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“Restaurant The Market”

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Paradisus by Melia Playa Del Carmen La Esmeralda
Ranked #31 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Brussels, Belgium
Level 1 Contributor
3 reviews
3 hotel reviews
“Restaurant The Market”
Reviewed 8 July 2013

Being customer of Paradisus hotel for about 10 years mainly in Dominican Republic, I tried from June 22 till July 6th the La Esmeralda in Playa del Carmen. I never had such a place where people are really there 24 hours/24 there to help you, to advice you. But not only the hotel is nice, people are kind, the food is also very good.
But I must say, my favourite place was the Market. Andrea Cardenas and her team made you feal so well and we really enjoyed to spend all our midday lunch there. You just want to have more and more. For sure, we are coming back...
Jean Charlier (Family from Belgium, Netherlands, Germany)

Room Tip: I am always take a Master Suite Room..
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank jcharli001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 9 July 2013
Dear Guest,

First, we would like to thank you for your Preference in our Paradisus Brand.

We are very happy to read that you had a great vacation in our Paradisus La Esmeralda; it is a pleasure learn that you enjoyed our facilities, that you enjoyed our different culinary options, especially The Market and to know that service provided from our staff was beyond, especially from Andrea and her team.

Thank you for share your experience, we hope to have the opportunity to host you and pamper you again.

Alan Becerril
Quality Manager
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Traveller tips help you choose the right room.   Room tips (1,495)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2013

I have to admit, I don't normally write reviews but felt compelled to write this one as I sit at the resort. We stayed in Family Concierge.
-staff top notch, friendly and very attentive
-food, amazing; Note: ask for a kids menu is there is nothing on the main menu. Nightly kids treat in room.
-nightly entertainment is really good. Note: typically starts at 9:30pm
Rooms: extremely clean and serviced several times a day. Note: third floor room have an open roof - a consideration if items are drying outside and spontaneous rain showers. Toiletries in abundance (both adults and children). Iron and blow dryer available in rooms.
Beach: staff attentive (food and drinks available) yes there is some seaweed and some rocks but not a crazy amount of either. Awesome beds and chairs on the beach.
Pool area: activities daily, kids pool awesome. Water a bit chilly but trust me it feels awesome after sitting in the sun. Note: "early" birds get the Bali Beds by the pools.
Family Concierge: worth the extra money. Daniela has been great in taking care of all our families needs. Trips, reservations, setting up child sitting. Whatever we as a family need, she takes care of it. All our reservations made just sitting by the pool :)
Resort: huge!! Take the time to walk around on your first day. Awesome pictures if you are a photographer...
Other: ok here comes the one areas for improvement. Teen activities during the day are good but after 10pm completely are non-existent. They should really consider evening teen activities. Game room closes way too early in the evening. They should really consider re-opening at 9pm so patents can relax a bit together. Pools close at 7pm bummer if the kids want a after dinner swim.

I would definitely come back again..

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bluskyz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 9 July 2013
Dear Guest,

Thank you very much for share your experience in our Paradisus La Esmeralda Playa del Carmen, with our future guests.

It is an honor for us, read that you had a wonderful time in our Resort, we are glad to read that you enjoyed our exclusive Family Concierge Area, to know that you enjoyed our facilities, our culinary experience and we appreciate your comments about each area and every part of your experience, our guest’s opinions are very important for us, because we can learn and improve our services.

Daniela, will know about your recognition, thank you very much for mention her, she has the strong committed to always provide a quality and excellent service.

We will be waiting for you and your family on your next visit, here in Paradise.

Alan Becerril
Quality Manager
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2013

This is a great resort. The beach, food and staff are all excellent. They will pamper you from the minute you get there until you leave. The spa is also very nice. I highly recommend to anyone traveling to Playa Del Carmen. Can't wait to go back.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank tamaross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 9 July 2013
Dear Guest,

We appreciate for your review on Trip Advisor.

We are very happy to read that your received the treatment you deserve from the beginning to the end, it is a pleasure read that you had a great holiday, also we are glad to learn that you enjoyed our dining options, the Yhi Spa and to know that the service provided from our staff was excellent. Our main goal is the total satisfaction of our guest; is an honor read that we accomplished that goal during your stay in our Resort.

Thank you very much for your recommendation and we will be waiting for you to pamper you again.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, California
1 review
Reviewed 5 July 2013

WOW!! This is the ultimate in luxury,all inclusive. Perfect for everyone. Good food and exceptional staff. I would like to mention in the Naos restaurant Roger, Jose, Franklin, Fabian, Adela and Jeronimo were GREAT! On the bar tending Edgar, Martinello, Luisa and Janine, what fabulous cocktails, thank you! At the Market Salvador Tito, Luis, Jorge and Andrea. Sunrise grill Wilbert, Augustin and Luis. Thank you all of you for making my vacation a memorable one. I'LL BE BACK!! The only negative aspect is the Spa prices and excursions are ridiculous. Just go to relax and eat and sunbathe and swim.RELAX.

Room Tip: If you can afford it go for the 'swim up' suites. Beautiful. The pool is at your doorstep. P...
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  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyBina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 9 July 2013
Dear Guest,

We would like to thank you for choosing our Paradisus La Esmeralda Playa del Carmen, for you past holidays.

It is an honor for us, read that you had a memorable vacation, all our team works to creates memorable moments; is a pleasure to learn that they accomplished that goal during your stay.

We are glad to read that you enjoyed our culinary experience and to know that the service from our staff was exceptional. Roger, Jose, Franklin, Fabián, Adela, Jerónimo, Edgar, Martinello, Luisa Janine, Salvador, Luis, Jorge, Andrea, Agustín and Luis will know about your recognition, thank you very much for mention them.

Once again thank you for share your experience and we will be waiting for you, to make you repeat the Paradisus Experience.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2013

I just returned from Paradisus La Esmerelda and I wanted to say that everything was PERFECTION! I came with my husband and two children (ages 3 and 5) and we stayed in room 2399, June 22-29.

Here are my highlights:

- perfect service - everybody was wonderful, Andrea from Le Market was lovely and Raoul at Vento was so attentive (to name but a few)
- guest services made booking a la carte restuarants easy and pleasant
- kids club was fun and interactive with very caring staff
- a la carte restaurants were the best we have ever had - food rivals top restaurants in Toronto
- pirate ship pool for the kids was spectacular as was the towel service and the bali beds
- rooms were immaculate and had everything needed for a family (entertainment unit for watching movie - brilliant!)
- service was fast and friendly
- evening entertainment was professional level and very entertaining
- the beach was impeccable and spotless clean, with access to towels, seats and champagne - who could ask for more?

Everything at this resort has been thought out to help families relax and enjoy.

Paradise!

Overall, this was by far the BEST all inclusive we have been to and would like to thank the staff and management for making it so amazing. We didn't want to leave but we will be returning.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 9 July 2013
Dear Guest,

We appreciate your review on Trip Advisor; also we would like to thank you for sharing your experience with our future guests.

We are very happy to read that your vacations were pure perfection, it is an honor read that you had an excellent time in our Paradisus La Esmeralda Playa del Carmen; we are glad to read that you enjoyed our culinary experience, to know that your little ones enjoyed the kids club, that you enjoyed the beach, the entertainment and know the service provided for our staff was always helpful and friendly.

Our mission is the total satisfaction of our guests, we feel very proud to learn that we accomplished that goal with you and your family, during your stay in our Resort.

Thank you for consider us the best all inclusive you have been, and we will be waiting for you on your next visit.

Alan Becerril
Quality Manager
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chicago
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2013

I am a travel agent and love to visit new resorts every year. We took our two boys 8 and 5 and they said it is one of the best. There outstanding qualities: Food, service, and top of the line kids club. This is the first time my kids begged to go every day. The food was amazing. My favorite was Mole. If you go ask for Justino! He is one of the best. Overall service was amazing by all except for one person in particular at guest services. I believe his name was Juan Carlos. He told my husband dinner was full and couldn't o anything bi go ten min after and talked o Oliver and Laura and in minutes they had us at a restaurant very night. We just left today and I have to say I can see why it was rated so highly. Things that can be improved (not that they are bad)is the beach. I live the blue water and this was one nice but there was a lot of sea weed and not so clean on the edge. One big complaint though is that they offer a free upgrade and that was a waste. Every time. Was in h lobby I heard them tell everyone the same thing, Sorry nothing available. I also thought it was ridiculous that I asked for a half hour later check out and they said "Sure it's $30 per hour"
I have been granted two hours at much cheaper hotels

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank clariza4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 5 July 2013
Dear Guest,

We appreciate your review on trip advisor, thank you very much we know that you are a person with vast experience and it is an honor for us.

We are very happy to read that you had an excellent experience in our Paradisus La Esmeralda Playa del Carmen; it is a pleasure to read that you and your family enjoyed our facilities, our culinary experience, that your little ones enjoyed the kids club, and to know that service provided from Oliver and Laura was beyond to help you.

Your observations are important for us, and we will verify our process in order to provide a better service thank you for mention it.

Once again, we appreciate your valuable opinion, and we truly hope to have the opportunity to host you and your family in a near future to make you repeat the Paradisus Experience.

Alan Becerril
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey, United States
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2013

I read a lot of reviews about Paradisus Palaya Del Carmen which were impressive. so we booked from 6/25 to 7/2. There was an issue about the room which was, we asked for an ocean view junior suite but when we arrived to the resort the front desk told us the ocean view is not exactly an ocean view and we are not be satisfied from the view. So she recommend an upgrade to a double sized suite. We told her that we are going to see both rooms and decide. we saw the ocean view one and it's not an ocean view at all, so we checked the double sized suite, the room was amazing but also no view either for the beach nor the pool. We went back to her and we told her that we are not satisfied with both and she said all of the ocean view rooms are for the family concierge. The difference if we want to be in the family concierge is 1200$ can you imagine!! of course we refused to pay extra so my husband asked to see the manager and we have to wait like 2 hours since we checked in.. which was really disappointed for us, but they offer if we want to have lunch the buffet is open. After that we stayed with the manager and after a long negotiation he offered a suite which we can see the pool and a little view from the beach. Finally we start our vacation... if we going to talk about the pro of this resort we are going to talk about everything starting from the rooms, service, pool, beach, food, kids zone... In the beginning my daughter 6 years old she don't want to stay in the kids zone but after that she loved it and in the last day she was crying because she don't want to leave.. The kids zone hours from 9 am to 5 pm and from 8 pm to 10 pm but in the last day they changed the hours and it become from 9 am to10 pm which is amazing. They have a lot of activities and programes so the kids can enjoy there stay. According to the food the buffet was kind of limited. There was no problem doing the reservation for the restaurants we tried the market which i didn't like it, We loved Bana which is a Japanese restaurant, Mole is a mexican restaurant and Vento is a Mediterranean one and both of them were good. We also tried Fuego this is a sea food restaurant but this one for adults only. The beach is nice and clean it's a little bit far from the rooms but it worth to enjoy the beach. We enjoyed Michael Jackson show & the circus one. we really enjoyed everything in this resort.

Room Tip: higher floors have an amazing view....
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus by Melia Playa Del Carmen La Esmeralda, responded to this review, 5 July 2013
Dear Guest,

We appreciate your review on Trip Advisor, also we would like to thank you for share your experience with our future guests.

Our guest's observations are very important for us, because thank to your comments we can learn and improve our service, your notes about your experience when you arrived were sent to the Departments involved in order to provide a better service.

We are very glad to read that you enjoyed our facilities, your room, the pool area, the beach area and to know that your daughter loved the kids zone; as you mention it is very heartwarming read that you enjoyed every part of our Paradisus La Esmeralda Playa del Carmen, to know that we exceeded your expectations and to know that you had a wonderful vacations.

All the details that you mentioned are attributes of our Paradisus Brand, thank you for gave us the opportunity to show the Paradisus Experience.

We hope to have the opportunity to host you again, here in Paradise.

Alan Becerril
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus by Melia Playa Del Carmen La Esmeralda

Property: Paradisus by Melia Playa Del Carmen La Esmeralda
Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus by Melia Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus By Melia Playa Del Carmen La Esmeralda Mexico/Riviera Maya

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