Guests who claim this is an excellent resort and describe it as paradise must have done very little travelling! It's a shame about this hotel, they really do need to sort out their problems.
On arrival we found our room was damp and although eventually they agreed to move us, it took a fair amount of shall we say 'discussion' at reception, before they reluctantly and not very politely agreed to move us.
We were also disappointed with the cleanliness of the room (as were other guests we spoke to) apart from the bed being made, little else was done. A broken fingernaiI found on the dirty toiletries tray ( toiletries had been used by previuos guests) was still there when we left....tissues were not refilled..... the wash basin was covered in dirty runs on the outside....so i cleaned the bathroom daily, to be on the safe side.
The beach is disappointingly small, a huge portion taken up at the front for Privileged guests and the sea was at best cloudy but often full of weed..... so no chance of snorkelling. Both pools were used for activities so little room to swim and the music from the 'activity' pool boomed out relentlessly all day, every day....so take your own player n headphones if you want some respite.
Then there was the shaded sunbed grab! There simply are not enough sunbeds or umbrellas. Our first day was spent wandering up and down the beach for an hour and a half asking if sunbeds were free. We then had to drag them along the beach and pitch up under someone else's umbrella which wasn't ideal and they probably thought it was a real cheek! However by then we were beginning to get sunburnt ( my husband is very fair skinned) despite a good layer of sunscreen.
Even at 8 o'clock in the morning the sunbeds all have towels on them but only one or two people sitting there! As my husband gets up every day at 6am to get to work on time, it is ridiculous that we had to do that on holiday in order to get a sunbed with shade. There are plenty of empty ones in the cordoned off Privilege area....what a waste of the beach!
We took this up with customer service and their response was that they couldnt do anything about it saying they had put signs up asking people not to do it. We suggested that as they make the rules, they should enforce them but they said they didn't want to upset their guests. So this issue will not be resolved any time soon!! We offered to pay extra to use the Privilege sunbeds but they wouldn't allow that. Eventually after a lot of arguing they agreed to reserve two sunbeds and an umbrella for us every day ....a security guard kept them for us and we gave him a five dollar tip every day.
Now to be more positive ..... the gardens are beautiful and very well kept, a real credit to the gardeners, and we really enjoyed watching the wildlife in the grounds. We also found most of the staff helpful, polite and hard working. The girls cooking fish and steaks on the hotplates in the evening buffet restaurant were impressive and cheerful despite being so hot. Generally the food was good and there was so much choice you would have to be extremely picky not to find something to eat, but yes they need to think about warming the plates.
Mosquitos are a problem....especially at the Italian restaurant where I received some horrible bites which made my legs swell up....so take plenty of mozzie spray or better still buy some 'Off' from the shop as it works well.
We went to Chichen Itza....expensive trip and a very long day but amazing and well worth it. Coba was excellent too but the buffet lunch left many of us ill with sickness and diarrhoea for the duration of the holiday. We also shared a taxi with another couple and went to Tulum which was the highlight of our holiday....amazing place....beautiful beach and a lovely swim....(and a fraction of the price of the other trips!) so can definately recommend it.
If you get the opportunity to go to Coco Bongo's give it a go ...we had a fantastic night.
And finally...... there were too many very loud, drunk, greedy, wasteful Americans at this hotel. The rooms are jaded and not very clean. The beach was very disappointing, as was the sea, and generally it was a struggle to chill out and relax. Would we go back to The Ocean Maya ?....well i'm afraid the answer has to be no....nor would we recommend it.
- Official Description (provided by the hotel):
- All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more less
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- Also Known As:
- Ocean Maya Royale Hotel Playa Del Carmen
- Ocean Maya Hotel
- Ocean Maya Playa Del Carmen
- Hacienda Maya
- Ocean Maya Royale Mexico/Riviera Maya - Playa Del Carmen