I have just got back from my second time in Mexico and second visit at Playa del Carmen. I stayed at The Palm for 5 days and had a great experience.
The hotel has a minimalistic/contemporary design. It is located at the heart of Playa and close to everything. On my arrival I was greeted by the friendly hostesses at Reception and was also given the opportunity to book a complimentary welcoming massage - which was amazing. Travel tips provided by Reception are also good. A voucher of 10% for the beach bar Sensi is also part of The Palm hospitality (would recommend going to Sensi in the evening, great live bands and good food)
The hotel and room is exactly as presented at the pictures. We were allocated a room at the back which gave us peace and quiet. Rooms are beautifully designed. As part of my job I travel a lot, staying at 4/5 star hotels and the rooms have nothing to envy from some of those. Only difference is that at the Palm you don't get to pay the pretentiously high premium price you get to pay at the others (and some times with no reflection of the price on the quality of the room).
The bottled water provided at the room every day was free of charge.
In terms of sleep quality overall was ok. It could have been better if our room wasn't lit because of a floor light at the bathroom - door was transparent and our room was lit as light was coming in - I guess minor detail for others but not for me as I enjoy sleeping in the dark!
There is a pool terrace which is magical at night; nice breeze, relaxed ambience/lighting, lounge music and good margaritas to kick off your evening. Bar staff was very cool and friendly - they have helped out to prepare a small birthday celebration for me :-).
Breakfast at the restaurant is good - you choose from the a la cart menue - and late timings until 11am are great taken that this is a party town and late mornings are scheduled for most days. Be alarmed though, even 5 mins after 11am and charge applies for breakfast. A bit of shame this lack of flexibility; one day we arrived at 11.10 and were told that we had to pay.
I feel there is some space for improvement around staff friendliness at the restaurant (although Eddie is a bright exception cheering our mornings every day), a smile is the simplest thing but does create a good atmosphere. Maybe it is a 'lost in translation' thing though.
A bit disappointed that my birthday wasn't noticed by the Reception staff, as seen at the previous reviewer's comment below. That would have been a nice touch! Maybe something to note for other guests in the future!
Overall, would highly recommend. Great for singleton groups as well as couples. Although if you are looking for a 'love nest' disconnected from the world this is probably not your choice as the hotel is very lively!
- Official Description (provided by the hotel):
- For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more less
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- Also Known As:
- The Palm At Playa Mexico/Riviera Maya - Playa Del Carmen