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Occidental at Xcaret Destination
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Reviews (14,262)
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6,478
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635
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8,259 - 8,264 of 14,262 reviews
Reviewed 7 May 2012

We had a fantastic vacation at the Occidental. We have been to Mexico five times and this was one of the best. We were meeting friends that got there before us so we were kinda anxious to see them. As soon as we arrived Jose the hotel manager met us at the entrance, took us into his office and checked us in. He walked us to our room, which was great because knowing us we would have gotten lost. The place was huge. Inside we had a bottle of Tequila and Rum. The rooms were very clean and nice. We asked for a room near the beach and thats what we got. The resort itself was beautiful, I liked all the nature and the tropical feel. Our concierge Franciso was the best, we wanted to go to the Steak house but it was booked for the week by the time we tried to book it, but he got us in. He was so acommodating We had been to Xcaret before but wanted to go back. It was so much better than the first time. It had a beautiful beach, alot more animal attractions and it was very clean. I'd recommend this place to anyone who wants a true tropical experience.

  • Stayed: April 2012, travelled with friends
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5  Thank Charlene57_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2012

We came to this hotel for a wedding,otherwise we would have stayed at a smaller hotel that was not all inclusive and that had a REAL beach. After walking the grounds and trying to avoid the never ending Spring Break style partying at the pool we found an area that was adults only where we ALMOST felt like we were on a real beach. The water is beautiful and you can actually hear crashing waves (except after 1pm, they start playing bad music by the lagoon which unfortunately you can hear by the water).
The staff here was good and the accommodations were nice. The ruins near the water are really beautiful and great for a photo-op. Avoid the salespeople at the entrance of your building if you can. We got sucked into a hard sell for a lot of cheesy excursions and afterwards got guilt tripped for deciding to do our own trip to Tulum (highly recommended).
If you find yourself in a similar situation and must stay here let me share some hints with you. For breakfast: the only option is a buffet with a lot over-greased food. I would stick to the fresh fruit and eggs. Lunch: avoid the area above the pool bar and go to the restaurant near the lagoon. There are better options including fish, veggies, and some mexican flavors... which most people avoided while bee lining to the burgers and fries. For Dinner: I would suggest leaving the hotel and taking a cab to Playa Del Carmen. There are some very good restaurants including Yaxche where we FINALLY had a good cocktail and great ceviche. If you have children the lagoon is a good option and the adult only salt water pool is great to relax and enjoy the view of the gorgeous water. There is a waitress that comes by once in a while to get drink orders otherwise you can walk to the restaurant nearby.

If enjoying a relaxing beach along with quality food and cocktails is something you expect on vacation I would not recommend staying here. To be fair this place is not my style but I could see how certain people would enjoy it... however I will never come back.

Room Tip: Request a room far from the pool with the DJ.
  • Stayed: May 2012, travelled with friends
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5  Thank MAB811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Ms. MAB811,

Thank you for sharing your feedback, we appreciate it. Our hotel is a 52-acre property and we offer different options for all types of guests. Our pools, some of which you mentioned, include the entertainment pool where our entertainment team organizes most of the activities, the adult-only quiet pool where no music is played for people who simply want to relax, a serene salt water pool and Jacuzzi surrounded by a bar with swings and hammocks. We also have a man-made beach with a beach bar and activities during the afternoon. We are really glad to hear that you were able to enjoy the salt water pool.

I’m sorry that you had some negative experiences with our culinary offerings. We offer a variety of options. Families, particularly children, often enjoy the buffets and pool bar lunches. I’m happy that you enjoyed the restaurant near the lagoon, which is sometimes preferred by couples. Our bars also have delicious cocktail choices such as frozen margaritas, flavored martinis, Daiquiris, Piñas Coladas, as well as many of our own specialty drinks.

Regarding the salespeople, they are representatives from the Vacation Club whose job is to invite guests to be part of First Club which is our membership program. Guests who attend their presentation receive discounts on certain activities. However, it is not required.

We would like to thank you for staying with us and for sharing your experience at Grand Occidental Xcaret. I apologize for following so short of you expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2012

We just stayed at this resort from Sunday the 29/04 for a week after spending a week in New York. Having read mixed reviews before our trip all I can say now is people stop moaning about little things and enjoy your holiday.:-) This place is great and if you don`t like noise just chose a different pool as there are plenty around. Some people mentioned the size of this place and long walks...well i thought the distances between place were comfortable and you can always use one of the shuttles that are constantly running. Plenty of food and a big variety too. Do your bookings for the restaurants on the first day as the seem to be busy. The steak house (sonora grill) was great. So was the Italian. The staff is very nice and helpful. Our room was petty big and spacious and the beds were comfy. Our room was in building 22 which was pretty good as it was close to the beach and lobby. The surroundings of the hotel are beautiful. Feels like being in a jungle. Make sure you negotiate with the guys that book the trips for you in the lobby....we managed to get the Dolphin Royal Swim Adventure for $109 per head as opposed to $139. It was well worth it if you have never done it before. The trip to Chichen Itza was very nice too! If you need small change for tips ask the bellboys or the guys at the bar. They always got plenty of Dollar notes. At the bars there was plenty of alcohol to chose from including the better brands which I was surprised about as you normally only get cheap or local stuff on all inclusive stays. We`ll definitely be back next year. Have fun!

  • Stayed: May 2012, travelled as a couple
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7  Thank Aiko P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2012

My partner and I have not long returned from one of our favourite holidays yet. This was our first trip to Mexico and it certainly will not be our last. Travelling from the UK it is a long flight - some 10 hrs 30 minute flight over (but only 9 hrs 15 coming home!). Going through customs wasn't too much of a wait and we met our transfer "Hola Tours" at the airport no problem and were on our way to the hotel within about an hour of landing. Transfer from Cancun airport to the hotel is approximately 50 minutes.

First impressions of the hotel on arrival ... amazing .. what a lobby area. You were greeted with a refreshing soft drink and your bags are taken from you straight away. Check in was fairly quick, although initially our room wasn't ready, they asked us to give them 30 minutes, we went to the lobby bar for a drink and 30 minutes later we were on our way to our room. We were in block 19, room 222. Our room was large and spacious and for some reason we had a bowl of fruit and a bottle of wine waiting for us and then a knock on the door and housekeeping were outside handing us bathrobes and slippers! I am not sure if this was meant for us, or whether it was a gesture as they had kept us waiting, not sure, but it was much appreciated. Our room was looked after by housekeeping to a very high standard, linen changed most days, lovely towel art left on the beds with flower displays and our refrigerator was always re-stocked with water. Our room was overlooking the "fun pool" and have to say at no time during our stay were we disturbed by the music or people using the pool, other than hearing them having a good time. It was quite amusing seeing them leave the pool area at 7.00 p.m. when it closed, as some had to be carried out (with security checking they were safe), but did it bother us, no.

The Concierge on our block during our stay were Alfonso and Eric. They tried to get us to go to view the Royal Club or Vacation Suites (which is like time share - but you are not allowed to say that for some reason!) We just said no, it wasn't for us and they didn't bother us about it again. If you wanted to book any of the a la carte restaurants you just go and see your Concierge and book before 4.30 and they will do the booking for you.

Our stay coincided with the UK Easter holiday and the US Spring break, so the first few days at the resort were extremely busy. Sunbeds were very scarce and we got up early to save ours for a few days, but towards the end of our second week it became much quieter. However this would not have been so much of a problem if people hadn't been greedy and just saving beds and not using them for hours on end, or even at all, just collecting their towels and moving off somewhere else. I saw one family group saving sunbeds next to me on the beach by laying towels across the beds (one towel for three sunbeds) and then overhearing them saying that they had done the same by one of the pool areas so they could come between the two areas!!

There were several different areas that you could eat from. In the morning we tended to make our way to the beach and eat in the beach restaurant. I don't understand how some people can complain about the food at the resort, there is something for everybody. Breakfast can be omelette's and eggs cooked to order, bacon, sausage, grilled tomato, mushrooms, hash browns, cereals and yoghurts, pancakes and waffles or simply fruit. The selection of fruit juices for breakfast were amazing. Lunch was also available at the Beach Restaurant but of a evening it turns into the a la carte fish restaurant. We ate at the fish restaurant twice and have to say it was very good, our favourite in fact. You could not fault the setting, food or service. The other a la carte restaurants were the Mexican, Steak House, Oriental and Mediterranean, with late night options of pizza or fajita's at Paco Taco's. We didn't find the service slow, but then we did tend to not eat until about 9.00 o'clock when I guess it is a little quieter. The buffet for the evening was also good, some "themed" evenings, but you would always find something to enjoy. The little desserts were excellent.

The evening shows were ok, to be honest, some nights they were not special but then other nights were very good - do go to the "Fire & Water" show. There is also a disco which is open from 10.30 p.m. until 3.00 p.m. Early evening in the lobby bar a couple of times a week they do a tequila night, vodka night and martini night where they have a table just filled with all different types of brands of drinks selected for the theme.

We took the opportunity of doing the Coba Mayan Village trip as you are still able to climb Coba, although I believe that is to change within the next few months. It was a very long day, but interesting and we also visited a Mayan Village and swam in a Cenote pool. This cost us £73.00 each. The other trip we did was visit the Xcaret Park next door which cost £53.00 per person. This was a very interesting day with so much to see, lots of wildlife, mayan ruins, swimming in the underground caves and being next door we were able to leave late afternoon, have late lunch, get changed and return to the park for the evening show which stared at 7.00 p.m. It was a spectacular show and very enjoyable. We also took a taxi into Playa del Carmen to visit the shops on 5th Avenue. A taxi ride should cost you approximately 115 - 120 pesos each way. Playa del Carmen has a lovely beach and beachside restaurants and of course the usual tourist t'shirt shops.

One last thing to say about the hotel and that is the lovely unique grounds, it was like living on the outskirts of a mini jungle, the wildlife, flowers and fauna were fabulous, we never tired of the iguana's that just popped up or the deer one afternoon when we were by the pool and not forgetting the blue crab by the lobby entrance.

We had a brilliant time and we certainly be going back.

  • Stayed: April 2012, travelled as a couple
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8  Thank kazma18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012

We totally enjoyed our week at Xcaret. The royal club was a quiet and intimate place. We really enjoyed the pools. The restaurant was excellent. The ladies at the concierge desk were very helpful and pleasant. It is a very beautiful place. We have no complaints

Room Tip: Staying in the "Royal Club" section is the best!
  • Stayed: April 2012, travelled as a couple
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2  Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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