Hotel staff was great - with the exception of the front desk. Numerous issues where they really seemed to just not care (every day we had to go to the desk to get a key issue worked out, my wife was stuck in the elevator for twenty minutes in the pitch dark, power seemed to go out several times a day). Food was average, Beach was way below average. Very small and lots of sea weed. Some beaches clean the seaweed, not here. The locations and entry is kind of sketchy. The rooms were spacious and nice. So no problem there. Overall, not horrible, but for the same money you can do better.
- Official Description (provided by the hotel):
- Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more less
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- Also Known As:
- Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
- Paradisus Playa Del Carmen La Esmeralda Mexico/Riviera Maya