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“the best deal in playa on a well located, reasonably priced hotel”
5 of 5 bubbles Review of Los Itzaes Hotel

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Los Itzaes Hotel
Ranked #89 of 213 Hotels in Playa del Carmen
Certificate of Excellence
bloomington, in
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“the best deal in playa on a well located, reasonably priced hotel”
5 of 5 bubbles Reviewed 19 January 2010

My wife and I first stumbled on Los Itzaes about seven years ago when we did a day trip to Playa from Cancun. Since an ice storm was coming in on the weekend, we extended our stay a week and moved to Los Itzaes from Cancun never again to return to Cancun. We stayed there on our trips to Playa for a couple of years and were always very happy with the cleanliness, spaciousness, location and price. We now have a place in Playa, but I just moved to Los Itzaes for three nights since my wife had three friends coming in for a long weekend of bridge. The hotel has lost none of its charm and thev've even added some tables on the rooftop, with a small pool and a view of the lights of Cozumel at night. Finally, the staff (family run, I think) is the same staff that has been there since we first went there and they are competent and friendly. Each room also has a small refrigerator, AC, and cable tv. Unless needs (wants?) a luxury hotel, it's hard to believe you would be disappointed with Los Itzaes.

  • Stayed January 2010, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diogeron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

Traveller rating
    74
    43
    5
    1
    1
See reviews for
25
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Knoxville, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 August 2009

I stayed at Los Itzaes Hotel on August 9-10, 2009.

As other reviewers have said, the hotel is centrally located and close to so many places you will want to be. It’s just a short stroll to the bus station, great restaurants, shops, and the beach. The hotel is also a participant in Mamitas Beach Club, which would permit access to the beach if you want to use it. My travel companion and I never did use this service but it’s nice to know it’s there.

I was impressed by this property from the start. The lobby is gorgeous! There are vines and plants hanging down from the top of the four floor atrium and it gives the impression of a cool oasis. They have everything from long pothos vines to small palm tress growing in there. It’s marvelous.

We arrived late in the day on the 9th and at the reception we were met by Jose who we found to be friendly, welcoming, and helpful. It was nice to see a smiling face after our long trip to arrive there.

Our room was beautiful! Soothing shades of green and cream. The floors were marble tiles (be careful not to slip) and the bathroom was entirely marble with a beautiful walk-in shower. The water pressure was strong and a hot shower was reviving after a long trip. There’s a little balcony too with French doors that overlooks a busy street. Despite the traffic, when these doors were closed we could hear no noise. The air conditioner was strong and state of the art. When the balcony doors were opened, the system shuts off so energy is not wasted. Clever! The beds were super-clean and very comfortable. I slept so well! The mattress was new and firm.

We really enjoyed the rooftop pool. It’s really takes you away. You can see the ocean from the roof and all of surrounding Playa del Carmen. The pool is chic and stylish and a nice place to retreat to at the end of the day or even for a quick swim before you head out.

On our last day we stored our luggage behind the desk and the staff was happy to do this for us. They were all smiles.

I would recommend this great hotel to anyone. It’s fresh, modern, and stylish and comes at a great bargain since it’s not on the beach. It was a terrific stay in all aspects.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lavishstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
1 review
4 of 5 bubbles Reviewed 12 July 2009

I loved this place-clean, well kept, roof top pool is a plus, but the beach is only two very short blocks. It is near everything. It's one block off Quinta Avd. The people are very friendly. I look forward to returning.

  • Stayed July 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdgalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 21 August 2008

Los Itzaes is a great hotel! We have stayed at Los Itzaes on two vacations. Our latest stay was for 19 nights, and we loved it. The rooms are clean, and the hotel is lovely. There is a swimming pool on the roof where you can enjoy seeinig the sunset. The lobby is filled with plants and the chirping of birds. It felt like paradise. The hotel supplies beach towels. Los Itzaes also provides a free breakfast. We enjoyed the chilaquiles, hot cakes, and the fresh fruit plate. The hotel is located 2 short blocks from the beach. You can view the ocean from the roof and from some of the rooms. Each room has a small balcony. We will stay here on our next visit to Playa del Carmen.

  • Liked — proximity to the beach and 5th avenue
  • Disliked — n/a
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank funromanticgetaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 April 2008

There are dozens of hotels to choose from in Playa Del Carmen but a lot of them are located on 5th avenue which is great if you want to be on top of the bars and restaurants but not so great if you want a bit of peace and quiet in your hotel room. Los Itzaes is on10th which runs parallel to 5th so it's close to all the action on 5th but far enough to get a decent nights sleep without interuption.
The staff were fantastic and couldn't do enough for us.
I made our reservation with the hotel directly and managed to get a deal that included all taxes, breakfast and free sun loungers on Mamitas beach. The receptionist will also give you fresh beach towels every day. I can’t wait to go back to this great little hotel.

Stayed March 2008
Helpful?
2 Thank mark1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 January 2008

Nice clean rooms, great staff, close to everything. We really enjoyed our stay and would go back to this hotel.

  • Liked — Location
  • Disliked — Slow internet
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank hud687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manistique, Michigan
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 14 July 2007

I loved this hotel! I went to Playa as part of a trip for my school's Spanish club. After spending a week in a crummy hotel in DF, this hotel was a welcomed relief! The bathrooms are amazing, everything is clean, the staff is fantastic, and it is right in the middle of everything. The rooftop pool was a very nice suprise as well. We were even able to get buses to pick us up at the hotel to take us to Chichen Itza and Tulum. Its a very short walk from the beach, and has a lot of nearby restraunts. Our room even had a nice balcony. Some friends of mine had a corner room and it too was fantastic. Don't pass up on this hotel!

  • Liked — Cleanliness, bathroom, rooftop pool
  • Disliked — Nothing! It was perfect for the price!
  • Stayed June 2003
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank eleona01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Itzaes Hotel

Property: Los Itzaes Hotel
Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#61 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Mexico/Riviera Maya - Playa Del Carmen

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