We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“went for honeymoon, coming back in July” 5 of 5 bubbles
Review of Viceroy Riviera Maya

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Viceroy Riviera Maya
Ranked #14 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Houston, Texas
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“went for honeymoon, coming back in July”
5 of 5 bubbles Reviewed 5 April 2011

Bottom line this place is outstanding. My wife and i visited here for 4 days for our honeymoon in sept, 10. we then stayed in a big all inclusive for 3 more nights but the all inclusive couldn't come close to the tides.
we stayed during the construction of the pier and pool. we knew some construction was going to be happening and it was a little noisy during the day. My wife and I were the only guests on the entire resort during our stay as the tides was closed but still accomodated us. we were the first guests in 3 weeks. initially the tides was going to move our reservation to a different hotel bc of construction as they did with their other guests, but i wanted to stay here and only here. one of my best friends stayed here a year before and couldn't stop raving of the place. since it was our honeymoon, it was amazing to have the entire resort to simply us. we were treated first class the entire time. they move us into the presidential suite for free and we really had 5-10 people waiting on us at all times. i felt bad that they staffed the resort just to accomodate us but we really enjoyed the celebrity treatment.
the rooms are fantastic, the nicest beds i've ever slept in a hotel. and I travel a lot (spend a hundred nights a year in hotels across the US for work). the plunge pools are a wonderful private retreat. wifi worked great in rooms and across the resort.
the pool was just completed when we arrived so we had it all to ourselves, it is small but large enough for the resort. amazing views and great lounge chairs.
the beach was great to relax and read a book. we spent the majority of our day under one of the beach bungalows. the resort has many spots for privacy and comfort on the beach. there is no fighting for chairs or towels here, everything is well planned and the service is right there when you need them yet far away to not intrude.
dining. the food here is outstanding. The chef met with us on arrival and prepared a menu specifically for us, we told her what we liked and they took it from there. We ate every meal during the 4 days here and each was delicious. warning, the food is on the expensive side, be prepared to spend $50 on lunch and $100-$200 on dinner. on our next stay we will probably visit the little restaurant right on the beach next door as they serve tacos, burgers, etc on the cheap just to save a little money. I did have the best club sandwich of my life for lunch one day so I'm going to request that again maybe for room service on our next stay. the tides offers a dinner on the beach which is quite magical. we did the grill which was a feast, shrimp, filet, chicken, pork, lobster... it was amazing. it was the most romantic dinner my wife and i have ever had. we probably will do it again on our next stay. the service is outstanding and the wine is great. we are heavy drinkers on vacation and the resort had us covered regardless of the time of day or location on the resort. i don't drink tequila either but on our honeymoon we tried many kinds and I enjoyed it all. the breakfest is awesome, they give you a wonderful plate of fruit and a basket of fresh baked crossaints/breads for free in the morning. it is definately enough so you don't have to buy breakfest. i had some good tacos one day for lunch and they made some spicy chicken wings just for me. again, we didn't have a menu as we were the only guests so we just told them what we felt like and they knocked it out of the park. I also did the banana leaf "grill" which was very good, a little unusual. It is 5 star quality food and the price is reflective.
other items; i would say this is a place for lovers and not big time partyiers. you can definately party (tequila bar) but i can't imagine this place pumping loud music and turning into the typical club scene. this is definatley a place for those who enjoy relaxation and pampering.
the pier was being built when we were there so we didn't get into the ocean much, it is rocky to walk through as is every other mexican resort i've been too so i'm excited to jump off the pier on our next trip.
tipping is appreciated and not forgotten. these guys work tirelessly with a smile and i always tipped pretty heavy to show my appreciation for their outstanding service. however, never was a tip asked for.

we didn't use the spa while we where there so i can't remark upon it. try the sweat lodge though, it was cool experience and it made me feel better after too many tequila shots the night before.

if you want to explore mexico, there is a guy right next to the resort that stays onthe beach, they can arrange for trips to the ruins, atv trips, boating, snorkeling, so it's close.

the tides gave us a free 3 night stay due to the construction inconvienence also. it didn't bother me but i am so excited to go back. our first stay here was the greatest vacation of my life (honeymoon makes it special) and i can't wait to go back.

we have other vacations planned this year including san miguel, mx, Venice, Amsterdam, and paris but we really can't wait to come back to the tides.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nfrasercolumbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 9 May 2011
Dear Nfrasercolumbia,

We cannot wait to have you back at our jungle refuge! I know it was a special occasion since we were closed and I am really glad to read that even thought we have that going on you enjoyed your stay very much!

Also I want to thank you so much for sharing a very extensive and detailed review to the Trip Advisor community, so they can have a better idea of what the tides has to offer.

We are truly looking forward to host you again!

Sincerely,

Pedro Lara – General Manager
The Tides Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,043 reviews from our community

Traveller rating
    799
    139
    59
    26
    20
See reviews for
48
732
16
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Boston, MA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 March 2011

My wife and I, in our early 30's, just returned from a fabulous stay at the Tides. It was super relaxing, exactly what we were looking for on a long weekend to just get away and catch up on some sleep. Our welcome was perfect - we came in well before check-in but they had a place for us to put our stuff, welcomed us to take a shower in the spa and enjoy the beach while our rooms were readied. We loved the beach so much we stayed well past our check-in time and found our bags were already set up by the time we got there. Great welcome!

The Tides won't be for everyone...it is a small, boutique hotel with large, beautiful villas that are set in a 'jungle' type setting. What that means is all of the villas are set off on their own, blocked off by a bunch of trees off a long and winding path. If you like the big, sprawling hotel campus with several restaurants, a huge lobby this wont be for you. But if you like a small, intimate setting with great rooms, tons of privacy, a great beach and pool, wonderfully helpful staff AND NO LITTLE KIDS, this is the place for you.

We walked down the beach in each direction and spent time at places like the Banyan Tree. The Tides has a far better beach (2x the size, with great cabanas that are free and a staff there to set up whatever comforts you like) and because the hotel is so small, you don't feel like people are on top of you. That isn't the case elsewhere. The ocean itself is quite rocky, so you'll need to go out on their pier and jump in from there or walk down a bit to get to a sandy beach, but that is no problem. The banyan tree and others around there have tons of kids. We wanted a weekend without them :)

The villas are great - huge huts with a lux bed (more comfy than westin heavenly bed) and great bathroom and shower, with an outdoor shower, nice large plunge pool, and chairs outside to sit and relax.

We liked the Spa a lot. I had one of the best massages ever - if you like deep tissue, as for Dolores. Again, small spa, but services are first rate.

The only thing we didnt love was the dinner. The restaurant itself overlooks the water for breakfast and lunch and is great. Prices are a bit steep, but nothing more than what you'd expect at another 5 star place nearby. We were on a completely a-la-carte menu, so we had big breakfasts and small lunches. Breakfast is great, especially fruit and the local specialties. Fish tacos and guac were good for lunch. We ate there for dinner and were not impressed by the two fish dishes, the Grouper and the Snapper...both were dry and lacked a lot of flavor. Service was good. We decided to go out for dinner, one night to the Banyan Tree for thai (very overpriced but good food) and into the Playa Del Carmen for another (we thought it was a nice way to get away).

Overall - we loved it here and found it super relaxing. If you aren't one for boutique hotels, look elsewhere, but if you want quiet and luxury at the same time, this is your place.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bostonianinNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 29 March 2011
Dear BostonianicNYC,

I hope you had a safe trip back home.

Thank you very much for taking the time to write a review of your stay at our jungle retreat. I am delighted to read that you loved our services and that since the beginning you got a nice and warm welcome by our butlers, setting up everything in your room.

As you mentioned we do not accept kids under 18 at our resort to help our guests to relax as much as possible. We have many cases where the parents come here to forget about their families and just enjoy the general ambiance of romance and relaxation that The Tides has to offer.

I would let Dolores know about your good comments of her deep tissue massage and also we would work on your comments about our dinner, because it is only with your feedback that we can excel.

Once again thank you very much for choosing us in your last visit to México and f you ever decide to come back do not hesitate in contacting me.

Sincerely,

Pedro Lara • General Manager
The Tides Riviera Maya
Playa Xcalacoco Fracción 7
Quintana Roo • 77710 México
T +52 984 877 3004 • M • F +52 984 877 3001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metro Detroit
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 March 2011

Everything about The Tides Riviera Maya was fabulous! Private, well-appointed bungalows; personal service; friendly staff; fresh food; great beach ... it truly exceeded our expectations. The staff seemed to anticipate our every whim from warming up the plunge pool after we spent a day in the rain to cleaning our sunglasses after a day at the beach.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank steves_scuba_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somers, Wisconsin
Level Contributor
195 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 22 March 2011

My wife and I and some friends stayed at the Tides in March 2011 and we loved it! I had been there about six years ago when it was called Ikal del Mar. We loved it so much back then that we decided to return for my wife's 40th birthday.
I must say that it continues to impress us. The service, location, and quality of amenities exceed expectations. We had a couple of spa treatments that left us completely stress free! The location on the beach is also very nice, as the sea breeze keeps the climate from being too warm.

  • Stayed March 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GlobalMogul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 23 March 2011
Dear Mr. Jerrybloom,

It was an honor to have you back with us after such a long time! And also thanks to you and your friends for choosing our jungle retreat in such special ocassion.

I was delighted to read that after several years you where still surprised by our attentive service, our wonderful amenities and most of all by our great staff.

Thank you so much for your review and we will see you here next time!

Sincerely,

Pedro Lara - General Manager
The Tides Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 March 2011

We just returned from a 4 night stay at The Tides. All I can say is it was amazing. There is not one thing we would have changed regarding our stay. The staff was second to none and the privacy of the villas was incredible.

The rooms are tucked away in the "jungle" but they are only a short walk to the beach where the Tides offers the perfect beach setting. Breakfast and lunch are served right on the edge of the sand and the dinners are served with fantastic views.

The highlight of the trip was the service. I dont believe we were told "no" to any request our entire stay. Carlos, Manuel, and Emilio at the resort bar were second to none. I felt like we were saying goodby to three good friends on our departure.

We cant wait to return.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 12Travelor12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 22 March 2011
Dear Ms. 12Travelor12

We are delighted to read your wonderful comments about your stay. Carlos, Manuel and Emilio, as well as the rest of the Tides Family are very thankful for your kind words and are eager to have you back to your “Home away from home”

As you mentioned we try to make of every lunch and dinner a different and unique experience, reason why we offer different options and settings; For dinner on diverse nights we have Antojería, BBQ Dinner, Chef´s Table or Contemporanean Night, and for lunch we have daily specials cooked near the pool area this way our guests get to try all different types of our chefs creations during their stay.

Thank you again for you positive feedback and we are looking forward to host you again.

Sincerely,

Pedro Lara - General Manager
The Tides Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 9 March 2011

Just returned from 5 nights at Tides. This is an incredible hotel. It is for people who want to escape. The hotel is built in a jungle; each Villa has its own pool, amazing terrace and outside (as well as inside) shower. The pool and food is also great - but its the staff - nothing they won't do - its all about making their guests feel comfortable. Go - it is worth it -

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nickgreen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 17 March 2011
Dear Nickgreen1

I would like to thank you for recommending our magical retreat with the trip advisor community and for the kind words you wrote about us.

As you mentioned everything our staff does is to make our guests feel as if they where home, so there is almost anything that we wouldn’t do for you.

We look forward hosting you again in a near future,

Saludos!

Pedro Lara - General Manager
The Tides Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 6 March 2011

The Tides is a beautiful secluded and private setting. When you arrive, there is no front desk and you feel like you have arrived in the middle of no where. Very nice entrance! The welcoming staff was attentive. However, beware. If you arrive before noon, your room will NOT be ready. We watched this same exercise every day we were there. Our room was not ready for 3 hours. They said they would come get us when it was ready and no one ever came. We had to continually ask. In the meantime, we got a thorough tour of the property and the amenities offered.

Rooms are secluded and romantic. A bit dated and worn after 10 years. Be prepared to live with lots of spiders, bugs and flying things in your room. Part of living in the jungle I guess. This morning a huge possum like animal shared our coffee on the patio. Not too relaxing! Sounds of birds are peaceful and relaxing. Also nice that there are no children and for the most part, people have been respectful for not using their cell phones. A big pet peeve of mine is hotels that charge for wireless. At the Tides, wireless is free and fast! Easy to connect to as well.

Restaurant food is good. Not hot upon delivery but tasty. The staff will prepare most of your requests. I arrived after a slight bout of food poisoning at home and I ask for simple bland food for the first 3 days and they satisfied my needs. However, after the first day, there was no more ginger ale. A simple request that could not be fulfilled. In addition, this morning at breakfast, they were out of grapefruit juice. Strange! Another simple request with no solution provided. No meal has arrived to the table hot. While the service is attentive, it is VERY slow!!! Yes we are on vacation with no pressing matters. The pool service is non existent. Go to the bar yourself for faster service. I certainly don't agree that 15% gratuity is added into every meal. Prices are high for what they are...$16 for a bottle of water or $7 for a can of coke.

They say they offer room cleaning 2 times a day. However, we had to call everyday to have our room made up before 3 PM. Also, be aware of the music on weekends from the neighboring property. Never pointed out from the management when giving us our room and NOT quiet or relaxing.

In general, a BEAUTIFUL propert. Good spa and list of services. Attentive but slow service that is friendly. Not a 5 star stay!

  • Stayed March 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank voyageur69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 17 March 2011
Dear Voyageur69,

I hope you had a safe flight back home and also I wanted to let you know that our jungle retreat was pleased to have you staying with us.

Please know that we are committed to providing excellent customer service and are genuinely concerned with each guest’s experience reason why comments such as yours assist us in maintaining our commitment to our guests.

In regards to your villa not being ready, our Check In time is, as most of the hotels, at 3pm. When we have a really high occupancy is very challenging for us to have the villas ready before that time, because as you know the check out time is at 12 and after that we have 3 hours to have them ready for our next guests. But even though it might be difficult, if you let us know in advance that you will be arriving earlier than the check in time we might have your Villa at the time of your arrival.

Once again thank you for all your feedback and we already passed all the comments to our head departments so we can ensure we take proactive steps to avoid similar situations in the future.

Sincerely,

Pedro Lara - General Manager
The Tides Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
1.4 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#3 of 212 in Playa del Carmen
4.5 of 5 bubbles 1,894 reviews
1.9 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
4.5 of 5 bubbles 3,480 reviews
2.0 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 212 in Playa del Carmen
5.0 of 5 bubbles 1,578 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,841 reviews
3.3 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 212 in Playa del Carmen
4.5 of 5 bubbles 15,182 reviews
7.9 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 bubbles 5,578 reviews
Show Prices
Show Prices
Show Prices

Been to Viceroy Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Riviera Maya

Property: Viceroy Riviera Maya
Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Official Description (provided by the hotel):
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Holiday Gems, MrandMrsSmith, LoveHolidays, TravelUp, Odigeo and Travelbag so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing