We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not good value for money!”
Review of Aventura Mexicana

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Aventura Mexicana
Ranked #24 of 214 Hotels in Playa del Carmen
Certificate of Excellence
London, England, United Kingdom
Level Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Not good value for money!”
Reviewed 27 April 2014

After very careful research on TripAdvisor we decided to stay at Mexicana Aventura in Playa del Carmen. We booked the honeymoon suite for 8 nights. There are definitely pros and cons about this hotel.

Pros: beautiful hotel grounds and surroundings, friendly and helpful reception staff, very close location to the 5th avenue, yoga lessons a few times per week for extra charge.

Cons: the room was very run down and outdated, heavily worn sofa and light sockets hanging off the wall. We noticed fungi on the ceiling in the bathroom upon our arrival. There were only 2 pillows and on request 2 additional small pillows were delivered. The air-conditioning in the room was loud and powerful. The safety box was tiny and gave us the impression that you could pull it out with one hand. You couldn't leave any food in the room as in no time it would be full of small ants. The biggest let down was the breakfast. The breakfast generally had a very limited food selection. I've never seen such a poor continental breakfast. It consisted of toast, boiled eggs, some fruits, fruit cakes and tea/coffee. If you were keen to order anything else you could always order for an extra charge. The breakfast service wasn't good at all as the staff didn't speak very good English, they were too busy talking to each other or eating their own breakfast so it took ages for be noticed and served. The evening dinner service was much better and quicker.

I believe that some of the listed issues above could be easily fixed in order to improve the overall hotel experience.

The restaurant morning staff should be better trained and the breakfast food selection could be improved easily by simply adding a few types of ham/cheese/sausages etc.

I honestly do hate to write negative reviews as I travel a lot and I believe that these hotel room rates are overpriced for what you actually get. If I had decided to spend my actual honeymoon in Mexicana Aventura, it would be a big disappointment.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Katerina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsmearing, General Manager at Aventura Mexicana, responded to this review, 29 April 2014
Dear Katerina,

I appreciate your feedback and certainly do apologize that your visit with us was not as you expected. I am happy to hear you enjoyed our beautiful grounds, yoga, location and friendly staff.

February in Playa is the highest season of the year so room rates around town tend to be higher than other times of the year. We pride ourselves on being a budget friendly hotel just a couple blocks from the beach and steps from 5th avenue. Our rates are very competitive and during this time can be half what one would pay to stay on the beach or at a giant all inclusive.

I will definitely address the service level provided by my morning breakfast team. For our European guests, please note that the Lite Continental Breakfast we advertise consists of coffee, tea, a selection of juices, yogurt, granola, whole fruit, hard boiled eggs, white and wheat toast and a selection of cereals. Most people find this an adequate start to their day but if you need something a little more substantial you can enjoy our amazing cooked breakfast options for less than 5 dollars.

We have upgraded and replaced all of our linens and pillows this March and had added two additional King pillows to all of our King rooms (each bed now has 4 King pillows).

All the best to you Katerina!!

Rob - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,716 reviews from our community

Traveller rating
    1,153
    457
    82
    15
    9
See reviews for
364
871
87
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Saint Louis, Missouri
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 April 2014

I planned a sorta last minute trip to Playa with my cousin in Februar, and we opted to do something completely different. I have been to Mexico many many times over the years, and have always stayed in all-inclusive resorts. This time we decided to try something different! I'm SO SO happy we did! After reading all of the TripAdvisor reviews, we knew this was the place for us!
Aventura Mexicana was in a great spot! It was not super close to the ocean, however we walked 10 minutes and were there. We were very happy for the walk, as it provided lots of exercise for all of the drinks we consumed on our trip. Also, the hotel is right off Avenida Quinta, which made for a direct and nice stroll to the beach.
We had family and friends also staying in boutique hotels in Playa, and we most definitely had the best hotel! We absolutely adored the staff! When we first arrived, I had not exchanged any $ for pesos, and thought that I could add a beer at the bar to our room. Gabby (the nicest most wonderful waitress), welcomed us by saying the beer was on the house and to exchange our money whenever we had time. It was such a sweet gesture! Each day after a relaxing day on the beach, we would come back and sit outside of the bistro for our early evening drinks. We sipped on cool, house cerveza (they have Modelo light--my favorite!) and indulged in some of the scrumptious cocktails--both the sangria and pina colada were to die for! We actually never ate at the hotel, but spent lots of money on drinks! We did get to meet the restaurant manager, Chris, and he was so sweet and nice. We can't wait to come back and try the restaurant.
As for the hotel, the rooms are clean and basic, but we didn't need anything too fancy or luxurious. The staff was friendly and our room had a little balcony that we could sit on and look out onto the street. We loved people watching. Each morning there is continental breakfast (I stress continental), and I enjoyed having my hot coffee :) . We were very pleasantly surprised by how wonderful our stay was. The only drawback I can comment on is the beds. I'm not very particular at all when I travel, but these beds were unusually hard. I was still able to sleep, but I definitely noticed the hardness when I woke up in the morning:( Next time I think I will bring something to soften the bed when I sleep. Other than that, everything was just fine.
We are beyond happy by our choice to stay in a non all-inclusive resort. We are planning a trip for February next year with everyone and will be back to stay here!!!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PuraVida85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellingham, Washington
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 April 2014

Adventura is a very inexpensive hotel right in the middle of the playa action. Spend a little extra for the suite. It is a small cabana with its own rooftop patio. The restaurant has a decent breakfast menu if you don't want the continental also.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank very-thirsty-travelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 April 2014

Most of the staff was very helpful and willing to explain anything, however the guest services manager, Luis, did not seem to be on the same page. He never seemed very helpful, you would ask him information, and he would tell you the answer and that was it, there was no more explaining. Just seemed a little short. Other than that, experience was pretty nice.

We did not stay in the room but to sleep. The room was nice, and pretty large, bathroom was a little different that I was used to, so if you needed to use the bathroom, it was better if the other/s left the room. No doors, just open area. Also another side note, there is no elevator, just stairs, so be prepared to carry your bags up and down them.

Free breakfast was nice, I however am not a fan of warm milk, so that was a little weird to eat my bowl of cereal with. But they offered fruits and toast, and a few other things. As well as they had some juices, milk, coffee, and water to choose from. As well as you could order from them for a charge, not sure what was on the menu as we normally had the breakfast and left.

Also another side note, I was a little bummed about, they had what seemed to be a hottub, but it was cold water. So not exactly sure what it was used for, that was on the "family" side. On the "adult" side, was just a pool, however during our visit, we also dealt with a few kids using it, so not sure how that is enforced?

Room Tip: I suggest the adult side, and if you dont mind steps, the 3rd floor seems to have the better views.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 17 April 2014

I just come back few days ago from my first trip to Mexico and it was just perfect! I enjoy my arrival at the hotel where everybody was just so kind and attentional. The first sight is so important for the rest of the journey, and I just adore the way they all welcome you in this hotel. I travel a lot and I can say that this one worth it. Rooms are clean,location is perfect ( no noisy but half a block from la Quinta avenue) . I have a special thank to Nicolas who was so attentional and professional , well! I can thank the entire team in fact! Thanks again for this stay which was delightful before my coming back to work. I'll recommend it for sure and will come back as soon as possible!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Céline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 April 2014 via mobile

If not for the beautifully landscaped and tranquil courtyard/pool area, I'd have rated the place average. The bed (king size) was a bit short and not the best mattress. The room was rather Spartan with no decorations and poor lighting. Nonetheless, it had in room safe and air-conditioning, shower had good water pressure but soaked the bathroom floor. Food at restaurant was delicious and the atmosphere and location were top notch (though not on the beach).

Stayed April 2014, travelled as a couple
Helpful?
Thank Clevelandite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

Stayed here again in Early April - 4th time over the last 5 years or so. There were six in our group, and we did the VIP plan. The price for the VIP was very reasonable, and we decided that we would also go out for dinner a few times during the week to explore other restaurants. As the week went on, we realized that we had one of the best restaurants in Playa right there, and there was no point in going elsewhere! The food was fabulous, and the drinks flowed freely. These people run their butts off and do everything with a smile - be sure to take care of them!

Everyone I dealt with was attentive and eager to make our family vacation memorable. The rooms are kept spotlessly clean, and the grounds are constantly being manicured
.
If you're looking for an upscale, sprawling, all-in-one, glitzy resort, the Aventura is not for you.
If you like to get out and about, explore a little, go to the beach, and have a nice clean, comfortable place to come back to where you can have a drink or snack by the pool and a delicious dinner in the evening, then this little gem is the place for you!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abeachgirl4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.4 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#16 of 214 in Playa del Carmen
4.5 of 5 bubbles 1,186 reviews
0.4 mi away
The Palm at Playa
The Palm at Playa
#26 of 214 in Playa del Carmen
4.5 of 5 bubbles 1,362 reviews
0.3 mi away
Soho Playa Hotel
Soho Playa Hotel
#34 of 214 in Playa del Carmen
4.5 of 5 bubbles 447 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel & Beachc...
#14 of 214 in Playa del Carmen
4.5 of 5 bubbles 607 reviews
0.1 mi away
Be Playa Hotel
Be Playa Hotel
#20 of 214 in Playa del Carmen
4.5 of 5 bubbles 554 reviews
0.4 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 214 in Playa del Carmen
4.5 of 5 bubbles 2,596 reviews
Show Prices
Show Prices
Show Prices

Been to Aventura Mexicana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aventura Mexicana

Property: Aventura Mexicana
Address: 5th Avenue at 24th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Aventura Mexicana 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Aventura Mexicana - Your oasis of silence & beauty in the heart of Playa Del Carmen We're an American owned, top ranked TripAdvisor hotel & restaurant located just 1/2 block from Playa's popular 5th Avenue and 2 blocks from the beach! We're a friendly boutique hotel with lush, tropical courtyards and waterfalls, 2 swimming pools and 3 sundecks. Guest rooms feature 1 King bed or (2) Queen beds, inroom wi/fi, air conditioning, flat screen TVs, phones, private bathrooms and most rooms have balconies or verandas. Our hotel amenities include our Mayan Bistro (TripAdvisor top ranked casual restaurant / bar), free cooked-to-order breakfast, free wi/fi, free parking, beach club access, discounted gym passes and spa services. Our Guest Services manager is a tour and transportation expert and can answer all your questions about the area! Our Mayan Bistro offers breakfast, lunch, dinner & room service and THE VIP. THE VIP is our all inclusive option with fresh, made to order gourmet food and premium beer, wine and cocktails. THE VIP is only available through our website. Come have a wonderful vacation with us! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Hotels.com, Expedia, Ebookers, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Cancelon, getaroom.com, Evoline ltd and HRS so you can book your Aventura Mexicana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Mexicana Hotel
Aventura Mexicana Playa Del Carmen
Aventura Mexicana Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing