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“Great hotel! Will definitley be back!”

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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #39 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel! Will definitley be back!”
4 of 5 bubbles Reviewed 9 May 2014

We just returned from 4 nights at the Hacienda Paradise Hotel and loved everything about our time there. We stayed here after staying at an all inclusive resort in Cancun so at first it seemed a little small but we instantly fell in love with the staff, clean, cool, spacious rooms, AC :) and the best part was the location. As it was our first time in Playa Del Carmen we didn't realize how ideal this location was for us. We were 1 block off of the center of 5th street and just 3 blocks from the beach. We were less than 10 minutes walking distance from ANYTHING in downtown Playa Del Carmen. We also used their affiliate Mamitas Beach club to go enjoy some beach chairs and umbrellas on the beach (first come first serve). The hotel and room decor all seemed very new with nice stone bathroom decor and showers. Comfortable bed, linens and pillows. Nice TV and of course the patio was a huge bonus! We could step outside and enjoy the quiet pool courtyard. There was also a nice size fridge in the room so we could keep some cervesa's and cocktails and snacks in there for inbetween times. Overall a a great hotel, location and value! Cant wait to go back!

Room Tip: Loved the rooms on the first floor with patios right off the pool. Easy access to the street and 5th...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,292 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
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Charlotte, North Carolina
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 May 2014 via mobile

Just home and wanted to say this is a really nice place. Had room #10 and it was perfect. Staff was great. Will stay again in the future . This place did not disappoint. Great A/C. That's always a plus. Having the pool outside our door was nice . Can't wait to come back here

Stayed May 2014, travelled as a couple
Helpful?
Thank nc-1traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

Clean, comfortable, right off 5th...and the complimentary breakfast was amazing. This beautiful, little hotel is a perfect choice for anyone wanting to stay close to the main strip in Playa del Carmen, while enjoying a peaceful hideaway. Every member of the staff was extremely hospitable and friendly. The pool is well maintained, the breakfast was the best complimentary spread I have encountered, and the rooms were clean and and very comfortable, I would recommend this hotel to anyone looking for a GREAT DEAL while staying in Playa del Carmen.


***Special thanks to the staff for the last minute accommodations our friends, my wife, and me...we needed rescuing from the hotel around the corner. We had a poor recommendation to stay at that other place, and we were totally rescued by the Hacienda Paradise. Your hotel saved our vacation!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexander_k_b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palestine, Texas
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

What a great little paradise for sure. Shhhhh-we don't want others to know. Staff is outstanding. Location really good for 5th ave. Book rooms on 10th ave -the 22nd street rooms had noise from the two nightclubs on 2 of our 5 nights. Bathroom was a bit humid and beds very firm, but the refrigerator in the room was a nice addition. There was a ceiling fan too which was wonderful. Limited water pressure in the shower not like Americans are used to. Coffee and tea all day in the lobby very nice. Bottled water abundant too for those who worry about that. The pool was an oasis. Calming and so clean and tidy. No jumping and noise. There are so many nice breakfast places closeby that we did not get the breakfast at the hotel. Sure it was good. We wanted variety. We are already planning another trip!

Room Tip: Ask for 10th street rooms upstairs with balconies. Will be more private.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachel53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 15 April 2014 via mobile

We really enjoyed our 2 nights in Playa del Carmen. The Paradise is in a fantastic location just one block off fifth avenue, so it's very close to the beach and nightlife yet far enough away to not hear any loud music at night. The staff was equally outstanding. Everyone we had contact with there were extremely friendly and helpful. The room we stayed in was quite plain and very white in contrast to the colorful places we have stayed elsewhere, but the beds were comfortable and it met our needs. My only complaints were the wifi internet rarely worked in our room (#2) although it did work sitting on the chairs outside the sliding door to the patio and one morning we didn't have any hot water so we just skipped the shower and went to the beach. Also, the charge for parking in the dirt lot next door was $18 per day which seemed a little pricey to me. I wanted to love this place because the people and location were so great, but two things you have to provide are consistent in room wifi and hot water.

Stayed April 2014, travelled with friends
Helpful?
Thank hanzgruber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. John's, Canada
1 review
5 of 5 bubbles Reviewed 4 April 2014

The hotel was absolutely fabulous.. lovely rooms, comfortable bed and pillows, very clean. The continental breakfast was superb!! Good location. The staff was awesome!! very friendly and supportive. Would like to mention a special thanks to Marco for all his support and assistance. As well, Horge, Carlos, Christian were a delight!! The sister hotel, Illusions was also great. Special thanks to Saul and Hector for all of their help.. definitely recommend these hotels!!!

Room Tip: The hotel was just the right size. Quiet and relaxing.. Free use of internet. A/C worked great. Grea...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

We loved Hacienda Paradise.

A great location - a block away from 5th Avenue .... the heartbeat of Playa.

Our room was small-ish with a balcony overlooking the pool. The room and hotel and grounds were so clean. Everyday, at any time, there was at least one staff member cleaning a window, sweeping, cleaning the pool, painting something, sweeping something, dusting something. Amazingly neat and clean.

The staff were so very helpful with any hotel questions, plus recommendations for restaurants, beach clubs, tours etc.

The only very small downside - as we were there 5 nights, the breakfast supplied was a little repetitious after the 5 days (each day fruit salad, bread roll, sweet pastry and access to a very small cereal selection & juices). More variety would be preferred but this is a very small downside.

Overall would recommend this would happily return if ever in Playa again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaniH222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Property: Hacienda Paradise Boutique Hotel by Xperience Hotels
Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Mexico/Riviera Maya - Playa Del Carmen

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