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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #46 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 17 December 2012

My husband and I stayed at the hacienda paradise last week. We were surprised with a very thoughtful honeymoon decoration and a bottle of wine courtesy of the hotel. The receptionist Luis was very Helpful in all aspects, he gave us great dinner recommendations and all his attention every time we were in the reception area. The beds are incredibly comfortable, and the breakfast is good. Overall, we had a very comfortable stay and we would definitely come back.

Room Tip: If you are traveling to Playa del Carmen for a special occasion, let them know!
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  • Stayed: December 2012, travelled as a couple
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Thank AuroraContreras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 December 2012

We have stayed in the hotel from 01 to 14 November 2012. We were very pleased with this little and comfortable hotel, especially friendly and attentive attitude of the staff, who always tried to consider desires and needs. Always good advice on sightseeing and places to visit. Always with a smile and care. Guys made our time of staying at this hotel as at home. Quickly respond to all our requests. Delicious breakfasts. Cleanliness. Good laundry - small price and a great result. Thank to the staff for our excellent and relaxing stay!

  • Stayed: November 2012, travelled with family
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Thank Olga-aqui-viajera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 13 December 2012

Dear Ambassador(as we call our guests),

We feel honored to have such valuable review of your Xperience with us and all the useful tips to future travelers . On behalf of the entire Xperience teams we would like to thank you for your preference and for letting us know through your comments that our personal, attentive service and facilities created such relaxing until the point of considering we made you feel like home. This is our main motivation to continue striving to improve in our way to Xcellence and rest assured that will be shared with our team.

We deeply hope to host you in a near future.

Best regards and Merry Christmas*,

Carolina Baca
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2012

I spent one night here and 2 nights at its sister property Aqualuna Boutique Hotel (see my review for that property as well -- my favorite!) on Thanksgiving weekend.

SERVICE: The Xperience hospitality is infinite. The staff circulates between the properties, had the pleasure to deal with 3 of the same concierges. They really go out of their way to help you, beyond what was included on your rate card when you booked. I was really amazed.

ROOM: Nicely appointed for a great price. Very clean, too. The only "potential" issue is that the hotel is close to a busy street. I thought this could cause some noise, but if you close the door of your bathroom once you go to sleep, you won't hear a thing ;) plus free Wi-Fi, free computers with Internet in the lobby case you don't bring your own, got free breakfast, etc. Really great value

LOCATION: Excellent, just a block from 5th Avenue and about 3 or so blocks from some of the best beach clubs/nightlife. Made exploring the city a breeze

In short, another excellent stay with Xperience!

Room Tip: Choose second floor to minimize noise from street below
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  • Stayed: November 2012, travelled solo
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1  Thank LaBoricua87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 12 December 2012

Dear ambassador( as we call our guests),

We are grateful to know through your valuable comments that your recent stays in the two of all our gems( Aqualuna and Hacienda Paradise) were enjoyable and that our personal services, your room and general facilities created “The Xperience" on you just as we expected. Rest assured that this represents our greatest motivation to improve and innovate the services we provide. It as an honor to host you and we truly hope to have the opportunity to serve you soon,

Warm regards and Merry Christmas from Riviera Maya!

Carolina Baca
Guest Relations

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Reviewed 5 December 2012

If you're looking for a small hotel close to Playa action this is a great place. It's right beside the 5th avenue and it was half-way between some of my favourites: La Bodeguita del Medio, the Roof and Fusion. The staff is amazing. Not just professional but very personable.

Most of the time the hotel is really quiet, expect on nights when Reina Roja is having a roof top party (ends at 2:30am) - in our case this happened only once. You'll have to walk to the beach, but it just means exploring. I really liked both beaches on either side of the town and not the one in town. I also loved walking around to discover some local food. My favourite: sweet plantain cart near the library (around 7pm) and the best fresh quesadilla (tinga de pollo) on 1st av between 12th and 14th street. Our room was on the 2nd floor (with balcony). The set up is great because none of the windows have sun blaring in to make it too hot and there are 2 doors to keep the street noise out. It was a great room. Spacious, cool and clean. We only used aircon once for 20 min. I didn't see any bugs. The beds are on the hard side but I actually like that. I would stay here again definitely.

Room Tip: Room 27 is great. The main floor rooms don't seem to have as much privacy as the 2nd floor ones.
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  • Stayed: December 2012, travelled with friends
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2  Thank Zinnii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2012

...then I really don't want to see any hotel below #20.

Well, actually, I have. We've stayed at a couple of hotels in PdC, and they're all rated below Hacienda Paradise on TripAdvisor. This is, from our point of view, quite bizarre.

I will start by saying that the service level is extremely high and holds the standard of a 5-star resort. If there ever was any problem, the staff would fix it in no time.

The problem is, that the hotel is old and needs service. It needs it bad. This is supposed to be some sort of a holiday resort - yet we didn't see a single person using the swimming pool. Why? Well, because it was dirty. Dead insects were floating around and you couldn't see the bottom because of all the sand, mud and god knows what. Is this what "environmental friendly" means?

Then the smell from the sewers. Everywhere. We couldn't have the terrace door open. I believe this too is a part of the "environmental" BS they play. Luckily enough, we only stayed for less than a week, and stayed in Mexico for a few months, but I do feel bad for people who made reservations for one or two week holidays. I hope a complete renovation is under way soon, 'cause this hotel is in really bad shape.

  • Stayed: November 2012, travelled as a couple
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Thank TravelCouple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 4 December 2012

Dear Ambassador(as we call our guests),

First of all, allow me to thank you for your recent visit to our hotel to celebrate such an important occasion like your honeymoon. We appreciate your valuable comments about our attentive service and rest assured that this is part of the continuous effort in order to improve our service and will be shared with our entire team.
As per your comments about our pool, we consider important to inform you that, as part of our regular maintenance program, some remodeling works were in progress during the days of your stay. The works included some tiling as well as refilling involving a proliferation of algae while the water reaches its final level (it takes more than 3 days to fill). During this time no chemical treatment can be applied and this might have caused some smell to be perceived. This situation was inevitably attractive to insects that are normally repelled by the chemicals applied, in spite of the fumigation control we have. In order to ensure that all of our guests were informed about this matter , letters were sent to their rooms and warning signs were placed around the pool. Nevertheless we are very sorry that this was not effective in your situation and we do apologize that the information was not delivered to you in due time. We would like to reassure you that, the “look” of our pool has improved and we would love to have the opportunity to serve you again in the future and show you how certain aspect of our service have improved.
Once again thank you for your time and we look forward to having you back with us.

Alvaro Jacinto Flores
Maintenance Department

Traduced by Carolina Baca (Guest Relations)

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Reviewed 1 December 2012

We stayed here for one week before going to an all-inclusive resort. This is the hotel I would love to go back to again. It was clean and well-located. The staff was simply amazing. We stayed with my mom, daughter and I in one room. There was plenty of space. The balcony was a nice feature. The food was great! The chef even made a special pasta dish for my little girl because she was wanting some macaroni and cheese. She loved it! The beds were not very comfortable. That was my only complaint. Jorge, the concierge, recommended a terrific restaurant. Very very happy about our stay!

  • Stayed: April 2012, travelled with family
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Thank mom2ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2012

We stayed for a two weeks relaxing Holiday in November. The Staff were Very Friendly , Helpful and informative , with nothing too much trouble . Free Wi Fi , TV , Free Coffee and Bottled water 24/7 . Our room was very spacious , kept immaculately clean ( thanks Sarita ) with free air-con and Valuables Safe . A minor moan would be that our room was in the very corner , and so did not recieve much sun , but as we mainly slept in it , it was beneficial . The Location is almost Perfect , One Block away from the busy 5th Avenue and equidistant from the Quieter Beach to the Left and the busier ( full of bars ) Beach to the right . Approx 15 Minutes stroll to either . Close enough to access all the shops / Bars , but one Block away when you want a bit of peace and quiet . Breakfast was well presented and adequate , but could be improved with a little more variety . A complimentary Bottle of Wine , tied with a bow , to celebrate our Anniversary was a very friendly and appreciated gesture . A recomended walk to "Walmart" stocked opur room with additional nibbles and Alcohol .

  • Stayed: November 2012, travelled as a couple
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Thank DavidStones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 1 December 2012

Dear guest,
Thank you for your 5 star rating! we are really honored to have such valuable feedback. We would really like to thank you for your preference on you most recent stay to our beautiful Hacienda Paradise. We are very grateful to know that our attentive service , room amenities and facilities made from your vacation a memorable one!
We truly appreciate your recommendations to other travelers and the impressions of you Xperience with us, this motivates us to continue bringing a better service every day.
Looking forward to host you in a near future.
Warmest regards,
Carolina Baca

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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range: £58 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Mexico/Riviera Maya - Playa Del Carmen

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