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“Very Nice Hotel”

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Paradisus Playa Del Carmen La Esmeralda
Ranked #34 of 217 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Reviewed 7 May 2014

The hotel is great in all aspects. The food and drinks are high class. The staff is just INCREDIBLE. The only con is that the pools are not close to the beach.
I recommended this hotel to anybody that wants to relax and enjoy good food.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Melia Hotels International
Thank Patourrego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 8 May 2014

Dear guest,

We appreciate the time you took to share with us your resent stay at Paradisus La Esmeralda. It`s our goal to exceed our guests expectations and to make every moment unforgettable as part of our LUXExclusive experience.

Thank you very much for your notes and we will be waiting for your return to Paradisus Playa del Carmen.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,009 - 4,015 of 7,991 reviews

Reviewed 6 May 2014

Very clean and beautiful resort. The food was AMAZING and our breakfast server (Rafael Velasco) at "Naos" was exceptional. We opted for the swim up room and it was well worth the extra money. I highly recommend this resort and will definitely be returning.

  • Stayed: April 2014, travelled with friends
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1  Thank Kim G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 7 May 2014

Dear Guest,

Thank you for sharing your wonderful experience with future tourists and with us on Trip Advisor.

We are delighted that we were able to offer you a memorable experience that surpassed your expectations. Rafael will be delighted to hear that he contributed to your stay.

Please remember that in Paradisus Playa del Carmen you will find your home away from home in front of the Mexican Caribbean.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

First class facility. Great room, great food at the various restaurants, great pools, and to top that off, excellent service by the staff.
Miriam and Zulma of the conciere staff were the best. Fidencio Garcia, a waiter in the Grill, made our anniversary dinner great.
We plan to return to this all inclusive.

Room Tip: Pool side with swim up to the room.
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 7 May 2014

Dear Guest,

We would like to extend you our gratitude for selecting us to celebrate your anniversary, and for sharing the impressions of your recent stay.

Thank you very much for highlighting the attentive service you received from all our staff , especially from Miriam, Zulma and Fidencio. We are proud of them because they are the resort soul and they transmit to our guests our caring and customer oriented philosophy.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

Just got back about a week ago! I went with my 4 year old daughter and husband and all I can say is we all had an amazing time. The service was excellent, everyone from the lobby to guest services to waiters were all friendly as well as helpful. The food was excellent, we manged to go to a few restaurants that were over on the adult side "La Perla" and it was worth it. (We left our daughter in the Kid zone) I felt completely comfortable with leaving my daughter at the Kid zone, I felt it to be safe and trust worthy. The spa is to die for and well worth the money. I never felt so relaxed in my life!
I loved this resort because you get the best of both worlds. You spend time with your family and enjoy everyone minute of it. But also can have some adult time with your spouse! I highly recommend and can't wait to book another trip!
Happy Traveling!

  • Stayed: April 2014, travelled with family
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4  Thank Dio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 7 May 2014

Dear Guest,

It is magnificent when we know through your notes that our principal goal was achieved, your entire satisfaction after enjoying all that Paradisus offers.

By your complete review, we can see you have taken advantage of all the facilities and your four year old daughter enjoyed the kid´s activities while you tasted some delightful meals at La Perla Hotel restaurants and you felt reassured that she was in good hands.

As well, you have had a relaxing moment at our Yhi Spa; without excluding the warm service that the staff provided every day.

Thank you very much for you recommendation and remember that Paradisus will be waiting for your return.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

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A TripAdvisor Member
33
Reviewed 6 May 2014

The food was excellent! Every restaurant we ate at! The service was amazing, we were treated like king & queens. Great pools, especially the pool bar. Amazing rooms, loved the hot tub & rain shower ! We will be back next year! Amazed how clean everything was, they were constantly cleaning all the time! Thankyou for our best vacation ever!!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Melia Hotels International
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 7 May 2014

Dear Guest,

Thank you for sharing your wonderful experience with future tourists and with us on Trip Advisor.
We are completely pleased to read we surpassed your expectations about the comfort in your room, restaurant variety, pool area and service, during you past vacation at Paradisus Playa del Carmen La Esmeralda.

We will be waiting for your return.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

A beautiful resort hotel, well designed in every details for a luxurious holiday. So many restaurants and pools to choose from, the service was exceptional with friendly staff available to answer any queries. The rooms were spacious and comfortable each with its own balcony overlooking the main area of pools that almost surround the hotel. Definately a hotel I would visit again but next time for longer.

Room Tip: Choose one with the swim up room with the sunken lounger in the pool. Though the ones with balconies...
See more room tips
  • Stayed: March 2014, travelled with friends
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    • Cleanliness
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Thank Mathew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 7 May 2014

Dear Guest,

Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Paradisus. We are glad we did it this time with you.

Thank you for your kind comments and for granting us with the opportunity to host you again.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014

This resort is just amazing. My room was perfect. Service was perfect. The beach is beautiful. The food in each restaurant I visited was excellent.All my expectations, which were quite high (for this price), were fully satisfied.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Isabel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 8 May 2014

Dear Guest,

We really appreciate your very nice review and comments about our hotel.

It is good to know your overall experience was amazing while you enjoyed the facilities, the beach, the quality food at our variety of restaurants and perfect service.

We would feel honored if you decide to come back to enjoy again the best LUXEclusive plan you have had.

Santiago Rivera
Hotel Manager
Paradisus Playa del Carmen La Esmeralda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range: £231 - £868 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico/Riviera Maya

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