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“The most amazing experience in an all inclusive resort ever!” 5 of 5 bubbles
Review of Ocean Maya Royale

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Ocean Maya Royale
Ranked #48 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Cayey, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“The most amazing experience in an all inclusive resort ever!”
5 of 5 bubbles Reviewed 19 November 2013

The word to describe my last week vacations at the Ocean Maya Royale resort is awesome. Best all inclusive resort ever! Lots of beautiful places to hang out, super amazing pools and beaches, and the most exclusive individual service. Staff at the hotel are very pleasant, always take care and seek for you to enjoy and have fun. A lot of different activities, trivia, archery, beach volley, aqua activities. Highly recommended, a lot of love. Special thanks to the entertainment staff, Giovanni and Anny Martell who were always cheerful and happy. Also thanks to Ignacio (Nacho) Hernandez Nunez, Octavio, Ever, Angel at the pool bar and to Antonio.

Saludos calurosos desde Puerto Rico a todos los muchachos del comite del hotel Giovanni and Anny Martell, Ignacio (Nacho) Hernandez Nunez, Octavio, Ever, Angel La maquina de hacer tragos y Antonio. Siempre estuvieron al pendiente de nosotros. Ya los extranamos aca! Se paso de maravilla. Espero volver muy pronto. Hasta luego!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank CarlosCamacho2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, 26 November 2013
Dear Guest,

Thank you so much for posting a review on Tripadvisor. I am really happy to read that you had such an amazing time here with us, specially with the entertainment and bar staff, I will pass the comments to them, they will be very pleased to know that you had a great time.

Muchas gracias desde Mexico Lindo!!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,147 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,525)
Date | Rating
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English first
Victoria Capital Regional District, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

We go to Mexico twice a year and each time a different resort. This place was perfect. We are beach people. Nice beach and lots of chairs . Tip the beach girl and the drinks keep coming. Food was the best of all the resorts we go to . Lots of Europeans and met alot of nice people . This is a nice small resort and we had a great time. Two really great staff members were Jemma and Tilla . Thanks to them for the great service and friendly smiles.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank vicdaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, 26 November 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. I am so happy to read that you found the resort such a great and enjoyable stay. We thank you for choosing us to spend your holidays among other Hotels.

We hope to see you back soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
arlington, texas
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

We stayed here with another couple for 4 nights Oct 2013. We were very happy overall. The staff was wonderful and went overboard to please you. We had upgraded to Privilege for the extra perks, better alcohol, roped area on beach, wifi mainly even on the beach.
The resort being all adult was a plus. Even tho this may only be rated a 3 1/2 star I would rate it over 4. I have been to 18 resorts and it is definitely a great resort. The food is very good however they only have 3 ala carte restaurants but we took a taxi into Playa Del Carmen for $20 and ate lobster which was delicious and fun. The buffet was very good too, better than most at night. We ate at the Italian by beach and the Asian and both were wonderful. We never made it to the Mexican.
Loved the privilege perks like I said with a section roped on beach with beds and padded loungers and palapas. There is a huge wall in front of water but you can just walk to either side and have the perfect water, no rocks! The pool bar was alot of fun and bartenders were SO friendly. We are huge tippers too and they so appreciate everything!
Our room was perfect however the Privilege building is by the lotby with no view. If you want to chg to oceanview you have to pay even more. Not sure Privilege is for everyone. If you don't want Privilege the beach area is great anyway with plenty chairs and palapas and shade and a few beds too.
We have already booked another trip in april 2014 with 2 other couples. This time we did book privilege but might ask for a building closer to the pool. That might be more convenient and the rooms might be a tad smaller but OK.
Any questions let me know!

Room Tip: Privilege building is beside lobby no view.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank GLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, 26 November 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. I am ver pleased to read that you had such a great time with us. I would like to thank you for choosing the Privilege Package and I am pleased to read that you covered all you expectations.

Please do not hesitate to contact me before your next visit in order to give you the best service

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

This was our first trip to an all inclusive resort so we do not have much to compare it to. However, we did want to take the opportunity to point out a few things. The resort is absolutely beautiful with incredible landscaping and lots of color. The rooms are in separate villas and very few have ocean views. In fact, we would suggest that you not spend the extra money to upgrade to a Deluxe Ocean View room because you mostly likely will get a room that you have to go out on the patio to actually see the view. The beds are hard and the pillows are lumpy. The beach was good but not the turquoise water like in Tulum and Akumal. The staff were great; very hardworking and friendly. It is true that you have to place your towels on the cabanas and chairs early in the morning in order to secure the spot you want. We were disappointed in the entertainment but we did enjoy the Saxophone player. They do serve non alcoholic drinks. We booked through Apple Vacations and our local representative, Mario, was wonderful. He was accessible in the afternoons and was helpful during our stay. We were disappointed in the transportation to and from the resort which was a part of the Apple package. Upon arrival we had to wait about 30 minutes for a van to take us to the hotel and then Apple insisted that we arrive at the airport upon departure about 3 hours before our plane departed.

Room Tip: Room 1201 does have a good view of the ocean.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Rhonda1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, 26 November 2013
Dear guest,

Thank you for posting a review on Tripadvisor. I would also like to thank you for choosing us to be your first experience at an all inclusive Hotel and I am very happy to read that it has been a great experience.

We hope to see you soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 November 2013 via mobile

Have just returned from another 2 week stay at ocean maya and I cant express enough how amazing the resort is!, the reception staff are always extremely helpful and welcoming and go out of there way to help with any request especially javier, the food in the italian is my favourite and i cant reccomend enough, but for service Alfredo in the buffet always puts a smile on my face and brightens meal times... the grounds of the hotel are always kept immaculate and you constantly see the staff working hard come rain or shine!!...and finally the entertainment staff at the hotel are some of the best iv seen, the shows performed by them in the evening are fantastic! My favourite being the broadway show and the jersey boys number!! Miquel should be very proud of his team, but a special mention to anny, poncho and giovanni who every day kept me entertained with activities and friendly chats and smiling faces! and feeling like a part of the ocean maya family!!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank peanut2383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review, 26 November 2013
Dear Guest,

Thank you for posting a review on Tripadvisor. I would also like to thank you for choosing us for a second visit again this year. I am so pleased to read that we covered again all your expectations. Thank you for all the complements made to the food and in special to the entertaiment team.

We hope to see you back soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Washington, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

We had a wonderful time at Ocean Maya Royale. The standard room we had was clean, roomy and comfortable. The food was excellent, the drinks awesome. The staff was friendly and helpful. A tip for the Europeans, small monetary tips to the staff go a long way! The beach areas were large, more lounge chairs and umbrellas would have been helpful only because people reserved them with a towel but never were in them, there are signs saying not to but most ignored that. There are 2 pools, one which has activities and one that does not, so something for everyone. I did not like the raccoon like animals all over, but they were there first and even though there are signs saying "do not feed", guests did anyways. I would say about 75% of the guests there were European, so all the comments from them regarding the loud, obnoxious Americans and Canadians, just ignore. I would definitely recommend this hotel to anyone looking for a small all inclusive resort.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank booker47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredonia Wi USA
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

We were travel agencies spies of sorts, and will give a stellar review to them!
We arrived 5 hrs early - guest desk gave us wrist bands and towel cards - said go have fun - eat, drink, swim etc VERY friendly staff throughout resort!! I had no issue tipping $1.00 often as staff was worth it, and remembered it by returning even better services!
Food was good to great - something a little different every meal at main buffet, and wide selections at every restaurant, from cooked to order to buffet selections. Sure, the occasional piece of tough meat on buffet, but that is usually the case at any buffet ! Simply dont eat it and grab another. ONLY issue with any of them is that every one of them does close for a time between meals.
Room was available 20 min. late but was no issue as we sat poolside and walking beautiful grounds taking in the entire resort. Room was cleaned well daily. My wife who is a bit of a cleanahaulic, would make the bed in the morning only to find it re-made in the afternoon in a slightly different style each day :-) We had no issues with bugs or bad smells inside, though on occasion, if the wind was wrong, we would smell the nearby jungle [ and maybe a bit of the on site sewerage system??...lol] Winds shifted often enough to not make it an issue.
As expected, the pool with the swim up bar was the younger crowd for the most part, larger pool nearby was the older crowd. We spent a lot of our time between the two at nice tables / chairs with umbrella's.
Dress code is not "enforced" at pool side restaurant, but being dry, wearing shoes of some sort and having sleeves is appreciated. They did grill burgers outside for those who wanted to eat in their swim suits and were conscious of basic courtesy. This is an "adult only" resort where you wouldnt expect a wet chair at lunch in my opinion.
I am not a drinker at home, at all, but found the cocktails to be well balanced with alcohol - if you want more, just ask...or tip well and they will start pouring you very strong drinks..lol
Wildlife abounds - PLEASE do not feed them [ per signs everywhere] ! It only encourages them to beg for more! Nothing like watching some dingdong feed the coate's then start to have a fit because it bit them trying to get a pc of bread they were teasing them with!! These ARE wild animals, not anyone's pets! When I first walked out onto my porch a whole herd of them came running to me, expecting food as the guests before us [ and next to us ] obviously had, and were.
I find it hilarious that so many from the UK complain about "loud and obnoxious" Americans and Canadians, but then dont mention a word about the huge, cellulite riddled, man-thong wearing, wrinkly old banana boob exposing individuals from their homeland....There are MANY forms of pollution out there.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank troy82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Maya Royale

Property: Ocean Maya Royale
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Official Description (provided by the hotel):
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Mexico/Riviera Maya - Playa Del Carmen

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