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“Wonderful Stay”

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Hotel Riviera del Sol
Ranked #73 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Dublin, Ireland
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Stay”
Reviewed 4 May 2014

Gabriella greeted us with a warm reception, personally showing us to our beautiful room on the first floor. The room was spacious, clean and wonderfully air-conditioned, a welcome relief from the heat outside. Complementary water was provided daily and an inexpensive mini bar was a convenient touch.

Our balcony view looked out onto the pool which was well looked after and a refreshingly quiet spot away from the crowds at the beach. In the evening the hotel was decorated with numerous candles around the pool and looked really attractive.

The staff at the hotel couldnt have been friendlier and provided excellent service. The buffet breakfast that was included was substantial with fresh fruit, eggs, beans and pastries and was available from 7am to 11am which meant that we were accommodated both for our early starts and lie-ins.

The hotel provided pool/beach towels, together with vouchers for Mamita's beach club for free use of their sun-loungers and umbrellas which provided an alternative option to the pool at no extra cost.The hotel bar served reasonably priced drinks which were good value too.

At no fault of the hotel, the surrounding bars started playing loud music between 5pm-8pm which we could hear in our room and occasionally the surrounding traffic was slightly disturbing during the night, but to be honest I think that is the nature of staying in Playa del Carmen and would probably be noticed no matter where we had stayed.

There was nothing that I could suggest to make our stay better and the 6 nights we spent here were very relaxing.

Room Tip: Ground floor rooms open out straight beside the pool so for a bit more pricavy ask for a higher floo...
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Rebecca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Belize
Level 5 Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 April 2014

I have to start by saying that the complementary breakfast exceeded my expectations! It was simple but very delicious. I wish I had more time to try the brasserie. The rooms were nice and simple. The bathrooms could use an upgrade. There was almost zero water pressure and basically stood under the dripping shower head. The bed was a bit FIRM. Other than that I loved the spot. Great location. Near the beach and affiliated with Mamitas Beach Club. Also just across the street from Almirante Pech, one of my favorite restaurant/bar/lounge. I would certainly return.

Room Tip: Try a rooftop terrace
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank scro830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2014

After a week in Cancun we really enjoyed staying at Hotel Riviera del Sol for two nights. The hotel is charming and well maintained. Our room was clean and comfortable. Breakfast was quite good considering it is free. The location is great, only a couple blocks to the beach and a five minute walk to the hub of Playa.

Would definitely recommned this hotel.

Stayed March 2014, travelled as a couple
Review collected in partnership with this hotel

Helpful?
1 Thank dblang1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Ne
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 April 2014

We just returned from Playa Del Carmen, stayed at Riviera del Sol. Usually we stay on the beach, so were a little hesitant to try this out, but we were pleased overall. Beautiful hotel, lush grounds, the rooms were exactly as pictured on the web site, very clean, pleasant staff. A huge bonus was the daily breakfast buffet, it was exceptionally good, many choices, and different offerings every morning. Loved the fresh fruit and juices! They will give you passes for Mamitas, its about a block away, not far to walk at all. You have to leave your room key at the front desk when you leave the hotel which seemed a little strange at first, but actually it was kind of nice one you got used to it, a form of security, plus not having to keep track of it all the time. We didn't use the pool, but its a nice option to have. A couple of the nights there was loud music coming from the bars nearby, but it really was never a huge issue for us, although if you are wanting peace and quiet this probably wouldn't be a good choice for you. Overall we would probably consider staying here again, we got a good price with early booking this year.

Room Tip: Upper level rooms are more private, first floor opens directly into the pool area
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beaverlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver bc
Level 6 Contributor
113 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 3 April 2014

So many positives: great location (one block to beach,1/2 block to 5th Ave, 20 min to bus/train station); excellent staff (friendly, efficient, informative); lovely breakfast in the morning; crazy comfortable for a hotel stay.

Only one negative for us: late evening noise. When we had the balcony doors open, it was lovely until nightfall when the thumping of the music from the restuarants across the street made itself felt. Closing the doors mitigated the noise but then the aircon came on. When we google earth Riveria, we saw the block across the street was green (map was date stamped a year ago). We asked Gabriella (front desk) about it. Apparently, the building is new...

Noted that some reviewers felt the breakfast set up was noisy and some of the rooms were not as private. We were on the third floor so less traffic but all balcony face in to the courtyard (pool area) and yes, open to breakfast set/restaurant noise. We're morning folks so if didn't faze us as much. However, the way the hotel is set up, the rooms are also open to the new business across the street and therefore to the late evening noise.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deedee8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2014 via mobile

We stayed at Riviera del Sol with our 4 month old baby and could not have been happier. The hotel is only a short walk from the beach, is on the nicest stretch of 5th Avenue and the hotel staff could not have been more helpful. I'd definitely go again!

Stayed March 2014
Helpful?
1 Thank Justine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivieradelasol, Gerente at Hotel Riviera del Sol, responded to this review, 27 March 2014
Thanks for your feedback!
hope you visit us soon!

Greetings!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 March 2014

We stayed here for a week over new year’s eve, and overall it is a nice place. It did have a few issues though, which I will outline below

The service – OK, friendly, but not overly helpful. We asked for help a couple of times to book a boat trip and call a taxi to the bus station (with our luggage, in the rain), and both times we pretty much had to sort it out ourselves. We had experienced amazing helpful service throughout Mexico in the lead up to our stay in PDC, so the service at Riviera Del Sol, while not terrible, stood out in comparison.

The room - We loved our room! Spacious, clean and comfortable. We had just spent the previous 2 weeks ‘roughing it’ in cheap accommodation around Mexico, so walking into our room with clean white sheets and giant king sized bed was extra nice.

Breakfast – We actually really enjoyed the breakfast. There were 3 or so hot dishes provided each day, as well as cereal, yoghurt, toast, fruit, coffee and juice. What more could you want? The breakfast was tasty, filling and set us up for the day.

The location – Here’s the thing. It was SO noisy. Our room overlooked the bars across the road, so maybe other rooms are quieter, but from about 9pm until about 3am our room was like a night club thanks to the loudspeakers pumping out music across the road. I had to sleep with earplugs in and a pillow over my head, and I could still clearly hear the music. We’re fairly young, and enjoy a good party, but at the end of the day it’s nice to have a quiet place to retreat to. We ended up pretty exhausted by the end of the week due to poor sleep every night. It was a real shame, but I’m not sure what can be done about it, given the nature of Playa itself.

All in all, despite this being a really lovely little hotel, I probably wouldn’t stay here again due to the noise at night.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank LC81_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riviera del Sol

Property: Hotel Riviera del Sol
Address: 1a. Av. Norte y Calle 30 Nte. | Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #73 of 209 Hotels in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Riviera del Sol 3*
Number of rooms: 23
Official Description (provided by the hotel):
Riviera del Sol is an outstandingly beautiful hotel located in Playa del Carmen. Here you will enjoy a peaceful atmosphere accompanied by the warm, friendly, and courteous service the Mayan Riviera is famous for. Riviera del Sol is designed exclusively with your relaxation and comfort in mind. Each room has a private patio or balcony overlooking the pool and stunning garden area. Whether it’s just the two of you or your entire family, you will find that staying at Riviera del Sol is a truly exceptional experience - Welcome to the magic that is Riviera del Sol! ... more   less 
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Also Known As:
Riviera Del Sol Hotel
Riviera Del Sol Playa Carmen
Hotel Riviera Del Sol Mexico/Riviera Maya - Playa Del Carmen

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