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“excellent hotel”
5 of 5 bubbles Review of Los Itzaes Hotel

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Los Itzaes Hotel
Ranked #96 of 213 Hotels in Playa del Carmen
Certificate of Excellence
New York, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“excellent hotel”
Reviewed 21 August 2008

Los Itzaes is a great hotel! We have stayed at Los Itzaes on two vacations. Our latest stay was for 19 nights, and we loved it. The rooms are clean, and the hotel is lovely. There is a swimming pool on the roof where you can enjoy seeinig the sunset. The lobby is filled with plants and the chirping of birds. It felt like paradise. The hotel supplies beach towels. Los Itzaes also provides a free breakfast. We enjoyed the chilaquiles, hot cakes, and the fresh fruit plate. The hotel is located 2 short blocks from the beach. You can view the ocean from the roof and from some of the rooms. Each room has a small balcony. We will stay here on our next visit to Playa del Carmen.

  • Liked — proximity to the beach and 5th avenue
  • Disliked — n/a
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank funromanticgetaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

Traveller rating
    74
    43
    5
    1
    1
See reviews for
25
49
10
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
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English first
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2008

There are dozens of hotels to choose from in Playa Del Carmen but a lot of them are located on 5th avenue which is great if you want to be on top of the bars and restaurants but not so great if you want a bit of peace and quiet in your hotel room. Los Itzaes is on10th which runs parallel to 5th so it's close to all the action on 5th but far enough to get a decent nights sleep without interuption.
The staff were fantastic and couldn't do enough for us.
I made our reservation with the hotel directly and managed to get a deal that included all taxes, breakfast and free sun loungers on Mamitas beach. The receptionist will also give you fresh beach towels every day. I can’t wait to go back to this great little hotel.

Stayed March 2008
Helpful?
2 Thank mark1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 January 2008

Nice clean rooms, great staff, close to everything. We really enjoyed our stay and would go back to this hotel.

  • Liked — Location
  • Disliked — Slow internet
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank hud687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manistique, Michigan
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 July 2007

I loved this hotel! I went to Playa as part of a trip for my school's Spanish club. After spending a week in a crummy hotel in DF, this hotel was a welcomed relief! The bathrooms are amazing, everything is clean, the staff is fantastic, and it is right in the middle of everything. The rooftop pool was a very nice suprise as well. We were even able to get buses to pick us up at the hotel to take us to Chichen Itza and Tulum. Its a very short walk from the beach, and has a lot of nearby restraunts. Our room even had a nice balcony. Some friends of mine had a corner room and it too was fantastic. Don't pass up on this hotel!

  • Liked — Cleanliness, bathroom, rooftop pool
  • Disliked — Nothing! It was perfect for the price!
  • Stayed June 2003
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank eleona01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2007

When we arrrived on the bus from Cancun, my sister and I walked around Playa del Carmen looking for a place to stay that wasn't near noisy construction. Lunata Hotel (written up in our guidebooks) had no vacancies, so we asked the hotel owner if there were other hotels nearby she could recommend. She mentioned Los Itzaes. It looked very expensive when we walked in the lobby, but it turned out to be a manageable price. The price was well worth it. It's a small, elegant, clean, and low-key hotel. There were no obnoxious hotel guests to put up with. We stayed there for 4 nights and really enjoyed it. However, if you're looking for a hotel with a lot of extra amenities - like room service, this is not it. Plenty of restaurants nearby though.

Stayed March 2007
Helpful?
3 Thank jcg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 November 2006

Los Itzaes is just as nice as everyone in these reviews has said. I stayed there last night (November 26, 2006). The hotel is only a few years old, so it is still rather new and very well-maintained. The lobby with a skylight and hanging garden is delightful. And the rooms are clean, and spacious. The bathrooms are sufficiently large, with modern fixtures and a large glass-door shower. The room furniture is tasteful modern, and the king size bed was perfect - not too hard like so many in Mexico. The location is why the hotel is not as expensive as others this nice. It is on 10th avenue (between 6th street and 8th street), which is one block west of 5th avenue (go figure), which is where all of the restaurants, bars and shops are located. The beach is on the other side of 5th avenue, which makes it about two blocks away. Everything is very close and a safe short walk away. The hotel offers free parking in a secure lot directly across the street, and every guest receives a free breakfast of eggs with bacon, or pancakes, or cereal, as you wish. I usually stay in very nice business hotels and this hotel was fine for me. If you have trouble walking, ask for a first floor room because like almost all hotels in Playa del Carmen, there is no elevator. In summary, excellent new hotel in a good location for a terrific price.

  • Liked — Modern, clean, spacious rooms
  • Disliked — No elevator
  • Stayed November 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank mm6300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic City, New Jersey
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 April 2006

I wish that we had stayed here longer!! The hotel is very clean and lovely, with an overhead garden as you enter. The rooftop pool is beautiful. This is a smaller hotel with the most outstanding service- Cynthia Sanchez is a hard working, great hotel manager, and Viginia will make sure that you have everything that you need. We didn't stay very long here, because my fiancee and I wanted to go to an all-inclusive. So we only spent two nights here, then went to the Gala which was awful, so I wish that we had just stayed at LosItzaes!! The rooms are very clean and comfortable, and we loved the big shower. This place is worth every penny and more!!

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank primadonna11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Itzaes Hotel

Property: Los Itzaes Hotel
Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#66 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Mexico/Riviera Maya - Playa Del Carmen

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