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“Very romantic and secluded in the heart Riviera Maya”

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Viceroy Riviera Maya
Ranked #13 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Fort Atkinson, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very romantic and secluded in the heart Riviera Maya”
5 of 5 bubbles Reviewed 6 March 2014

This was the most romantic and secluded resort we had ever been too. Each villa is very private with its own pool and outdoor shower. All in a tropical jungle setting. The staff was very accommodating and always willing to help or make sure we were enjoying our stay. The food and drinks are a little pricey but the service is well worth it. We had spa treatments in the privacy of our villa with massages and pedicures by the pool. So relaxing. We will definitely return next year.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 11 March 2014
Dear Kim C,
We appreciate that you have taken the time to share your comments regarding your recent stay at our jungle refuge. Is a perfect place for honeymooners, anniversary, celebrating a special occasion or just the perfect excuse to get away with your couple. We are glad to hear that you try "Wayak" Spa Services (meaning the dreamer), besides of the jungle cabin adjacent to the spa we can also provide services in the privacy of your villa.
Thanks for staying with us and we look forward to hosting you again.
Pedro Lara
General Manager
Viceroy Riviera Maya
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1,062 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (317)
Date | Rating
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English first
Las Vegas, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

Great boutique hotel. My private villa had it's own deck, pool and private entrance. I had complete privacy like my own little hut in the jungle. Service was great, pool awesome and the gym was good. I would come back.
A crocodile 6 ft' swam up on the beach which did freak me out a bit.

  • Stayed March 2014, travelled solo
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Helpful?
1 Thank LVSherpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 11 March 2014
Dear LVSherpa,
We do appreciate your positive review and thank you for choosing staying with us. Our Gym facilities offer an amazing view from the Caribbean while you are working out. As you well appointed, our Villas are made to enjoy them and relax at the most.
We are located in a natural area home of spider monkeys, squirrels, etc.
We look forward to host you again in the near future.
Pedro Lara
General Manager
Viceroy Riviera Maya
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Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

This property is over the top amazing. From the moment you drive in your jaw will be left hanging open. We were in a unit at the back of the property and thought we would be disappointed but what this place offers is incomparable. We have traveled all over the world and I really cannot say enough about what a special treasure this gettaway spot is.
Very quite- not for you if you want a lot of action. The one downside is that if you do not do the All inclusive option you are not near any other food options. The food is good here, but limited unfortunately.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Roxypants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 26 March 2014
Dear Roxypants,
We do appreciate your very positive review and thank you for it. It is wonderful that you chose Viceroy Riviera Maya for your vacation, we are so happy you enjoyed your stay with us. At Viceroy Riviera Maya you can be as busy or relaxed as you want to be in a very tranquil and beautiful setting. Besides of our Coral Grill Restaurant that offers breakfast, lunch and dinner, La Marea our fine dining available for dinner only, we have special theme nights during the week. We appreciate your comments and we are going to analyze different options to increase our current culinary offer. We look forward to your next visit.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
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new jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 March 2014

I went to viceroy to celebrate my 50th bday with my boyfriend... from our arrival natalia was so warm and friendly and showed us all over the property and even made sure we had all of our plans taken cared of.. she was amazing!!! I cant say enough about pepe an francisco .. they are both truly amazing and they will make sure your drinks are never empty... such hard workers they are the best!!!! I loved this place so much it was everything you could dream of and the villa jungle was perfect and private.. massages with the waterfall were so unreal and the staff who i want to thank cant do enough for u... i will be back there again.. Thank u viceroy for making my birthday so special.. XO

Room Tip: I liked the jungle villas very private.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sushibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 26 March 2014
Dear Sushibear,
The staff of Viceroy Riviera Maya is helpful and friendly, and when combined with the activities that are available on property it is difficult to beat. It certainly is something special to receive such compliments and we look very much forward for your visit to celebrate your 51st BDay! Thanks so much for your review.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC area
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

This was quite the resort! I stayed for 5 days with my daughter and we had an amazing time. Our villa (#27) was gorgeous. Secluded with our own small pool and even an outdoor shower. (Indoor one too) beautiful surrounding in the jungle. The beach beautiful with comfortable chaises, and cabanas. Pool so pretty.

A few glitches (not negatives, but glitches): cabanas were taken by 7:30 a.m. Plenty of chairs but if you didn't get to the beach very very early, no beautifully shaded cabanas available. Early risers I guess.

Only 2 restaurants and since the resort is rather isolated (a plus) it's easier to eat there. But it gets monotonous and choices are so limited. Also, the concierge was adamant no reservations at the restaurants but that's not the case. At La Marea (the more elegant of the the 2 restaurants) they do in fact take reservations. We found that out when we tried to have dinner there and were told an hour or more wait. There were empty tables so I asked and was told,they were reserved. So be aware and make your reservations for that restaurant.

Big big big plus: the service and the staff. They were amazing. Remembered your name, friendly, eager to provide the best service. Charming all the time. From the wait staff, to housekeeping, to the beach staff, Some of the most professional and outstanding service I've had. Cannot say enough about them all!

The gym is clean and air conditioned, the spa first rate. All in, a fantastic experience and vacation for both my 24 year old daughter and for myself!

  • Stayed February 2014, travelled with family
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Helpful?
Thank sbfmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 26 March 2014
Dear sbfmom,
“Absolute Fantastic”, we appreciate these kind words. We are very happy you and your daughter enjoyed your time at Viceroy Riviera Maya and that you found it to be a relaxing and peaceful location. This is one of the most noticeable things - that feeling of peace and tranquility and our friendly staff eager to assist you with anything. We are working in daily specials besides off menu to offer a variety in our daily menus. Thank you again for your very positive response.
Pedro Lara
General Manager
Viceroy Riviera Maya
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Setauket, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 March 2014

Just returned from Viceroy Playa Del Carmen where we went for our wedding anniversary and Valentine's Day. First time at this property although we have stayed at the sister hotel in Zihuateneo several times and loved that experience.

Playa Del Carmen is different physically from its West Coast counterpart, no hills or mountains and more of a jungle feel especially first thing in the morning with the bird calls and daily visits from the Squirrel Monkeys who have an entirely unique sound, a call and respond.

The hotel was wonderful. From the moment you set foot in the lobby and inhale the sage or incense you start to relax. One of our suitcases had been left behind in Newark and the staff, accommodating and eager to help all the time, made sure it was in our villa the very next day. We were given a brief tour of the grounds. The tour itself was well practiced and designed to introduce you to the staff and various facilities along the way.

Our Villa was just what we wanted, private with an outdoor shower, a spacious bathroom and a large bed and sitting area. We had one problem with the air conditioning that was fixed within 48 hours but we were always comfortable with the overhead fan.

The beach and restaurants provided most of the sustenance we needed for the next week. We went off property twice, once to Playa Del Carmen for dinner (highly recommend this) and one night to the Rosewood Resort for dinner at their Italian restaurant which was fantastic. The restaurants at the hotel were quite good and as always, the service staff was very attentive.

All in all, we had a wonderful stay and certainly recommend this hotel. Pepe, Francisco, Jose at the bar, Miguel at breakfast and the office staff, Natalia and the others were truly dedicated to making this stay top notch.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MatthewGlassman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 26 March 2014
Dear MatthewGlassman,
Thank you so much for your very positive and descriptive review. We appreciate you telling others how much you enjoyed your stay with us. Congratulations again on your Anniversary and we look forward to you visiting us again....perhaps for the next anniversary!
Warm regards,
Pedro Lara
General Manager
Viceroy Riviera Maya
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Taormina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 February 2014 via mobile

Our first but certainly not our last trip to The Viceroy.
A jungle paradise with roomy villas set in a jungle environment with plunge pool. Romantic outdoor shower with home made soaps, and huge comfy bed.
Jungle walkways lead to the beautiful azure sea and white sandy beach.
Pepe on the beach was a complete star pampering us all day long.
Excellent restaurant and beach bar and the best granola I have had anywhere.
Very sad to return to wet and windy UK

Stayed February 2014, travelled with friends
Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review, 26 March 2014
Dear Elizabeth H,
Thank you for your very positive review and for telling others about all the things you enjoyed at Viceroy Riviera Maya. We are very happy you had a great visit with us. Pepe and the entire team look forward for the opportunity to host you again in your next trip to Riviera Maya.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Riviera Maya

Property: Viceroy Riviera Maya
Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Official Description (provided by the hotel):
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen

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