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“Detoxing from the wonderful time”

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Viceroy Riviera Maya
Ranked #12 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 28 June 2014

We were originally scheduled for 4 nights but stayed 5 nights Did the all inclusive Worth it
The breakfast is fabulous Lunches are great Fresh ceviche if you like it Salads terrific

Dinner could be sketchy depending upon what you ordered Desserts were awful except for the ice cream Fortunately they have hired a new chef.

Pepe is the man at the beach and pool Service with a huge smile Everyone loves Pepe He is the shining star of the staff.

Manuel the manager is delightful Ask for his Mannie margarita

Downside We had a late flight and had to shower in the spa because we had to check out of our room.

The spa is not AIR CONDITIONED except for the spa rooms. Hotter than you know what The girls were sweet and put me in an Air conditioned spa room so I could put my make up on.

Manuel Please get AC in the SPA for dressing etc... It was awful I was drenched with sweat trying to get dressed.

The grounds were fabulous and spotless. The service personnel knew your name and were always helpful

Cannot wait to return Fun to visit with people or just be quite

  • Stayed: June 2014, travelled with friends
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1  Thank EKWhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear EKWHouston,
Thank you for sparing your valuable time to share your feedback on your recent stay at Viceroy Riviera Maya. I am pleased to note that our services and facilities were up to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to all the members of our team. Our staff is our greatest asset and we are grateful that you recognized them in your review.
It is always our earnest hope that every guest has an outstanding experience each time they stay with us. Your feedback boosts up our confidence and encourages us to deliver the best service and attention.
We look forward to see you back soon.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 24 June 2014

After 7 nights of roughing it south of Playa Del Carmen, we booked the Viceroy for our last night before heading back to the US. Our welcome to the hotel was 5 star, with our host offering a shady spot to rest, a fresh coconut drink and a tour of the property. Our villa was absolutely stunning with plenty of space, great lighting, a private pool, hammock, outdoor shower, marble bath, flip flops and robes for all three of us and custom hand made soap cut fresh just for us. The beach here is stunning and everyone who waited on us was interesting in pleasing our needs. The breakfast and lunch we had were pretty tasty, but the dinner could have passed for cafeteria food..all three of our dinners were extremely sub par and it took over 30 minutes for dessert and about 20 minutes for the bill with only three other tables seated in the restaurant.
I should note that the villas are in a jungle setting and a short walk to the beach. Also, note that a basic breakfast with juice, poached eggs and fruit for three cost $100US so be prepared for the extra $$.

  • Stayed: June 2014, travelled with family
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1  Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear Beth B,
Many thanks for your review regarding your recent stay, and for highlighting our great services and amenities that we offer at Viceroy Riviera maya.
We are absolutely delighted that you enjoyed your holiday in the Riviera Maya and that we were able to exceed your expectations.
We do appreciate all of your feedback as it does help us to identify areas for improvement to enhance the overall guest experience.
We look forward to welcoming you back soon!
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 24 June 2014

My husband and I visited the Viceroy Riviera Maya for an anniversary/birthday trip. I can't say enough great things about this beautiful resort. We stayed 5 days in the Royal Villa. The room was excellent and very private and clean. Also, the grounds surrounding the villas are beautiful. The only thing more beautiful, was the people who work here. Mannie and Pepe truly go out of their way to make sure you feel that it is your home away from home. The service can not be matched. The food was made fresh, and the presentation was excellent. I especially enjoyed the X'pa fruit salad for breakfast, and the fresh guacamole and fish tacos for lunch. I can't say enough wonderful things about this place. In regard to the negative reviews, yes there are a few Mosquitos, but use the bug spray at night. The water is beautiful, and perfectly fine for swimming- few rocks but nothing to keep you from going for a swim. Yes, it does have a jungle like setting. It is very private and beautiful. All I can say is that if you have the opportunity this resort will not disappoint.

  • Stayed: June 2014
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3  Thank rmchann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear rmchann,
Many thanks for your kind words on your recent stay with here at Viceroy Riviera Maya. We are all so pleased you find that the food, service and facilities exceeded your expectations. Viceroy Riviera Maya creates an atmosphere that is relaxing, quiet and comfortable for all to enjoy. Our staffs really do take great pride in what they do and as a result the delivery of quality service that you may only get at our jungle refuge. We look forward to your next visit with us.
Best regards,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 17 June 2014

This was our first stay at Viceroy and it was incredible. The service was outstanding -- the entire staff called us by name from the first day and were so eager to please us. Pepe and Francisco were always there on the beach or by the pool to make sure we were taken care of. The food was excellent, the spa was fabulous!! We are already planning our next trip to Viceroy.

  • Stayed: June 2014, travelled on business
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2  Thank DCFloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear DCFloyd,
Thank you for sharing your review about your recent stay. I am extremely happy that you were able to enjoy the natural warmth and hospitality of our team. Our aim is to always provide a variety of excellent food, beverages and a wonderful experience at Wayak Spa to all guests at our home while they are here with us. We look forward to having you back with us in the near future to experience another fabulous experience at our little paradise.
Kind Regards
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 14 June 2014

If you are looking for a smaller (I think max 92 guests) boutique hotel with excellent service at Playa del Carmen you can stop looking. Me and my wife went there for one week of vacation and to perform a Mayan Ceremony. I don´t know what else to say, other than everything was organized perfectly, the food was great, the service exceptional and extremely nice. They will do everything to make your stay memorable and as relaxing as it can get. The best about this place is the quietness - once you are in the "jungle" going to your apartment it feels like you are far far away from all the noise of big towns. The Spa is great, the beach awesome. Wifi coverage was excellent, too. I can recommend it to anyone who is looking for a quiet place with good people.

  • Stayed: May 2014, travelled as a couple
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3  Thank Herr_herden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear Herr_Herden,
Many thanks for taking the time to complete this review of your recent visit to Viceroy Riviera Maya! I believe you truly captured our resort and gave a thorough overview of our staff and the delivery of service. We are all delighted that you had such a fantastic time here with us and we look forward to welcoming you back very soon!
Cordially,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 11 June 2014

My fiance and I traveled to the Viceroy for a friend's wedding. We stayed Thursday through Sunday and had a fantastic time. Their service was great, our room was always clean and they refilled water carafes throughout the day. Our dinners were provided by the wedding party but when we ordered breakfast or lunch, we were always pleased! (We highly recommend the nachos and margaritas, they will knock you on your butt though so be careful!) Also, Pepe is a great asset to their team, he was very attentive to us while sitting by the pool and on the beach. We would definitely consider returning to Viceroy Riviera Maya.

  • Stayed: June 2014, travelled as a couple
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1  Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear Megan M,
Thank you for taking the time to post this review. It was an absolute pleasure having you stay with us at Viceroy Riviera Maya. Our staffs are one of our biggest assets as we try to deliver and maintain a service that is second to none. It is always rewarding to know that we lived up to every aspect of your expectation, from the food, service, down to the cleanliness of your room. We are truly delighted you had such a fantastic time here with us and look forward to welcoming you back very soon to experience once again our jungle refuge.
Warm regards,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 9 June 2014

kind staff that will go above and beyond to make sure your stay is a memorable one. The food is delicious and every bit as good as other 5 star resorts I have been to in Punta Mita and Western Mexico. The rooms are beautiful with excellent linens, toiletries, and an on-call staff that will see to your every need. The all-inclusive package was a great deal and we were pleased we opted to take the package. The value for the resort far exceeds other high-end resorts in the area and I would encourage anyone travelling to the area to look closely at the Viceroy.

I would go back to the Viceroy for pure relaxation and pampering.

Room Tip: The premium rooms add significant space in the bathroom and were very private and luxurious. Skip t...
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  • Stayed: June 2014, travelled as a couple
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1  Thank bradley200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 4 July 2014

Dear Bradley200,
Thank you for sharing this fantastic review and many thanks for highlighting those aspects of which we take great pride and that is our staff, excellent customer service and the experience of staying here at Viceroy Riviera Maya. We are all delighted that you had such a fantastic time here with us and we look forward to having you back for many more visits.
Best wishes
Pedro Lara
General Manager
Viceroy Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range: £329 - £1,013 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Official Description (provided by the hotel):
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen

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