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“Worth every penny”
Review of Casa Melissa

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Casa Melissa
Ranked #19 of 172 Playa del Carmen B&B and Inns
Certificate of Excellence
Evergreen, Colorado
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Worth every penny”
Reviewed 23 March 2014

Not too expensive and clean!! We booked an ocean view and got a partial view over-looking the park. WORTH EVERY PENNY!! 1/2 block from the airport bus (way cheaper than a taxi) and heading 2 blocks down Constitution ( in front of the hotel ), you will find the taco carts. They offer so many excellent choices and great prices. Whether you are traveling on a budget or not, these carts are worth it. The pool is so-so, but who cares with that great beach right there. There is a safe and fridge in the room. We prefer a soft bed, this was not, but still very comfortable! The staff was great! Wi-fi in the lobby. Good enough! The clubs were far enough away that they didn't keep you awake.

Room Tip: Partial ocean view is great! Ocean view is obstructed by palms.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank knotguilty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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192 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2014 via mobile

We enjoyed the location of this hotel. It was very clean.
We stayed here 10 nights. I only had hot water 5 of those nights. Usually when we came in after the maid had been in the air conditioning had been turned off. It was 90+ during the day.
Not all of the staff spoke English very good. It was our bad for not learning more Spanish before we left too. Our friends, also staying here, did not have blankets and we would go ask waiters at nearby restaurants how to ask for blankets to be put in the room. Out of three rooms, ours was the only one with a safe.
The pool in small but nice if you want exercise or have small kids.
It was a loud area to be in as it is right next to the town square and some of the beach clubs. It's two blocks from the ferry terminal to Cozumel which was great for us as we were diving there.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aktlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Columbia
Level 5 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 February 2014

Casa Melissa is a two story hotel tucked away from the main plaza in Playa del Carmen. It is half a block from the ADO bus station, maybe 1/2 a block from the beach and about 1 block from the ferry terminal going to Cozumel. It could not be better for location. The hotel features a nice tiled entrance with sofa's along one side to allow guests to use wifi the hotel provided. There is an elevator so no lugging heavy suitcases up the stairs. The rooms are roomy and bright with balconies, sliding doors, screens and the bathroom is spotless and modern. The bed is queen sized with a good mattress. There is ample storage for clothing, hangers provided. The staff is very friendly and helpful. Right in front of the hotel is a plaza where dancers as well as pole climbers perform in authentic Mayan costumes. There are fruit wagons where for only 20 pesos one can buy a glass full of tropical sliced food. The main street is just around the corner with probably a hundred or more restaurants, shops, stores, drugstores and other. There is entertainment, music and languages spoken from around the world. I liked this place very much and recommend this hotel for its location and the value for you money it provides.

Room Tip: The rooms on the 'plaza' side might be quieter as some times music from nearby beach restaur...
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Quillermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 February 2014

Just got back for 10 FANTASTIC days in Playa and Casa Melissa. Usually we do 5 days all- inclusive and 5 in a smaller hotel. This trip we did all 10 here. Great hotel, very clean and always smelled fresh in our ocean view room #254. Yes the beds were hard, but doable. The room was spacious. Our refrigerator worked wonderfully, it has a little freezer compartment that held a 2 1/2 gal zip loc bag full of ice. Our room had a safe, although friends in the lower lever did not. There is a coffee maker in the room, note you will only get 1 packet of coffee, they will charge you .70 for any others upon request, no more are left. We are picky coffee drinkers anyway, so we had brought our own coffee with a french press, which worked perfect warming the water thru the mr. coffee. Our A/c worked so good the 1st night was like a meat locker. The reviews about the TP is true they leave no extra, so I would get additional rolls from the cart or desk. The pool while we were there did lose sun at around 3:15, so if you want more sun, just move to the beach. The beach bar just north called WahWah was great, had great music and a fabulous Pig roast on Sundays. The bar just north of WahWah was cheaper and you could still hear the band.
Every one at the hotel was very friendly, Victor was the best!!
This hotel is right across the street from the local park, where cultural events /shows were always happening.
I highly recommend this hotel, for$$ it is well worth it. Nothing fancy, but new and clean, with a friendly staff.
Suggestions to the hotel: add the additional roll of TP so a quest doesn't run out, make sure to always leave clean wash clothes, 1 for EACH guest in the room, and the addition of a trash can in the room would be nice, the quart size can in the bathroom is WAY too small.

Room Tip: Ocean view was on the 2nd floor with a great view of the beach.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jnicerocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farmer City, Illinois
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 February 2014

My wife and I have been to the Riviera Maya area 7 times and we have always stayed at all-inclusive resorts. We wanted to try a non all-inclusive hotel this time so we could try out some of the hundreds of restaurants in Playa Del Carmen and hopefully save some money. I've been looking for 2 or 3 years for a downtown hotel that was close to the beach, clean, safe and affordable. While searching Trip Advisor and Expedia, I found Casa Melissa. It is hidden on a side street between the shops, so it isn't noticeable. It is beautiful inside and I highly recommend it. Of course, everyone has different tastes.

If you read the other reviews of Casa Melissa they all say basically the same thing and most are true. We stayed in room 354 and it is considered ocean front and faces east. Some rooms are ocean view and face either north or south. Our room was located in a newly built addition as everything looked nearly brand new. We had a huge palm tree blocking our view of the ocean, but we decided to live with it since we won't be in the room much anyway. I believe our room was the only one with a tree directly in front of it. You should also know that there is a grassy, weedy lot between the hotel and the beach that is definitely an eyesore. I was told by a local businessman that it is owned by a man who refuses to clean it up.

We had a coffee maker, but you supply your own water, filters and coffee. We had a small safe and a hair dryer that I wasn't expecting after reading other reviews. Maybe the older rooms don't have the safe and hair dryer, but our room did. It also had a refrigerator that looked brand new and kept our drinks ice cold and did not leak as someone else had experienced. There were 6 electrical outlets in the room, plus another one outside on the deck. Lighting was also very good in the room. We could sit on our deck and still get the WiFi signal which was very convenient. Sometimes we got WiFi in the room, but don't expect that.The hotel also has an elevator if you don't like using stairs. We also didn't notice any odors while in our room.

The hotel will supply you with nice beach towels if you give them a deposit. I believe we gave them $40US for two towels and we would exchange them for fresh ones every day at the front desk. We purchased our own drinking water at the OXXO store just up the street. Despite what one reviewer said, the hotel does not refill your water bottles with purified water. I asked and the receptionist said they did not do that. The maid left toilet paper when our roll got low despite what one traveler reported. Our sheets, blankets and bath towels were new and clean, although I did see a couple rust spots on one towel. The water pressure is weak and even stopped once for a little bit while my wife was showering. I suppose there was too much demand all at once, but it came right back on. We struggled to take a hot shower as did one other guest that I talked to. We finally figured out the problem. The knob is backwards from what we are used to, so If you come here, try turning the knob both directions and give it plenty of time for the hot water to get there. The shower was slow to drain, but we just lived with it. Our room was cleaned and the beds were made every day. The floors in the hotel were swept and mopped regularly. The staff was courteous and spoke English well enough to communicate with us.

The beach is only a few steps from the entrance of Casa Melissa and my wife and I went to Wah Wah beach club nearly every day. It is the closest beach club to Casa Melissa and the beach chairs are free, but they appreciate it if you purchase something to eat or drink. The other beach clubs charge to use their chairs. The Wah Wah beach club is the source of the loud music you hear while staying at Casa Melissa. They have live bands on a regular basis in the evenings from 7 until 10. It can be a bit loud on the deck, but with the door closed we could shut out most of the music.

I did not know what to expect before I arrived at Casa Melissa, but I was very impressed. It is every bit as nice as most of the hotels in the USA and I will probably go there again, although I've spotted some other hotels I might like to try too. I've tried to answer some of the questions that I had before going there. I hope this review helps someone, as I personally rely heavily on reviews.

Room Tip: Avoid room 354 because of the tree and stay on the third floor for the best view of the Caribbean.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank C0RNUC0PIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 January 2014

This is my second time in Casa Melissa hotel first time was last year for my honeymoon and we enjoy very much that's why we come back this year.
The hotel is nice simple on a very good location with nice view.
The rooms is big enough, the bathrooms also nice but smell very very bad.
The staff is friendly but last year was a girl there under the name Carla she was the best.
There is not wifi on the rooms that's a bit sad because you have to go to lobby all the time.
The pool is very small but you have the sea so it's not necessary to use it.
Generally we enjoy so much here in casa melissa hotel so if we come back in playa del carmen
this is for us the best option.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank panosaeolos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 4 Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 January 2014

We booked an "ocean view" studio room but were dissapointed that this was a side facing room overlooking the main walkway to the sea front and a noisy (in daytime) park. There is only a small (2 ft) balcony and you can see the sea if you walk out and look left. Apparently the rooms obverlooking the pool and beach (which is beyond fenced off wasteland) are "Ocean Facing". Buyer beware!
As described by others, the hotel is in a central location and as such is in a downtown setting which gives rise to security concerns. The rooms do not have a safe for passports, valuables etc and reception cannot help. The room doors have a basic simple key access and in the evening/overnight there appears to be only one person on reception and is often away from the desk showing people to rooms etc.
Our room was quite large and clean with the exception of the toilet that had a permenant third world toilet smell.
Air Conditioning was very effective. The only problem is that it is very noisy and the fan switches on and off overnight,
We had a coffee maker in the room with one sachet of coffee and one polystyrene mug. There are no hotel catering facilities but plenty of cafes offering breakfast nearby. Ther is a cafe next door that was always open at 07:00 until very late.

Room Tip: Get an ocean facing room. These overlook the sea and have a good sized balcony that you can relax in...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Melissa

Property: Casa Melissa
Address: Ave. Juarez, entre 1ra y 5ta Norte | Col. Centro, Playa del Carmen, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 172 B&Bs / Inns in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Casa Melissa 3*
Number of rooms: 32
Official Description (provided by the hotel):
Casa Melissa has a privilege location right in the hearth of the famous 5th avenue of Playa del Carmen in the Riviera Maya. Casa Melissa offer spectacular ocean views from every room, ideal for those seeking for intimate yet moderate lodging in Playa del Carmen, Mexico. Casa Melissa was fully renovated in 2011 and new building was added to extend hotel inventory to 32 rooms which are all connected to the main building. ... more   less 
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Also Known As:
Casa Melissa Mexico/Riviera Maya - Playa Del Carmen

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