We arrived here early September 2013, the hotel staff were rude and unhelpful, the room was discussing and not fit for humans, it's was filthy and unsafe, the sockets were hanging out of the walls and floor tiles were broken, we could have upgraded our room at a high unreasonable cost because the whole resort was unkept and rundown, the swimming pool is tiny and raised from the ground no different to a standard bath tub. We ended up paying an extra $80 per night to move to the gran Porto real which was of a completely different standard it was on the beach front with a huge marble reception as you would expect when arriving at a 4.& 5 star hotel. We ave written a complaint to our travel agents because of how bad this experience was this hotel is no more than 2 star if that!
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- Also Known As:
- Real Playa Del Carmen Hotel Playa Del Carmen
- Real Hotel Playa Del Carmen
- Playa Carmen
- Real Playa Carmen
- Playa Del Carmen Real
- Real Playa Del Carmen Mexico/Riviera Maya