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“Tremendous food, great experience with kids” 5 of 5 bubbles
Review of Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
Ranked #32 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Plano, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Tremendous food, great experience with kids”
5 of 5 bubbles Reviewed 27 June 2014

We enjoyed our time at this resort, the rooms are spacious and the staff attentive. They work hard to earn a good review and they deserve it.

A few things to keep in mind, if you go to this property:

-swim up pool closes at 7, very early. Our kids were swimming when we got to the resort, and the guard let us know. It would be great for it to be open later.
-the ocean is a bit of walk away, and you can't hear nor see it. e loved the beach and it was well kept and the waiters very attentive, but if you expect to be right on the beach, this isn't the place.
-pirate ship is for the young ones, less than 5 0r 6. Our 9 year old was bored with it very quickly.

The steak at the restaurant on the Perla side, the hibachi style restaurant, was excellent. I highly recommend that you make reservations for it before you arrive.

Room Tip: Get the room with the swim up pool. It's worth it.
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank northtexas07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 28 June 2014
Dear guest,

We appreciate a lot the time you took to write a review from your stay at Paradisus Playa del Carmen La Esmeralda.

It is great to know that you enjoyed the comfort in your spacious room, our unique LUXEclusive plan with a wide variety in food and beverage in all our specialty restaurants and the customer service.

Thank you for your recommendation and your kind words.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,493 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,358)
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Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 June 2014

Last year when I visited this property I was completely in love. This year when I went to get married it was a horror. From the room to the food, to the drinks. The room was full of bugs, the food was average and the drinks were gross!

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Auracelis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 28 June 2014
Dear Guest,

Thank you for sharing your experience during your recent visit, as all feedback helps us to ensure that your future experiences with us are seamless and enjoyable.

We are really sorry to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies.

Your observations help us identifying our opportunity areas, thank you for sharing them with us and we hope we can honor us with your presence again.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City, New Jersey
1 review
5 of 5 bubbles Reviewed 26 June 2014

Ximena is an excellent employee. We are elite club members and this is our third trip back to the resort. She has been a terrific conversationalist, service provider, has tremendous knowledge of the resort and its amenities. She is someone who truly cares about the comfort and happiness of the guests.

We appreciate having her on the staff and are so pleased that she continues to grow in her career and we look forward to seeing her for many many years to come in increasingly responsible roles.

Mr. & Mrs. Benjamin

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 28 June 2014
Dear Mr. & Mrs. Benjamin,

We appreciate your comments about Ximena´s service. We feel proud and grateful for your positive notes related to her service and attentiveness, we will surely congratulate her in your behalf.

Please honor us again with your presence and remember we will be pleased to host you again here, in your home away from home.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

My wife and son just stayed at the resort. It is beautiful and clean. The rooms are spacious. and the swim-up suites are a unique feature that's great for Kids. We also attended with another couple and their son. The entire party did get ill at one time or another over our week. The hotel gift shop ran out of Lomotil - which means that many others in the Hotel were also sick. THeir amenity of resort credit - is nothing more than a coupon book that most will not be useable for the average person/family. Th Passion Restaurant is definitely worth the extra charge for the foodies

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
4 Thank Janete K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 28 June 2014
Dear Guest,

Thank you for sharing your Paradisus experience with us and with future tourist.
We want to take this opportunity to let you know that Paradisus owns a certification for implementing a HACCP Food Safety Risk Management System. This system is being managed on a daily basis and is providing significantly reduced risk from food related illness. Nevertheless we have sent your notes to our Chefs to review any possible deviation as we took our certification very seriously.

On the other part, we feel satisfied that you and your family enjoyed our LUXEclusive plan, the beautiful facilities and had a great dinner at “Passion by Martin Berasategui”, an opportunity that cannot be missed.

Thank you again for taking the time to share your experience in Trip Advisor and we will be waiting for your prompt return.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 June 2014

We had the most beautiful week at Paradisus la Esmeralda, the rooms are beautiful, the food and restaurants are excellent, the personnel is always there to please you and help you with everything you may need. Amazing hotel and excellent service.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Marck A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 28 June 2014
Dear Guest,

We are glad to read the positive impression that Paradisus Playa del Carmen La Esmeralda left on you after your stay. Thank you very much for appreciating all the details, décor, food variety and quality, and the anticipated service all the staff provides.

Please consider to stay again in Paradisus for your next vacations in the Mexican Caribbean.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 June 2014

This resort is amazing. Truly deserved a 5 stars rating. It is wonderful to be away to get away from the busy lifestyle and unwind at this resort. All the services are wonderful. Looking forward to return soon.

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Lan Khanh Tran N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 28 June 2014
Dear Guest,

Thank you for your feedback from your recent stay with us.

We are overjoyed knowing that you fully enjoyed our beautiful resort.

It will be a real pleasure to welcome you back to your second home, Paradisus Playa del Carmen.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Del Carmen
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

Great hotel exceptional staff. Thanya & Vania at guest services made our romantic dinner at the beach for my wife's 60th birthday and overall stay a success. Cheff Miguel put together a great lunch menue every day for six day and Graciela tended to us with much love and patience. Ricardo the beach bar tender generated some great margaritas and kept us all happy and Carmen made sure the margaritas kept coming. The Manager at Mole gave us a tasting on Tequilas that enlightened us all. In all it was a spectacular stay and a great 60th birthday celebration for my wife with family.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Carlos F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Gerente at Paradisus Playa Del Carmen La Esmeralda, responded to this review, 26 June 2014
Dear guest,

We are pleased to read that your family vacations at Paradisus Playa del Carmen La Esmeralda were full of surprises and now you and your family members have an unforgettable great memory of your 60th birthday celebration.

As you experienced and is mentioned in all the reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience, we will make sure to pass on your kind comments to all the staff members you have mentioned, whom we are sure did everything out of love in order to make your stay really pleasant in all the aspects.

Please remember that in Paradisus you will find your home away from home in front of the Mexican Caribbean.

Annette Koelemeij
Hotel Manager
Paradisus Playa del Carmen La Esmeralda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Property: Paradisus Playa Del Carmen La Esmeralda
Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Melia, LoveHolidays, Expedia, Travelbag and Odigeo so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico/Riviera Maya

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