After reading past reviews both myself, and family were extremely excited for our arrival at the Paradius.
From the time we arrived till the time we departed our experience was NOTHING as the reviews suggested.
I would caution anyone to think twice before planning a family vacation at the Paradius.
Some of the key takeaways;
- Management is clearly not willing to help with issues, and is very elusive
- If you do not book Royal Service, or Family Concierge your experience will greatly differ the reviews you read
- Kids under 18 cannot dine in any of the higher quality restaurants
- Getting reservations for restaurants is a chore, and most end up not getting the restaurants and times they want
- Attempting to get a bed, or chairs close to the pool is almost impossible, guest wake up at 2-3am to reserve the limited beds, and most never use them throughout the day
- The word "No sorry we can't help", or "No sorry we can't do that" are common vocabulary for the hotel staff
- Toilets back up very easily, and getting someone to your room to fix the problem is not an easy task
- Bar & Wait staff is very friendly
Our family has been traveling on family vacations to all-inclusive resorts for the past 10 years. This was clearly our biggest disappointment.
- Official Description (provided by the hotel):
- Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more less
- Reservation Options:
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- Also Known As:
- Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Esmeralda Mexico/Riviera Maya