We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do not Stay Here! It is not a Boutique Hotel, It is a dump!”
Review of Hotel White Sand

Hotel White Sand
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel White Sand
Ranked #97 of 166 Playa del Carmen B&B and Inns
Minneapolis, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Do not Stay Here! It is not a Boutique Hotel, It is a dump!”
Reviewed 8 January 2013

We spent a $150 dollars a night and it a serious rip off! The room was tiny, barely enough room to walk around the bed. It was dirty with the fixtures in the bathroom either moldy or rusty. No closets or dresser. When I asked for a blanket, because there wasn't any on the beds, it took 3 days to finally get one. The breakfast was white toast, awful coffee, and juice. For a $150 dollars a night I should at least feel like I wanted to hang out in the room for more than 5 minutes. Farthest thing from a boutique hotel I have ever seen! don't waste your money

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Candice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

25 reviews from our community

Traveller rating
    6
    5
    6
    1
    7
See reviews for
3
11
1
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Madrid, Spain
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 September 2012

Lovely small hotel (like ten rooms or so), you can feel totally at home!! Great ubication, near the best restaurants in town, mamita's and cool beach clubs. The restaurant outside, the Pummarola is delicious, The hotel is like one block from the beach. Great service and attention and Alfred, the manager was always there for us to make our stay incredible comfortable!! I can`t wait to return!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Danielle2505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Cumbre, Cordoba, Argentina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2012

I´ve stayed in White Sand Hotel for 4 nights and whas preety good! the room whas nice and tidy, they changed the towels every day, the people who works there is very nice and helpfull. The breakfast is ok, cofee, orange juice and toasts. The location is ok, about 10 minutes from the beach. I would recomend it !

Stayed August 2012, travelled as a couple
Helpful?
2 Thank Margot8ar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
en la ciudad
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 August 2012

We stayed here with my husband in our recent vacations just for a night and it was a last minute booking.. while we were looking the pictures in the Internet it didn´t look so bad but the reality is so different, first of all when you enter the property you feel a weird smell like gas!!! and when we asked the girl in the front desk she said: ohh yeah it´s always like this, it's the oven from the restaurant.. then she gave us a room in the first floor, then she moves us to another, saying that that one was already taken.. aaaaand then when we finally got our room... is so not what you look at the pictures!! the bathroom had moldy tiles, pillows where like rocks.. and the breakfast they offer you it's only a cup of coffee and a little slice of toast bread (just one ok! ha ha ) anyway the location is very good so if you need a last minute hotel it's fine, even when you can find so much better places all around the 5th!!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iwydu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Playa del Carmen hotels

Kansas City, Missouri, United States
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 January 2012

Staying at this hotel was a bittersweet experience.

On the good side, the hotel location is amazing at 14th and 5th, right off the main drag in the middle of it all. It was very quiet, and the rooms were very clean and modern looking. The price was unbeatable for this part of town, we paid $175 for four nights.

On the bad side, the customer service here was lacking. There was only one hostess at the front desk during the days (a young girl with somewhat of an attitude and lazy demeanor) and a maintainance guy, both of which only spoke a small bit of English. When our air conditioner went out the first day, it took us two days and lots of asking to simply get the batteries replaced on the remote.

I felt as though they could up the security some, because there was no hostess at the front during the night and the maintainance guy was elusive. There was a fence with a lock entereing the hotel, but the lock could simply be unlocked by anyone to go inside for access to hotel rooms, which had basic doorknob locks only.

As for the room, the bed was the hardest, most uncomfortable bed I have ever slept on! Also, the water took about 10-15 minutes to warm up for a shower. There was no telephone in the room, but there is a small flatscreen tv with cable.

If you have a small budget and don't plan on spending much time at your hotel, and you like hard beds, then this hotel will probably be perfect for you!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jessharmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.0 mi away
Unic Design Hotel
Unic Design Hotel
#130 of 209 in Playa del Carmen
108 reviews
0.0 mi away
El Patio Hotel & Suites
El Patio Hotel & Suites
#146 of 209 in Playa del Carmen
32 reviews
0.0 mi away
Hotel Boutique Posada Mariposa
Hotel Boutique Posada Mariposa
#118 of 209 in Playa del Carmen
502 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Playalingua del Caribe
Playalingua del Caribe
#47 of 201 in Playa del Carmen
39 reviews
0.1 mi away
Caminante B&B
Caminante B&B
#22 of 166 in Playa del Carmen
42 reviews
0.2 mi away
Aldea Thai by Ocean Front
Aldea Thai by Ocean Front
#123 of 201 in Playa del Carmen
20 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel White Sand? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel White Sand

Property: Hotel White Sand
Address: Calle 24 Entre 5ta y 10a Av. Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #97 of 166 B&Bs / Inns in Playa del Carmen
Hotel Class:3 star — Hotel White Sand 3*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, HostelWorld, Travel Republic (UK) and Evoline ltd so you can book your Hotel White Sand reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel White Sand Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing