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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #46 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Dallas, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Almost perfect”
Reviewed 15 April 2014 via mobile

We really enjoyed our 2 nights in Playa del Carmen. The Paradise is in a fantastic location just one block off fifth avenue, so it's very close to the beach and nightlife yet far enough away to not hear any loud music at night. The staff was equally outstanding. Everyone we had contact with there were extremely friendly and helpful. The room we stayed in was quite plain and very white in contrast to the colorful places we have stayed elsewhere, but the beds were comfortable and it met our needs. My only complaints were the wifi internet rarely worked in our room (#2) although it did work sitting on the chairs outside the sliding door to the patio and one morning we didn't have any hot water so we just skipped the shower and went to the beach. Also, the charge for parking in the dirt lot next door was $18 per day which seemed a little pricey to me. I wanted to love this place because the people and location were so great, but two things you have to provide are consistent in room wifi and hot water.

Stayed April 2014, travelled with friends
Helpful?
Thank hanzgruber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
St. John's, Canada
1 review
Reviewed 4 April 2014

The hotel was absolutely fabulous.. lovely rooms, comfortable bed and pillows, very clean. The continental breakfast was superb!! Good location. The staff was awesome!! very friendly and supportive. Would like to mention a special thanks to Marco for all his support and assistance. As well, Horge, Carlos, Christian were a delight!! The sister hotel, Illusions was also great. Special thanks to Saul and Hector for all of their help.. definitely recommend these hotels!!!

Room Tip: The hotel was just the right size. Quiet and relaxing.. Free use of internet. A/C worked great. Grea...
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  • Stayed March 2014, travelled solo
    • Value
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Helpful?
Thank Heather P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 March 2014

We loved Hacienda Paradise.

A great location - a block away from 5th Avenue .... the heartbeat of Playa.

Our room was small-ish with a balcony overlooking the pool. The room and hotel and grounds were so clean. Everyday, at any time, there was at least one staff member cleaning a window, sweeping, cleaning the pool, painting something, sweeping something, dusting something. Amazingly neat and clean.

The staff were so very helpful with any hotel questions, plus recommendations for restaurants, beach clubs, tours etc.

The only very small downside - as we were there 5 nights, the breakfast supplied was a little repetitious after the 5 days (each day fruit salad, bread roll, sweet pastry and access to a very small cereal selection & juices). More variety would be preferred but this is a very small downside.

Overall would recommend this would happily return if ever in Playa again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank DaniH222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014

We found the staff at the Hacienda Paradise to be extremely friendly; they made us feel like they appreciated our business and went out of their way to be helpful. Marco Marinelli, the concierge went above and beyond in helping us to find great restaurants and areas to visit. The rooms are very clean and well maintained and the location is close enough to the beach and 5th Avenue that it was an easy stroll to either. We would not hesitate to book at the Hacienda Paradise again should we travel to Playa del Carmen.

  • Stayed February 2014, travelled with friends
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Helpful?
2 Thank Debbie154951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Braunfels, Texas
1 review
Reviewed 24 February 2014

We stayed at Hacienda Paradise for one week. It is very clean and well maintained. The staff are awesome. Our daily maid service was wonderful -- new surprise every day. The front desk staff and breakfast servers were very friendly and helpful. We speak English and they all spoke excellent English..... we tried our hand at some Spanish and they were very patient with our attempts at learning their language. Be sure to seek out Marco Marinelli, the concierge, when you arrive. He was incredibly helpful and friendly. He made recommendation for restaurants, local attractions and booked our day trips. The staff at the hotel helped make our vacation the awesome experience it was. The hotel is a short walk to 5th Street and the beach. We would definitely recommend this hotel to anyone who wants to experience the local area not stay in an all inclusive.

Room Tip: There is only one Master Suite so you if you want a suite instead of a room, book early.
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  • Stayed February 2014, travelled with friends
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Helpful?
Thank DFigol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newington, Connecticut, United States
Level Contributor
3 reviews
Reviewed 24 February 2014

to say that our stay at Hacienda exceeded our expectations doesn't do it justice. it was fabulous, start to finish. all the staff, Marco, the girls, the desk guys, the servers were amazing. never seemed anything but genuinely happy to have us & weren't acting. the hotel was awesome, not too big, clean & the location, forget about it. it was perfect. quiet, yet less than a minute walk to 5th ave., where all the action is. we always try to check out the other hotels on our list to see if we made the right choice & we sure hit it this time. do yourself a favor & let Marco book your trips & he'll give you very helpful info for whatever you need. see you all soon. gracias, johnny & cecile

Room Tip: ask for a room on the 2nd floor for a nice pool view
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank barfly2800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2014

The staff at Hacienda Paradise were very attentive and helpful. On our second day in Playa my girlfriend and I were looking to make a visit to Chichen Itza and the one of the ladies at the hotel set us up with a great tour, which took us there in a small van for a good price. The hotel is well located, close enough to the main drag but fair away enough so that it's not too noisy. Our room had great character and throughly enjoyed our stay.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Property: Hacienda Paradise Boutique Hotel by Xperience Hotels
Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Mexico/Riviera Maya - Playa Del Carmen

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