We stayed at the Real Playa this past April 2013. We had a very nice time. The Real Playa is a nice hotel by Mexican standards. The hotel it is connected to is a step up in location, price and amenities.
We had the all- inclusive package which included a buffet with unlimited food and drinks. Since we had two children with us it was perfect. My husband and I are gluten and dairy free so something that can be difficult we always found something to eat - Even if that was just protein.
My kids really enjoyed the buffet and always found something to eat. There was always some type of noodle and pasta meal. My main disappointment with the buffet was the salads and processed food choices. I have never seen salads made out of bologna but they did have those! We got to eat at the restaurant a couple of nights. It is called Maria's and that food was very good and the guacamole was excellent. But guacamole wasn't a choice in the regular buffet. With the fact that my kids came with, having a buffet to eat made meal choices very easy and we didn't have to pay any extra. Everyday they were able to have 3 meals (snacks if they wanted). This made the trip very easy.
The room was very clean and comfortable. The bed was a little hard. It got a little cold at night when we were there so it would have been nice to have a blanket available for the kids but I had to ask for that. The room was always clean and the bathroom worked just fine.
The fridge in the room was pretty much worthless as it wasn't cold. Mid-trip I asked for them to check on it and they changed it up for another one - which didn't work either. This was overall fine as we didn't have much food to put in there but everyday they put beverages in the fridge and they didn't stay cold. Also, we asked at the front desk and had to continue to ask to have them not bring us beer and soda daily. We are unable to drink beer as it has gluten and we don't want our kids drinking soda so we just wanted water. They kept writing it down but everyday our order was wrong.
The front desk staff was very rude except for one guy who always acknowledged us and said hello. Many of the front desk staff treated us as if we were not waiting and people would flock to the desk and get served before us who had been waiting patiently. This was very frustrating to us as we are used to waiting our time in line and wouldn't want to be rude by budding. This happened to us at the front desk more than once.
The wait staff was EXCELLENT! We loved them and they were all so polite. To the breakfast helpers to the guys who helped us at night. They all went out of their way to clear our tables and get us drinks. Thanks!
The Animation team of Moni and Daniel was superb. Every night after dinner we sat and watched their performances which were flawless! We also saw them down at the beach and they always worked to get us involved in some beach activity or made a point to talk to us.
The beach was a bit a ways away from the Real Playa and this was somewhat of a disappointment as this is what we stayed at this hotel form. I think it was a good ten minute walk. They have a shuttle that goes back and forth but I was under the impression that the ocean was closer. There was drinks and chips and salsa available. The bar was close to the beach and we could get drinks but there was only one snack available. Again, for the money this was a disappointment.
Overall I give Real Playa a very good grade but it is because of the fact that the people were so nice and the entertainment was so good. I think it depends a lot of what your expectations are before you go. My kids had an excellent time and really enjoyed it all so it was a very pleasant family vacation.
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- Also Known As:
- Real Playa Del Carmen Hotel Playa Del Carmen
- Real Hotel Playa Del Carmen
- Playa Carmen
- Real Playa Carmen
- Playa Del Carmen Real
- Real Playa Del Carmen Mexico/Riviera Maya