My husband and I just returned from a 4 night stay at the Blue Diamond, we checked in on Saturday, April 21st and checked out this morning, April 25th. I will start by saying that we are well aware that this is a "soft open" for this newly acquired resort and kept that in mind during our stay, which helped keep our expectations in check. When we arrived (around 5pm) we were greeted at our car service by a bellman that knew our names and seemed to be waiting for us. He got our bags and led us to the reception area. While checking in we were greeted with a cold hand wash towel and a cold yummy juice. We exchanged some money and got a better rate at the hotel then the airport exchange was offering, but not quite the rate we were getting in the U.S.. We were brought promptly to our room (#528) which was beautiful and spacious. A bottle of chilled sparkling wine and fresh fruit was on the coffee table. Our room was chilly and despite our efforts to turn off the air, it still seemed to pump cold air into the room event though the thermostat did read "off". It wasn't too bad so we didn't call anyone to fix it and I had read the reviews that there is a definite problem with the A/C so I just figured it wasn't fixed yet. The staff definitely aims to please although at times they fall short. I do believe some are just not trained properly and really do not know what five star service means. Breakfast was delicious and the offerings were abundant. Lunch was just ok and dinner downright bad. Some nights I couldn't even eat it. Last night was the nouvelle fusion night at the Ambar and I got a lobster mixed salad as an appetizer, but the lobster was raw- ick! I grew up in New England and have NEVER seen lobster eaten raw in my life. I didn't realize it until I had a bite because the lighting was so dim- luckily it was only a small bite. I also would not recommend any of the beef selections. The salmon was quite good but the shrimp was a huge fail- grossly overcooked each time we got it, whether in cerviche, kabobs at lunch or at dinner. The servers are totally lacking direction during the dinner service and the management seems to be adding to the chaos, pointing waiters here, there and everywhere to try and keep up. The waiters are hustling but are getting poor direction from the managers and although they are all trying to work as a team, it gets confusing who your waiter is or who to ask for what. Despite what other patrons say, tipping not only helps, but is extremely considerate when someone is serving you. We noticed that since we tipped at every meal and with drink service and car service, the staff was much more attentive to us. We even ordered after another couple who was sitting there before us for 10 minutes and our food came much quicker than theirs. The waiters know that tipping is a way to let them know you appreciate them working hard for you and certainly take notice. The beach and the spa are beautiful and the tiled steam room was the best I've seen. I had a four hand massage at the spa that was top notch, but not the best massage I've ever had. The small snorkeling trip that is included is worth it if you've never snorkeled before, which I hadn't, but I could see it being disappointing for someone expecting more. Overall we enjoyed our stay and had a positive experience but believe they still need to work out the kinks to be deemed a five star resort. With that said, the price is right now with deals on luxurylink and jetsetter, but would most likely be much more expensive when/if the food and service get better.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Mexico/Riviera Maya - Playa Del Carmen