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“Fantastic all inclusive” 5 of 5 bubbles
Review of Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Ranked #32 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Cambridge, United Kingdom
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fantastic all inclusive”
5 of 5 bubbles Reviewed 18 April 2014 via mobile

Just returned from an excellent family holiday at La Esmeralda. The food is amongst the best we've ever had ( even when paying by the meal) yet this is all inclusive. So much better than cruise ship food and amazing choice. Staff all keen to give you a great holiday.

Great for kids and great entertainment. Good gym with organised spin classes ; you'll need it after all the food you'll be tempted to eat!

Only drawbacks are that (1) they have some poor rooms ( they are all suites) and we had to upgrade to get a better room; when I was doing that there were 3 others doing the same thing- I think there could be a policy of seeking upgrades (2) the swimming beach is small and not the crystal clear water you can see in the bay- snorkel tours to the nearby reef are available but cost $ 42 per hour (3) they offer all guests a concierge ( who is meant to offer a timeshare sales talk but ours didnt thankfully) to book restaurants direct but it is inefficient- better to just dial 0 and book yourself.

All in all an excellent experience.

Stayed April 2014, travelled with family
Helpful?
Thank Welshwizardcambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 19 April 2014
Dear Guest,

We would like to thank you for visiting us and recommending us to future travelers.

As a family friendly resort we cannot be more grateful to read that you had an excellent holidays while you enjoyed the gym, the entertainment, the quality food at our restaurants and your kids had a great time too.

As well , thank you very much for sharing your comments due several aspects, your opinion for us is as important as all our previous guests’ reviews. It would be fantastic for us to host you again to provide you another fantastic experience.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,466 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,348)
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

A great family vacation Hotel. I truly recommend this place for people traveling with kids. The 'Family concierge service' is amazing! it has it's own pool area and restaurant. They provide you with a "mayordomo" or concierge person just at your service to accommodate every need that your family may have. He plans your dinner reservations, he provides entertainment for the kids, he constantly communicates with you to make sure the family has everything needed. The Hotel staff is very friendly, everyone has a nice attitude, and always ready to serve you specially if you are traveling with kids. From drinks to snacks and lunch, they would manage to please every need that you may have.The hotel is very clean, there is always staff around cleaning the furniture, the floors, etc. The shows are really nice, and the Kids zone has it's own events calendar to entertain the kids for you day and night. Just an amazing place to stay!! The only down side is the beach. not that pretty, the ocean wasn't very clean, but the service still amazing at the beach, drinks for the adults, toys for the kids, sun beds for the family concierge.
I will mention some people that made my family feel at home. our concierge "Dorian" was outstanding, very polite and helpful. Ximena from the pool area is amazing, she accommodates pool chairs and always has a smile on her face. Jonas is a nice server, as well as Omar. Israel from the family concierge was very nice, and Yanely from the beach side was also really nice. If you decide to come to this hotel keep this people in mind and tip them really well because they deserve it! You will not regret it!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Malaveclaudia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 19 April 2014
Dear Guest,

Thank you so much for selecting us as a destination for your vacation. It is an honor for us to know that you have enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge Area.

We appreciate your kind words directed to Dorian , Ximena, Omar , Jonas, Israel and Yanely . Without any doubt all of them were a significant part of your experience with their special attention to details and their tailored service. Please be sure that your notes will be transferred to them as they deserve to know their daily effort is well appreciated by our guests.

We hope your review will help other tourist to take the decision of reserving Family Concierge at Paradisus Playa del Carmen La Esmeralda and please give us the privilege to host you again!

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 April 2014

Dont believe the reviews.
Beach is horrible, rocks and seaweed everywhere.
Food is average. Customer service is deplorable.
Want to change a dinner reservation? No! Argue with manager and arrive at EMPTY restaurant??? Want a massage? No! Kids club is weak.
Had to switch butlers.
Go to Atlantis there is no comparison!!

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank drrac2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 22 April 2014
Dear Guest,

Thank you for posting your comments about your recent stay at Paradisus Playa del Carmen La Esmeralda.

We are disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies.

Your observations help us identifying our opportunity areas and how can we improved them. We hope to have a second opportunity to welcome you back and guarantee your complete satisfaction.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
home
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

We have just returned from a week at this resort. It was one of our best trips.
First of all, the staff was extremely friendly. You could not pass a resort employee without them looking at you and saying "hola" or "Buenos Dias" or some other greeting in Spanish or English. The staff was extremely helpful with anything you needed. Although it was just the two of us we stayed on the family side. It was not overly noisy and the pool was actually less crowded that the adult side because the kids had their own area. If you have a family of any ages, I would definitely look at this resort. They have all sorts of programs for the kids and special services for families including a 'family concierge' program.

The room we were in (a 1 bedroom) was spacious with a nice balcony. It was in excellent shape and very clean. The 2-person rain shower was a nice touch but there was also a soaking tub large enough for 2+people and a Jacuzzi on the balcony. There are 'swim-up' rooms available also. The ground were immaculate as well.

We have stayed in 'all-inclusives' before and the food at times was not great. Not so here. There are 11 restaurants including one at each pool, and multiple bars. We ate in several of them and our favorite was Fuego, a latin fusion restaurant. However, we could not disparage any that we ate in. Even the buffet was excellent.

The only drawback was the beach. It was nice for sunning and walking, but there is not much of a swimming area for those who like to swim in the ocean. There was a snack bar and a bar at the beach and a wait staff eager to serve you. If you are looking for a swimming beach, there is a sister resort in Cancun with a nice beach.

There are activities for everyone including dance lessons, wine tasting and sushi making and other.There are restaurants that are for adults only and some that are for adults after 8 PM. Make reservations however.

All in all, we can highly recommend this resort, especially for families and for adult there is the other half called La Perla.

Room Tip: The swim-up rooms are nice but they are around the pool and probably a little noisier, especially in...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rsabrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 18 April 2014
Dear Guest,

Thank you for staying at Paradisus during your recent beach getaway to Mexico.

Our most important goal is to exceed our guests´ expectations in all the possible ways and we feel pleased to know we did it with you. Our LUXEclusive plan were well appreciated for you, as well as our, facilities, the food at our variety of restaurants ,activities and friendly service from our personnel.

We appreciate your recommendation to future visitors to stay with us, whether at La Esmeralda for families or La Perla just for adults. Everyone finds what they are looking for in Paradisus.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
5 of 5 bubbles Reviewed 17 April 2014

Love Paradisus! Truly an amazing place to bring your family on vacation. Luxurious design, Great food, Great beach, Great employees, Great property and close proximity to culture and water amusement/activities.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Mr. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 18 April 2014
Dear Guest,

Thank you for reviewing your recent experience at Paradisus Playa del Carmen La Esmeralda.

Our main goal is the total satisfaction of our guests, we are very happy to learn we accomplished that mission with you and your family during your stay.

We look forward to welcome you back on your next beach vacation.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quincy, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

We stayed at the Paradisus La Esmeralda in Playa Del Carmen this past April with our 2 kids (Age 3 & 4). Our experience with the hotel and friendly staff was perfect. I honestly can't find anything to complain about! Upon reaching the resort we were kindly greeted by Erika from Club Melia, She walked us through the checking in process and explained all the benefits that were in store for us. She even assisted in making our dinner reservations for the week and gave us a tour! Thank you Erika for making us feel so welcome. Can't wait to come back and see you again! The resort was clean, spacious and luxurious. My kids couldn't get enough of the pools, kids shows and live animals that were brought around the resort. They also enjoyed staying at the Kids Zone. They would ask to be dropped off to hang out with their friends! My husband and I were able to enjoy one on one time either having drinks at the bar or a romantic dinner at the many restaurants. The food was fantastic and never disappointed. Will definitely be back next year!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 17 April 2014
Dear guest,

First of all, thank you very much for posting such an optimistic review from your awesome stay at Paradisus Playa del Carmen La Esmeralda.

We are glad to learn that you enjoyed the facilities in general and your little ones took advantage of the kids zone while you and your husband had time to enjoy yourselves with a romantic dinner at the many restaurants.

It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests, be confident that Erika will receive your recognition to her attentive service to motivate her to continue giving the best of her every day.

We appreciate your recommendation to future tourists to stay with us and we will be waiting for your return with your family to our Paradise!

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
1 review
5 of 5 bubbles Reviewed 16 April 2014

We just got back from a one week stay at this resort, and wanted to express our gratitude to the wonderful staff that made our trip extra special. It was our first time staying at a Paradisus in Mexico, and we were very happy with the spacious, one bedroom suite we stayed in. The property itself was very impressive the way it was decorated, and the chill lounge music helped to relax us.

What really impressed us the most, was how friendly and positive the staff were. They were always smiling and willing to go out of their way to give you extra special service. Around the pool, Adrien (from the Hydro Grill), and Carmen (at the beach), kept us well hydrated with drinks from the bar and food from the grill. I have an allergy to gluten and dairy, so Adrien and Carmen would have the cook make something special for me, then bring it over. It meant a lot to have this kind of service...I felt I was well looked after.
We were very impressed with the ala carte restaurants, and our favourite was Vento. We were very impressed by the service at all of the restaurants, but Vento stood out as the best for us, since they went out of their way to prepare me an excellent gluten free meal including desert! :-)
We want to thank Fermin (manager of Vento), and Jorge the Chef for making us fabulous meals at Vento, that were the highlight of our trip!

Overall, our stay here was fabulous, and the attitudes and hard work of the staff is what really made it extra special!! We'd like to send a special thank you to Griselda (our concierge) for taking extra good care of us right from the start, and making us feel at home / part of the family! :-)

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 17 April 2014
Dear Guest,

Allow us to express our gratefulness for selecting us to celebrate your vacation, and for sharing the impressions of your recent stay with us.

It is a pleasure for us to know you have a fabulous memories from your holidays and your comments made us even prouder of our staff, we recognize those who put everything to their day to day, we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations. We will surely congratulate all of them in your behalf , they will be delighted to hear that contributed to your stay and they made you feel like home.

We hope this is the first of many more times we will have the pleasure to host you at the Riviera Maya.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Property: Paradisus Playa Del Carmen La Esmeralda
Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico/Riviera Maya

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