This was most of our groups first trip to Mexico, and my first trip to Playa del Carmen. The purpose of our visit was to just get away for a week; a mix of relaxation and fun. I used RCI to book the resort and though many reviews were complaints gave an uneasy feeling, we kept an open mind. Our initial check-in was a bit rough, but that was due to it being the employees first day on the job. Come to find out that throughout the stay that employee, Alberto, and his supervisor, Elizeth, would be EXTREMELY helpful in answering any questions or tending to any of the needs that they could of myself and our group. Always greeted with a smile and warm welcome and by the end of the trip they felt like friends more than staff! The rest of the front desk staff, even the night manager Edgar, all did their best to make sure our stay was as comfortable as possible. Edgar was a fun guy to hang out with when the place shut down, always felt bad when the party had to stop for the guests.
The hotel says WiFi in lobby, but I was getting signal in the middle of the water off the beach and in certain spots in our room (2nd floor) as well.
The beach, view, and resort itself were all superb. Beach and resort were never overly crowded or loud, and provided a great mix of relaxation and fun. The room we stayed in (2 bedroom suite) was absolutely stunning, and always clean. The only real complaint was the water pressure for the hot water. However, as the trip went on I learned a trick in our room for providing almost full pressure with warm water by turning the hot all the way up, and barely adding cold.
The bar and restaurant staff were great! Very friendly! We spent a lot of time getting to know Ricardo, Marco, Felipe, and Jose. Marco was always looking out for our group when it came to dinner time and did his best to make sure we were never without a drink at dinner, while Felipe did the same with our food. Ricardo and Jose were both excellent bar tenders. They had us drinking more, doing more shots, and partying more at the resort than we thought we would. My only complaint about the bar is that it closes too early (10:30pm); an additional hour would be perfect!
The food was good, a bit salty, and few minor issues here and there, but overall we were satisfied. Breakfast was always excellent, the omletes were amazing!
Another thing I will add is that every time we left the resort we stopped to chat with Marcial, the doorman, and every time we came back he greeted us with a super warm welcome and always asked how our day was, what we were up to, and was just overall an extremely nice person.
Overall I will say we very much enjoyed this resort, so much that we are talking about going back in two years and even bringing our kids! Which is another thing I will say, the resort is extremely child friendly! Try not to let the reviews push you too much. Just go for it!
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- Also Known As:
- Sunset Fishermen Hotel Playa Del Carmen
- Sunset Fishermen Spa And Resort
- Sunset Fishermen Playa Del Carmen
- Sunset Fishermen Spa & Resort Mexico/Riviera Maya - Playa Del Carmen