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“Overall a good value”

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Real Playa del Carmen
Ranked #142 of 210 Hotels in Playa del Carmen
Minneapolis, Minnesota
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overall a good value”
Reviewed 26 April 2013

We stayed at the Real Playa this past April 2013. We had a very nice time. The Real Playa is a nice hotel by Mexican standards. The hotel it is connected to is a step up in location, price and amenities.

We had the all- inclusive package which included a buffet with unlimited food and drinks. Since we had two children with us it was perfect. My husband and I are gluten and dairy free so something that can be difficult we always found something to eat - Even if that was just protein.

My kids really enjoyed the buffet and always found something to eat. There was always some type of noodle and pasta meal. My main disappointment with the buffet was the salads and processed food choices. I have never seen salads made out of bologna but they did have those! We got to eat at the restaurant a couple of nights. It is called Maria's and that food was very good and the guacamole was excellent. But guacamole wasn't a choice in the regular buffet. With the fact that my kids came with, having a buffet to eat made meal choices very easy and we didn't have to pay any extra. Everyday they were able to have 3 meals (snacks if they wanted). This made the trip very easy.

The room was very clean and comfortable. The bed was a little hard. It got a little cold at night when we were there so it would have been nice to have a blanket available for the kids but I had to ask for that. The room was always clean and the bathroom worked just fine.

The fridge in the room was pretty much worthless as it wasn't cold. Mid-trip I asked for them to check on it and they changed it up for another one - which didn't work either. This was overall fine as we didn't have much food to put in there but everyday they put beverages in the fridge and they didn't stay cold. Also, we asked at the front desk and had to continue to ask to have them not bring us beer and soda daily. We are unable to drink beer as it has gluten and we don't want our kids drinking soda so we just wanted water. They kept writing it down but everyday our order was wrong.

The front desk staff was very rude except for one guy who always acknowledged us and said hello. Many of the front desk staff treated us as if we were not waiting and people would flock to the desk and get served before us who had been waiting patiently. This was very frustrating to us as we are used to waiting our time in line and wouldn't want to be rude by budding. This happened to us at the front desk more than once.

The wait staff was EXCELLENT! We loved them and they were all so polite. To the breakfast helpers to the guys who helped us at night. They all went out of their way to clear our tables and get us drinks. Thanks!

The Animation team of Moni and Daniel was superb. Every night after dinner we sat and watched their performances which were flawless! We also saw them down at the beach and they always worked to get us involved in some beach activity or made a point to talk to us.

The beach was a bit a ways away from the Real Playa and this was somewhat of a disappointment as this is what we stayed at this hotel form. I think it was a good ten minute walk. They have a shuttle that goes back and forth but I was under the impression that the ocean was closer. There was drinks and chips and salsa available. The bar was close to the beach and we could get drinks but there was only one snack available. Again, for the money this was a disappointment.

Overall I give Real Playa a very good grade but it is because of the fact that the people were so nice and the entertainment was so good. I think it depends a lot of what your expectations are before you go. My kids had an excellent time and really enjoyed it all so it was a very pleasant family vacation.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 29 April 2013
Thank you very much indeed for your comments, and we are so happy with your vacations spent in our property, this is your home at any time. All notes and comments are so welcome to improve. Also employees read your comments and were motivaded to continuo with the good service. We really hope that you are coming back again soon.
Best Regards.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Stockholm, Sweden
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 April 2013

Nice service, best location. You walk to the beach in 10 min and at evenings you reach 5th aveny direct. Friendly staff and the show in the evenings were the best!! Really fun and well performanced. Both song, dance and mimic was great. They took care of us at beachtime as well.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swedejane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 25 April 2013
Thank you very much indeed with all your comments, it is so motivated for all us. We really hope that you are coming back again soon, we continuo working so hard, specially with your kindly notes. Best Regards.
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Portsmouth, United Kingdom
Level 5 Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 April 2013

we stayed here from 31st march to 3rd april 2013. We specifically chose this area so we were close to Xcaret park, but the local area was brilliant. we were all inclusive and whilst the breakfast was good, because we had an upgraded room we used the option of eating at the 5 star gran porto down the road. Much bgger choice of food. Also a great beach and pool at the gran porto. Although more expensive would def stay there in future.
however, The staff were great and very helpful - Sandra on the excursion desk was very helpful.
the town is briliant - everything you could want ( and some you hadnt thought of) but without the downsides of cancun. It still retains the flavour of mexico. plenty of choice for food, drink, shopping and within fingertip reach. very short walk to beach.
The room was good - plenty of room and the iggest bed ever which was excellent. only downside really was the small bathroom and the fact that it was tired and rundown.
the whole room looked like it could do with a lick of paint and a polish up.It was not dirty however. the room was well cleaned every day and we had no issues with mozzies.
when we arrived despite having emailed to say we would need an extra bed the sofa bed was not made up for our son, not enough towels or bedding and the one sheet which was their was stained. however within an hour they had sorted all this.
Overall good place and good value for the price. Very good service from everyone with the exception of marias restaurant on the grounds. although they were not full they would not give us a table because we had not booked that morning - very petty!
we will not judge the hotel and whole complex by this one thing though and would stay there again.

Room Tip: choose the upgraded pool room - for a small amount more you are closer to pool and reception and als...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shellems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 17 April 2013
Thank you very much indeed with your comments and time, it is so important for us your experience with us. We really hope that you are coming back again. Best Regards from all Staff.
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2013

We stayed here from April 1-8 2013 and we loved it. The location was fantastic, the staff was amazing from guest services to reception. They had two girls and two guys working the best day excursion desk that were beyond helpful and amazing. We will be staying here again for sure. The food was far better then expected and we couldn't get enough of the mango tango cocktails. The entertainment staff were funny, everyone was great.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kmartinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 15 April 2013
We really appreciate your comments and time. We really hope that you are coming back again soon, as you mentioned. Please keep in mind that this is your home in Playa del Carmen, Hotel Real Playa del Carmen. Best Regards.
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South Lake Tahoe, California
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 April 2013

This is one of my favorite parts of the city. Just close enough to easily walk to most attractions, while at the same time being out of tourist areas.

Real offers good food, suitably comfortable rooms and a number of little amenities that fit nicely with the location (bicycles, street-side lounge, etc)

Room Tip: It's a compound, so the rooms are quiet. However, I preferred the rooms on the east side
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  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 11 April 2013
Thank you very much indeed for you comments, we really appreciatte your time and notes. which motivate us to continuo improving service and areas. We hope that you are coming back again. You have your home in México. Hotel Real Playa del Carmen. Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo
Level 5 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 April 2013

We picked this hotel based on the location, and never dreamed it would be so good in so many other ways! It is small, which meant we did not have to walk far for anything. Meals, drinks, and personel were always convenient. We really loved sitting in front of the lobby each night with a drink, watching the parade of 5th avenue strollers and listening to the great Cuban music right across the street. Easy walking to anything you wanted, coffee cafes, food, shopping, and constant activity. Ingrid helped us out so much, with a room upgrade which was well worth it--even a patio with a hammock! We so enjoyed learning a bit of Spanish from the tireless waitresses, especially Norma and Cecilia. And Sandra in the lobby helped us to book some perfect excursions, and looked out for us as well. We really liked the beach club at the Gran Porto--it is in a protected corner, so the waves were tame and we could swim every day, even when the rest of the beach was too rough. The animation team of Dani and Moni were unbelievable, so talented and friendly. We can't say enough about how much we loved this place, and it was such a bargain. And the most comfortable beds we've ever had in all of Mexico!

Room Tip: Ground floor with a patio are well worth the upgrade
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OMEXICO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 6 April 2013
We really appreciate your comments and time, it has been so kind for mentioning some Employees, Animation Team basically and they are so happy with it. We really hope that you are coming back again soon. Please keep in mind that this is your home in México, Hotel Real Playa del Carmen. Best Regards. See you soon.
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Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 March 2013

I stayed at this hotel for 2 weeks. What can i say, i got the best value for the money. This hotel is located perfect, close to everything you need, nightlife, beach, 5 avenue, resturants and moore. They clean the room perfect every day, the all inclusive buffe and bar are perfect. Ive never seen so helpful and kind staff at any hotell and ive been traveling alot. I give this hotell 10 of 10!

Special thanks to,

CESAR, best bartender in the world, numero uno. This guy is the reason why i love this hotel, everyone who stayed at this hotel loved this guy, perfect service and always happy and he takes care of everyone!!

Adrian also a bartender, i thank you for all the help u did for us, perfect service.

Resturant manager Bersain, hes always there for you, and if u need anything just tell him, he will get right back at you. He helped us with alot och things and i thank you!!

Caleb, works in the lobby at the reception, very friendly and great service, if u need anything or if u have any probelm with the hotell or in the room or with ur booking, just talk with this guy and he will help you out.

Lillya, waiter at the resturang, she will always be to ur favour if u need anything at the table, always shining and smiling, and very nice service.

A big thanks for allt of you guys, you are the reason i had a good stay at this hotell. Your manager should be very proud of you. I am recomending this hotell to all the prople i know that are traveling to mexico.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank salle_salle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa04, Manager at Real Playa del Carmen, responded to this review, 28 March 2013
Thank ou very much indeed for your comments, we really appreciatte your time and notes, and hoping that you are coming back again soon. Best Regards from all Staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real Playa del Carmen

Property: Real Playa del Carmen
Address: 5th Avenue Between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#56 Top resorts Hotel in Playa del Carmen
#81 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Real Playa del Carmen 3.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Real Playa Del Carmen Hotel Playa Del Carmen
Real Hotel Playa Del Carmen
Playa Carmen
Real Playa Carmen
Playa Del Carmen Real
Real Playa Del Carmen Mexico/Riviera Maya

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