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“Amazing location and service to match”

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Viceroy Riviera Maya
Ranked #10 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 29 November 2013

We are currently at our last night at the Viceroy and have been staying here for the last three days as part of a wedding party. The accommodation is excellent and our villa is very private with our own plunge pool and outdoor lounge.

The staff and service is excellent and some of the best i have ever experienced. Everybody we have spoken to couldn't be more helpful and polite and the people here are truly lovely. We have spent the day at the beach today where our beach host Francisco has done an excellent job of looking after us and even served us lunch and drinks in our own beach cabana. Nothing is too much trouble and he even routed a power cable to the beach so that i could charge my laptop.

The beach is fantastic and there is a beautiful wooden peer that completes the setting. - see my photos.

I would highly recommend a holiday here if you are wanting to come away and relax and be looked after. The fast complimentary wifi is also great as this seems to be lacking in other hotels i have stayed in.

Room Tip: Villas away from the beach are more private.
  • Stayed: November 2013, travelled as a couple
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Thank alex-creative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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573 - 579 of 1,148 reviews

Reviewed 19 November 2013

When we were planning our honeymoon we knew that October might be an iffy month for weather, especially in Mexico or the Caribbean. However in our research this one place kept coming up again and again, it seemed like a sign. So we threw caution to the wind, and seduced by the amazing pics and reviews, booked the Viceroy Maya. We got there late due to a passport debacle, so we were overtired by the time we drove into the hotel. It was absolute service, pampering and luxury from the minute we stepped out of the car. We were whisked to our room with no pesky check in, and were immediately enchanted by the winding jungle walk and the flambeaus dotting the path. Our room was nothing short of breathtaking, the thatched roof was amazing and the plunge pool gently heated. The aromatherapy candles were intoxicating. The concierge cut handmade soaps just for us and showed us the outdoor shower, under the stars (we did not use the indoor shower the ENTIRE time we were there, it was so fabulous!). We decided to explore that night and giggled like teenagers the whole time, out of sheer joy. The sand was breathtaking in the moonlight but the next morning was the real kicker. The whole place is washed and dappled in sunlight, and the blue and the white of the beach is electric. Every morning we ate a massive breakfast on the edge of the sand, with fresh squeezed juices (green juice is the best), sparkling wine when we felt like and a choice between delicious Mexican dishes and more regular fare such as poached eggs and basil. The hotel is the perfect place for a honeymoon, it felt intimate and private, and sexy, and luxurious. The service is out of this world! Every day Pepe would set up our beach chairs (2 in the sun, 2 under the casita!) and we would spend Technicolor days in a haze of coconut margaritas, guacamole and fish tacos. When we felt for a bit of adventure, Mr. Corona (that's his name!) helped us organize a ziplining tour without having to leave our chair. Tequila tasting with Salvadore was hilarious! Dinners were romantic and windswept, with delicious plates like lobster risotto in vanilla butter. The spa day was incredible, with a couples massage next to a waterfall. On our second night they surprised up with rose petals in the pool and champagne on ice! We went into town one day for some shopping and some tequila but were happier to be back in the paradise of the hotel. Another day we found ourselves in the painters nook and quietly painted a couple amateur masterpieces (we think!) that they shipped home for us. We spent a sunkissed, love drunk honeymoon in Mexico, and I made my husband PROMISE to take me back. And as for the weather? Perfect sunshine, blue skies, turquoise water...ONE day of rain, and on that day they heated the plunge pool just a little more :) And we came back with the best souvenir ever...we are expecting a baby next summer! Honestly, there is nothing bad to say about this place, it is absolute perfection.

Room Tip: All the rooms are really intimate but I was glad we chose one further from the beach, as the ones on...
  • Stayed: October 2013, travelled as a couple
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3  Thank kerrs77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 26 November 2013

Dear Kerrs77,
Thank you sharing your comments about your recent stay at Viceroy Riviera Maya. We feel very honor that you have chosen our jungle refuge to spend such a special occasion for you. The detail that you have expressed from the moment that you arrive, recreate the care and attention to detail that we have with our guests. We are very happy that you have enjoyed the privacy of your Villa, the outdoor shower and private plunge pool. You will find these in all our villas. Our Chef and her team change our menu but definitely our culinary offer remains truly to Mexican Cuisine, where you can truly experience local flavors with a twist. Lastly but not less important, our staff always with a smile, each one goes one step ahead to make sure that you have a wonderful experience.
The entire Viceroy Family look forward to welcome you back…. Hopefully for your first anniversary.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

We first went to this resort 11 years ago when it was Ikal Del Mar and we LOVED it. Upon our return a few weeks ago, all the things we loved 11 years ago have miraculously been improved upon. The entire staff is truly incredible. The property is gorgeous. The additions of the new rooms are even more luxurious.
I planned my wife's 40th birthday at this hotel and had friends arriving to surprise her. The entire staff helped orchestrate the surprise, our dinners, beach chairs, massages, etc. They were incredible! I fear our small party of 8 was a bit too raucous at times, but the entire staff took it in stride.
This is an amazing property.
If you're looking for a loud party type of place, this isn't it. But if you want a place to recharge your batteries and be pampered...go here!
I can't thank everyone enough. The bartenders, the beach staff, the waiters, the management...THANK YOU ALL!
We will definitely return!

  • Stayed: October 2013, travelled as a couple
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Thank Mickey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 26 November 2013

Dear Mickey K,
I appreciate that you have taken the time to provide us your comments regarding your stay at Viceroy Riviera Maya. We have made improvements in the entire property since January 2012, beginning with the addition of 11 Villas, our Coral Grill Restaurant by the beach, gym facilities and a boutique. We continuously try to offer new and different amenities for our repeat guest, but the most important, we try to make them feel at home. In this occasion we enjoyed very much to have you and your friends to surprise your wife, we were delighted to participate and most important, we are happy to know that everybody have a wonderful time.
Thank you for your preference and we look forward to have you back in your next visit to Riviera Maya.
Yours Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 1 November 2013

absolutely a great find. we just returned from a wedding at this hotel, where the entire hotel (41 rooms) was the wedding party and guests. we were NOT disappointed. it was an amazing setting, and the staff was the best I've ever seen. They knew us by name from the start (with 86 people staying there, that's quite a feat) and were more than willing to get us anything we wanted (from board games to cappuccinos). we had absolutely no complaints and were sad when we had to go.

our only issue was money--we had to cut our trip short at that location due to cost, and the second place we ended up at (we extended our trip a few more days) was NOTHING in comparison.

cons: there were some flies on the beach and the food was pretty good (not amazing like I was expecting). breakfast was stellar but the rest of the meals couldn't compare.

Room Tip: any room is amazing. they all have a private pool and are so quiet and secluded it's almost like...
  • Stayed: October 2013, travelled as a couple
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Thank varadykb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 26 November 2013

Dear varadykb,
Thank you for sharing the comments about your recent trip to Viceroy Riviera Maya. Our property offer the perfect size for host an events such as a wedding, family and friends can really enjoy a great time surrounded by our unique location, beautiful villas, spa services and attentive staff ready to go every time the extra mile to make sure our guest are being pampered at all times. In this occasion we were very glad to be part of this special event and the entire team is very pleased to know that you have enjoyed our resort, facilities and culinary offer. We appreciate your feedback and hopefully you may come back in the first opportunity that you have.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 24 October 2013

My wife and I just returned from our honeymoon at the VIceroy Riviera Maya and we cannot wait to go back. In fact, we didn't want to leave.
From the moment we arrived, Alberto (our concierge) took care of everything for us. He was such a wonderful ambassador to the resort that it felt like we had known him for years and were returning to a place we had been many times before. But this was our first time there! He arranged for our dinner reservations, our excursions into Tulum and Coba and went above and beyond by setting up a dinner on the private pier one evening. We were not expecting that. Especially since we had asked Alberto if that was possible and he apologized that it was already reserved. Imagine our surprise when we showed up for dinner and were escorted out to the pier, where a single, beautifully set table was waiting just for us. There was even a bottle of our favorite champagne at the table. That was truly the highlight of the week. I don't think you have to say it, but dining at sunset over the caribbean is an unforgettable experience. On top of that we had the most amazing server that evening, Salvador. They had a stereo set up off to the side playing nice romantic music. It turned out that it was Salvadors' personal ipod. We complemented him on his music tastes. My wife also loved the lime soup that we had and asked if we could get the recipe. The next day, Salvador sought us out with a copy of the music on CD and a copy of the recipe from the chef. It is this level of attention to detail and going above and beyond that is TYPICAL at the Viceroy. Pepe and Francisco, the two super star beach attendants, were equally amazing. The two of them combined could power a small village with the amount of energy they have! Everyone goes out of their way to remember your name and your preferences from moment one.
David, at La Merea, is also wonderful. The food at either restaurant is fantastic. During our first meal they informed us that if we didnt see something on the menu that we liked, they would come up with something for us that we did like. All we had to do was ask. I'd say that's the motto of this place: just ask and they'll get it for you.
There is not one bad thing that I can say about this place. As we were leaving we said we would be back, to which Alberto replied, "This is now your home. You are family. Come back anytime and we will be waiting for you." Thank you everyone from the bottom of our hearts for a great honeymoon that we will never forget. While the property and the caribbean are perfect, it was without a doubt the staff that we loved the most.

Room Tip: We stayed in Villa 62. Right in the middle of the property, it's secluded enough that you can a...
  • Stayed: October 2013, travelled as a couple
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Thank preinme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 26 November 2013

Dear preinme,
We are grateful for your comments regarding your recent visit at Viceroy Riviera Maya. Our main goal is to offer our guest a wonderful experience, particularly if they are celebrating a special occasion like a Honeymoon. From the moment that you arrive at our resort, you can trust that we will make you feel not only at home but as a royalty, pending of every request and comment that can help us to enhance your stay. We are very happy that you have experienced a romantic dinner on the Pier, immaculate service at the beach area and for trying La Marea Restaurant, our fine dining and Coral Grill Restaurant, right by the beach.
The Viceroy Riviera Maya family hopes to welcome you back in the first opportunity that you may have.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

This is a lovely resort tucked away from the bustle and hustle of Playa Del Carmen. The villas are very private, and you are separate with your own space. The gardens and trees all around the property make you feel that you are in a well manicured jungle. restaurant and beach restaurant are set in lovely locations at the beachfront with the pool area.

The service was great, and they went the extra mile. One night we came home to our villa and i bed that had been covered with hundreds of red rose petals. A real plus was lying in our private pool and watching the monkeys swing overhead through the trees.

The food was excellent. The breakfasts were outstanding and the treetop restaurant was beautiful, and very romantic looking out over the pool area and the beach.

Do not be fooled by the long entrance way this seems to take you to nowhere. It really is a hideaway paradise.

  • Stayed: October 2013, travelled as a couple
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Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 26 November 2013

Dear Kevin C,
Thank you for sharing your comments regarding your recent stay at our romantic getaway. Our unique landscaping offers the privacy and romantic atmosphere that pleased so much our guest. Our access provides the seclusion that embraces our guest in our little paradise. Our Chef and her team are very proud to provide a culinary experience by taking you into a trip from our Chef Table to our acclaimed “Antojeria” Nights (street food) as well as delicious surprises in her menus.
We hope to host you again in the near future at our jungle refuge.
Best Regards,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 22 October 2013

Viceroy Riviera Maya was PERFECT. My boyfriend and I went to Mexico with the intention of staying on the beach in Playa Del Carmen, but when we got there everything was really packed and crazy (like Miami or Vegas). So we went to a local travel agent and through her found the Viceroy Riviera Maya, it was the highlight of our entire trip. Staff was overwhelmingly friendly and accommodating to every single detail imaginable. The room was absolutely amazing and the entire property was astounding. So relaxing to stay there, but is also close to PDC & Cancun if you want something more lively. Honestly, it was perfect. And I do not use that word sparingly.

  • Stayed: August 2013, travelled as a couple
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Thank hillvry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 26 November 2013

Dear hillvry,
I appreciate very much your feedback about our resort. Our privileged location only 15 min from Playa del Carmen and 45 min from Cancun airport, allow our guest to go to Playa del Carmen at any time. Is always a pleasure for us to hear that you had a great time at our resort, that you enjoyed our villas, the food and the particularly our service. It would be a pleasure to see you again in your next trip to Riviera Maya.
Regards,
Pedro Lara
General Manager
Viceroy Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range: £314 - £738 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Official Description (provided by the hotel):
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen

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