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“Wonderful Staff at a Wonderful Hotel!”
Review of BRIC Hotel & Spa

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BRIC Hotel & Spa
Ranked #42 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Salt Spring Island, Canada
Level Contributor
3 reviews
“Wonderful Staff at a Wonderful Hotel!”
Reviewed 20 April 2013

Our one week stay was great! Amazing service from the staff, a lovely oasis courtyard & pool. The breakfast bar allowed for talking & meeting the other guests, fun & interesting. Close to 5th Street & the incredible beaches! Ferry/Buses all nearby. The Bric's shuttle service got us from & returned to the airport in Cancun easily. Loved it and will return as soon as we can! M&M

Room Tip: Our 2nd floor room had a nice view over the pool, while shaded by the banana palm & coconut palm...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marjorie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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487 reviews from our community

Traveller rating
    289
    155
    25
    9
    9
See reviews for
78
238
48
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Pontypridd, United Kingdom
Level Contributor
554 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 436 helpful votes
Reviewed 20 April 2013

Given that on their website you can book a specific room, as each room is listed individually under their booking system, it came as rather a surprise that on arrival room 25 had been allocated when we booked room 24. It was supposed to be a comparable room, but was two small queen beds instead of a king double, no private balcony and one window looking over the bland street outside. Not acceptable, Room 25 is not great. But arriving at 9.00pm we had no other choice but voiced our dissatisfaction. The following morning after some discussion we were allocated room 21 which proved OK. But beware, in discussions we were told that despite specifically booking a room via their own reservations system this does not necessarily mean you will get that room and they allocate whatever is available. A very strange arrangement.
That apart the rooms were very nice and well furnished. Nice pool, although lacking in that there are sunbeds for 8 people with potentially 28 guests and these were always occupied when we returned from the beach. Not an issue for us, but perhaps for people who prefer the pool to the beach. Breakfast consisted of two cereals, porridge requiring warm water or muesli with nuts, not a great choice, a reasonable fruit selection, scrambled eggs and toast with tea and coffee. Any sausage or bacon was irregular and of a tiny portion so I wouldn’t count on that. Overall a comfortable stay but not highly rated.

Room Tip: not room 25
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KS&HC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BricRental, Manager at BRIC Hotel & Spa, responded to this review, 23 April 2013
Thank you for taking the time to leave a review for our hotel.

I did want to point out several issues.

One being that we can not guarantee specific room selections and is so pointed out in the reservation documents you completed. Of course we will always do everything in our power to accommodate any guest request including specific rooms allocations. However, there are circumstances beyond our control that sometimes require us to move guests to another room; these could include maintenance, guest extensions, etc.

Two, the breakfast is gratis, meaning it is free. The food we serve is all grown and purchased from local suppliers. The eggs and bacon are brought in from a farm in Tulum to us weekly based upon the supply that is available. As well, all fruits and vegetables are locally grown and organic. I'm not sure what porridge or muesli is, but we do serve fresh granola (usually eaten with fresh yoghurt). The granola is also made with locally grown nuts and grains and baked by the owner. I apologize if you felt the (free) food to be inadequate, but it is usually very appreciated by our guests. There are about 20 other restaurants within a 2 minute walk that serve all kinds of breakfasts (but probably not for free).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2013

My husband and I had an eight night stay at the Bric Hotel recently. We had previously had to cancel which the Bric staff made incredibly easy for us. Better still was when we wanted to rebook a stay at the last minute the staff bent over backwards to accomodate us! We were very impressed with the service the Bric staff, (including Gustavo, Abril, Nikki, and Stephanie) provided. Thank you Gustavo for the discount coupons to XPlor and for all the helpful hints with taxis, restaurants, etc.The breakfast was okay. Got tired of scrambled eggs real fast but hard to complain too much considering the price we paid. The maintenance rooms are right beside our patio doors so we had many staff going in and out all day. No, it is not a five star hotel. The rooms are quite small. It is very basic but very clean and well maintained with a nice pool and courtyard. What is five star is the service, the value, and the location.
We will definitely be returning to The Bric Hotel.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ctay9779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carleton Place, Canada
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 March 2013

For a one night stop in Playa this is a good choice for basic but decent accommodation. Clean and well maintained but nothing fancy, certainly not 5 stars as other reviewers would have it. First floor rooms are on the small side. Good breakfast was included in the price, good service and a nice pool in the courtyard. We wouldn't recommend this for more than a night or two, but for a short stay it's fine. Excellent location just off fifth ave.

Room Tip: Second and third floor rooms a little larger. Try not to stay on the calle 28 side, can be noisy.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ejbmgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnham, United Kingdom
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 March 2013

My wife and I stayed for 4 nights in room 24 which only has a small window overlooking a road. The Bric Hotel is a small reasonably priced boutique hotel in a very good location close to the beach and the main pedestrian avenue. The rooms are adequate with double beds but no chairs although most have a patio or large balcony which serve as comfortable outside seating areas. The hotel is built around a courtyard set out as an oasis with palm trees and having a medium sized swimming pool in the centre. Buffet breakfast is included and was OK. Staff were friendly and helpful and overall we enjoyed the peaceful ambience together with the birds singing in the trees. The hotel does not provide a restaurent service. Avoid rooms 18 and 25

Room Tip: Rooms 27 and 28 seem to be favourite. AVOID rooms 18 and 25
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EconomicTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashland, Oregon, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 March 2013

This was our first trip to Playa, so we didn't know what to expect. I will defiantly stay here again, over any big fancy resort. I wanted it to feel like I was staying in mexico and not your average Americanized resort. I got what I wanted at the Bric. The receptionist Gustavo was so helpful and nice, helping us decide on day trips and where to eat/dance. And always striking up a conversation with us, he helped make our stay fantastic. I agree with every body else's review, great location, nice little breakfast, smaller but quaint room, daily maid service, free beach towels, beautiful little property. Felt very safe and your belongings were safe!

One of my only cons- the pillows were bulky and stiff, and the sheets a little scratchy.

Room Tip: We stayed in room 21, I would request a room farther from the street. I loved the balcony of this ro...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
1 review
Reviewed 4 March 2013

This was our second time in Playa. First time staying in the Bric Hotel, absolutely loved it! The rooms were good enough for what we needed it for a bed, bathroom, and a fridge. The location is fantastic. 2 blocks from the beach. Staff was super friendly and kind. We will definately go back was a wonderful experience.

Room Tip: we were in room #27. very quiet had sun on the balcony in the morning. Would definately stay there a...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jso2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BRIC Hotel & Spa

Property: BRIC Hotel & Spa
Address: 28th Street | Entre 5 y 10, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
#61 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — BRIC Hotel & Spa 3*
Number of rooms: 14
Official Description (provided by the hotel):
A boutique hotel located off of 5th Avenue in the center of Playa del Carmen, Mexico. The BRIC hotel offers 14 charming hotel rooms, each with en-suite bathrooms, air conditioning and full services including concierge, WiFi Internet and pool. Situated in the heart of Playa del Carmen on 28th street, only steps to the World famous 5th Avenue and Mamitas Beach Club. Enjoy the luxury of staying in the heart of Playa del Carmen, experience the excellence of service pledge from our staff all at an affordable price. ... more   less 
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Also Known As:
Prisma Caribe Playa Del Carmen
Prisma Caribe Hotel
BRIC Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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