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“Clean, cozy, quiet...great value!”

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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #39 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Los Angeles, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean, cozy, quiet...great value!”
4 of 5 bubbles Reviewed 11 July 2014

Me and husband stayed here in 2011 for our 2nd half of honeymoon. It was fantastic. Great location, as we were able to walk 2 or 3 blocks to the main street with all shops, restaurants and bars. I have read that certain hotels are next to loud night clubs or bars, but not this one. If you are looking for a nice place to sleep, with no pizazz or extra luxury fluff, then this is the place. The breakfast buffet was great!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,292 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Orlando, Florida
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

after reading the reviews..cant agree...
1st, the good: good location for a hotel that is not on the beach, but close by. you are close to everything, beach, shopping, grocery, nightlife, restaurants. the staff is great, has a mini-frig..
the bad: basic room. no coffee maker, no alarm clock. no mini bar as indicated. bed is hard but sleepable. no place to lay a suitcase flat other than floor, the only chair in room, or bed. around the pool are little pebbles, it is around all chairs there, they hurt when stepped on. when checking in at 1215, was told my room wasn't ready...hold on, i paid for early check-in. oh, then the room was suddenly ready when i advised the front desk agent of that..a miracle, or scam! they also call a extra fee a social fee..it is basically tip for the hotel workers. i would have tipped more, but if they want to subsidise the workers pay by $2.00 per day, so be it. $2.00 a day it is. the 2nd day here bad thunder storm. the tv was out for a day and a half. the wifi, never say it again, staff said maybe a month. with all the hotels near-by with wifi, you think they would have cooperative agreements with simple things like that and other services etc. oh, there are no wash cloths in the room, some days i was only given 1 bath towel also. expect only 1 hand towel also. one day, my tv disappeared from the room. thinking it was stolen, i went to the front desk to inquire. i was told it had to do with the storm. later that day, a new one appeared. different make and brand.
in all, this isnt a fancy place, and simple things would make the place good, not great. the best thing the place has going is the staff, they are all friendly, speak english and are happy to assist.
oh..by the way...this place has old fashioned locks, with a key. the key chain weighs a pound. it has a small plastic cylinder on it also that operates the air conditioning in the room. you are encouraged to turn the key in to the front desk when you come and go. the door to you room has no keyhole, cant see who is at the door ever then they knock without opening the door. also, when getting your key back they just hand you the key...they don't ask for your name to see if you are the guest of someone coming to rob the room. safety? you decide.
have a good stay no matter where you stay.

Room Tip: away from 10th ave, has all the traffic.
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flatanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
182 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

This is a great hotel just a block from 5th Avenue just a 10 minute entertaining walk to the ferry and bus terminals. There are so any restaurants, stores clubs, services that I won't even try to mention them and the beach is just a 2 short blocks away. Also I have been told that guests here can take advantage of their sister hotels on the beaches facilities.

The property itself was quiet and had a very nice private pool and breakfast area. The staff from the front desk, to housekeeping were fabulous and exceptionally well trained to meet guest needs. The rooms were warm and somewhat hacienda like and the balcony was a nice touch. The air conditioning worked well and the bathroom shower were spacious.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kahoru w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014

After reading review on TripAdvisor we decided to book Hacienda. My wife and I fell in love with this place after the first day. It is in a perfect location. Close to everything, safe area, clean rooms, had everything we needed. The best thing about this hotel though is the staff. Jorge and Saul at the Front Desk help you with anything and everything from getting pedal bikes (I highly suggest doing) to helping me figure out how to pour vodka from the bottle I bought lol Stefano at the Concierge desk as awesome too. Every time we thought about doing something we ran it by him and he knew exactly what we wanted. Every suggestion he made was perfect! The room was nice, pool was great just to relax and hang out by. Close walking distance to everything. I can't wait to go back and see everyone again! Loved this place!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Missy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Hotel was in a great location . Juan served us breakfast each day. He was very friendly and attentive. The front desk staff was very helpful with suggestions for dinner. I would highly recommend this hotel

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djleach2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuxtla Gutierrez, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

We stayed here two nights at the end of June and loved it: nice modern rooms, quiet, central location, big breakfast with variety, and lovely pool for a swim after sunset. Won't look for another place in the same price category when I come back.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Nic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 July 2014

When searching for a hotel in playa, i was a bit reluctant to go with a smaller hotel rather than a resort. HACIENDA PARADISE was quaint and nice. BUT WHAT MADE OUR STAY AWESOME WAS THE SERVICE FROM THE HOTEL STAFF. JORGE was the best from the minute we walked in. We sorry that we didn't see him our last day/night there. The gentleman in concierge was great too. There were always there to answer our questions and help direct us. Nothing but great things to say. For me service is always number one.

The rooms were very clean, the air was confusing to turn on but JORGE was there to help, thankful for the laundry service. I can't wait to go back.

The staff made the difference and made our stay one of the best ever, THANKS!!!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esther B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Property: Hacienda Paradise Boutique Hotel by Xperience Hotels
Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Mexico/Riviera Maya - Playa Del Carmen

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