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Pure Mareazul
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Reviews (307)
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All reviewsbeach clubrental carmaster bedroomnick pricewasher dryercondo complexhuge swimming poolgranite countertopsbar closesthree bedroomquiet vacationlarge beachocean frontgated communitybeach restaurantswim up suitelounge chairs
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90 - 95 of 307 reviews
Reviewed 1 February 2014

Stayed at this place for a few days. It's not really a hotel, but condos that they rent out. Because of this, they don't have the amenities of a hotel. Make sure your bring extra soap and ask for more towels on day one. The staff is very friendly. I loved the service at the beach and snack bar.

  • Stayed: January 2014, travelled with family
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1  Thank Jamie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

We found the apartments lovely. They are modern, spacious, luxurious, they have hotel ammenities such as breakfast, bar, and its own beach. Just 5 minutes away (by car) from la quinta avenida in Playa del Carmen.
It is one of the best hotels/apartments I've been in Riviera Maya, by far! Also, the beach is clean and smooth, without rocks, and you can always go in. I highly recommend it!

  • Stayed: February 2013, travelled with friends
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4  Thank mariafernandaiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand C, Chief Concierge at Pure Mareazul, responded to this reviewResponded 16 June 2014

Dear Costumer,
Thank you very much for your good comments, Pure Mareazul is consider one of the most exclusive and luxury resort in the Riviera Maya, as you mention has one of the most beautiful beach from the area, with a great location just 5 min away from the 5th avenue the most popular and tourist avenue in Playa del Carmen,
we are very pleased to know that you enjoy your stay with us, and we hope you let us attend you in your next vacations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

We spent a few nights at the hotel and got a room in the villa section. The room was beautiful and had a concierge and private pool for villa guests! This was amazing and very relaxing.
Property has several restaurants but you need to make sure to make reservations in advance.
I would definetly go back!

  • Stayed: September 2013
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2  Thank Miguel_0670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

First thing: this is not a hotel. Dont expect room service or other hotel stuff. I knew about that and was prepared for self catering. Breakfast included (many people complained about poor service at breakfast, but i didnt have any problem. It was fast and delicious). My apartment had a jacuzzy an private pool. Nice rooms, nice bathrooms, full kitchen (could have more utensils). Hotel pool is fantastic. Beach in front of the hotel is good, but not the best for children. we stayed there just one day because we went to many different places (chichen itza, xcaret, tulum, akumal, isla mujeres)I had lunch on arrival at the hotel restaurant. Again good service with very good food. After that i went to downtown playa del carmen where you have many options for self catering (walmart, mega and chedrauy supermarket). No problem at check in, nor at checkout (in fact i used mileage bonus and everthing was paid in advance). YOU NEED A CAR WHEN STAYING HERE. I woul be back for sure.

Stayed: April 2013
2  Thank Mateus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

The Mareazul property itself is a gorgeous property with a beautiful beachfront and pool. Pure Mareazul as a "hotel" is lacking in services, in cleanliness and in quality of furnishings and linens. We love staying at Mareazul in one of the privately owned condos. If you want to enjoy the property and receive personalized customer service and quality then rent from a private owner with a private management company. This way you will know the exact location and look of the unit and can check out the ratings for the individual condo. You will be surprised to see that almost every rating of a private unit is excellent. Check the name of the management company that the specific condo uses along with the ratings for their management company.

Room Tip: Most of the private units can be found on Trip Advisor, VRBO or Homeaway. We stay at 621 South.
  • Stayed: June 2013, travelled with family
    • Location
Thank civility
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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