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“Quieter since the sales team moved to Tres Rios”

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Sunset Fishermen Spa & Resort
Ranked #77 of 211 Hotels in Playa del Carmen
Reviewed 18 March 2009

We have owned a (fractional) time-share at Fisherman's for about 3 or 4 years and go every March and Oct. and just returned. Still LOVE the place even though some quality is sliding that we attribute to the energy directed towards Tres Rios. No more slippers or morning coffee in the rooms or safety rope around the beach. Beach is bigger than ever, but area within sand-bagged area has filled in, so swimming is exposed without any ropes to mark off the zone from boats going by. In March the winds blow most of the time, so 2'-3' waves were great fun to play in, but not ideal for swimming. Ocean was cooler than in Oct. so we passed on a day at Xel-Ha as it felt too cool to spend a whole day in the water. Wear a thin layer of cotton long sleeves at night. The F. Beach Club had no support staff or guards that we observed. Discovered fabulous beach at 28th St. on north side of Playa--one of best in the world probably.
People are still as warm and friendly as ever, but some now work at Tres full or part-time. Some new faces, fewer overall since sales staff now at Tres. We eat on side streets in town and have found only and all delightful places and food. Shop at the local Chedrouie grocery and take a cab back to F. Nearby Aviary in Playacar is $15 US, but worth it for a relaxing hour or two, especially in early morning or late day. Iguanas like the path and they will surprise you, but will try to avoid you, just let them know you are coming! Caged bird area is a bit upsetting as you and they watch their buddies flying freely overhead...The F hot tub was being totally emptied/cleaned as we were leaving, but it was nice and hot while we were there. The Spa is still wonderful, especially on the outdoor veranda with the waves crashing a few feet away, but a $10 cab ride to Tres for a massage by Vadim is still tops on our list of things to do. Our favorite Playa restaurants are Kalaka on 4th betw 10th & 15th and Yaxche in the garden for excellent Mayan cuisine at a reasonable price ($50 for 2 with app., dess, 1 drink, tip). Finally, tourism is down due to the economy, yet up as the exchange rate is $100 Mex = $15 US. Have fun! Enjoy Fisherman's!!!

  • Stayed: March 2009, travelled as a couple
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3  Thank to-live-in-Europe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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754 - 760 of 1,051 reviews

Reviewed 13 January 2009

DO NOT GET FOOLED ! We listened to biggest line of bull by the craftiest, most sincere sounding sales people to get us to purchase.
Oh what a fool I feel like now.
We were on our honeymoon in Playa and went to the resort and believed the line of crap that was told to us.
Yes you can have any week you want, except holidays, well, the first time we try to reserve we were rejected.
We were promised any week in April or May since we told the sales person we could only vacation in those months. NOT !

DON'T GO ! DON'T BUY !!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: March 2008, travelled as a couple
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7  Thank Jack5050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2008

I need to respond to the negative reviews about Sunset Fishermen Spa and Resort by some of the new and old owners that have recently been posted. Most of the negative reviews are about the salesmen not about the resort itself or they have been written by people who do not understand the timeshare industry. We enjoyed our stay at Sunset Fishermens this past November. We were there during the week of the US elections and had all ready voted by absentee ballot. We had a one bedroom where our bedroom porch let out right onto the beach maybe 25 feet from the waves. We could hear the waves breaking as we went to sleep. It was quite soothing. Some of the bad things about the resort is that not all the rooms face the ocean. I would guess most of these are for efficiencies that have been split from a two bedroom making a one bedroom with the ocean view and the efficiency having a garden or parking lot view. We didn't get the unit we purchased but it did have the same number of people for it's max occupancy but the rooms were smaller than what we supposed purchased. But my wife liked the view so much that she didn't really care. The kitchen was fully equipped except it didn't have a regular oven, only burners, microwave and a toaster although they did have a large refrigerator. Also, we discovered that the resort workers let our son have drinks and didn't enforce their rules for him but are much stricter with adults.

Jose and Luis were quite nice to our son. Luis, I believe was the one who was mostly in charge of the entertainment and he went at it with gusto. The beach is relatively small but right at the resort they had large sand bags to try to build up the beach after the various hurricanes that have hit the Yucatan peninsula over these last few years.

They have free wireless internet in the lobby and it seemed quite fast although one night it didn't seem too fast for a short period of time. They have moved the sales team to Hacienda Tres Rios but the Concierges are now the ones who work to get you to sign up for the sales tour. If you aren't interested in buying just say no. I would guess, given the tanking economy, the sales team will be working extra hard to get a sale so be prepared and also use this, if you're interested in getting a good deal. Make sure you know what a good deal is for you and pay attention as they will try to not lower the cost anymore than they can. Also, if you do purchase here, recall that you need to reserve your unit well ahead of time, like 11 or 12 months ahead especially during the most popular times such as winter or anytime out of the hurricane season. As a good example of this, we reserved our early November week in January, if I recall.

The resort is in a gated private community called Playacar phase 1 I believe. It's quite quiet and private. They have a beach club about an 8 minute walk either on the road or down the beach. Not much is at the beach club right now. I believe they were originally going to put a new restaurant at the beach club but apparently postponed it while they build the new resort, Hacienda Tres Rios. The old sales space in the resort, we were told, will be a new restaurant and they were going to build a terrace onto of the entrance where you can eat at that new restaurant. This should be a very good development as the food choices are a bit week at this resort. Basically a buffet and a reservation only Italian restaurant.

Everyone was quite helpful although the concierges were a bit pushy about trying to get us to agree to sign up for the tour at Hacienda Tres Rios. We did sign up as were were actually interested in Hacienda Tres Rios. You can read my review of that experience under the reviews for Hacienda Tres Rios.

We really enjoyed our stay as it is a fairly small resort and you get to know most of the people who are staying there if you try. They did have a few sales tables at least once or twice. And on Sunday evening they hosted a dinner occasion where they had various food and a presentation of the resort and some entertainment by a Mariachi band and dancing.

Neither my wife or I drink alcohol so I cannot speak to that aspect. We only ate at the restaurants at the resort maybe twice for dinner and twice for breakfast. The Italian restaurant was nice but the buffet restaurant was a bit disappointing. But it was adequate for dinner but not overly exciting. The breakfast buffets were good but unvarying.

Needless to say, we really enjoyed the stay and I plan to come back again in the not too distant future. We really enjoyed the resort and especially the staff who were quite pleasant, even the concierges although they were pushy about the sale tour. I would recommend this resort but before you think about going on the sales tour, make sure you look up information about the timeshare industry. Recall Mexico is not the US or Canada or a European government so the sales tactics are a bit hard sale and they can over hype somethings, such as the ability to rent the units for a large price. This use to also happen in the US but because of the abuses, laws were past making this illegal. No such law exists in Mexico although you do have the right to cancel within five days and this is not revocable. I believe the agency is Profeco. I would definitely use a delivery service that can prove your cancellation was received on time and I would not trust e-mail.

Regardless if you go to this resort, enjoy the beach, the sunrise the staff and fellow guests, your room and you can see Cozumel off in the distance to the east.

  • Stayed: November 2008, travelled with family
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5  Thank traveler2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2008

If its any consolation we were duped as well. I consider this my "dirty little secret" since I am so embarrassed to have been so stupid. Having said that we love the resort, and have stayed there many times. Love the location and the size and we are treated well there. Am wondering if that will change now that we are "paid up". Have only gotten our one bedroom one time and have stayed in the studios all others. Lies and decpetion don't accurately describe....we have never tried to get out of the deal-paid $18K for one platinum week and 4 "bonus weeks". But bottom line is this-we could have stayed here almost any time we wanted I suppose just by booking it thru an agent. If you are smart enuf to be reading this before you go. JUST SAY NO.

Stayed: April 2008, travelled as a couple
8  Thank iaqcweber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2008

Time Share Lies, Fraud and Deception: Since our story is similar to hundreds of others that can be found on the internet, I will try to be brief. While on vacation celebrating our 10th wedding anniversary with our 2 young children; we were approached upon our arrival at the airport in Cancun and offered free attraction tickets in return for a $40 deposit and listening to a 90 minute time share presentation at Sunset Fishermans Village in Playa Del Carmen. They picked us up at our hotel and held us hostage for 7 hours of lies and high pressure sales tactics at their beautiful, small (and curiously uninhabited) resort with a view of the island of Cozumel. We were "guaranteed" a good investment, rental income and easy availability. They even threw in a 2 year membership to RCI and 4 RCI bonus weeks! We in return, threw away $14, 000 of our hard earned money. Please - don't send any comments telling us how stupid we are - we know!In October of 2007 we attempted to reserve any winter week in 2008 and were told that there was absolutely no availability until May. We were offered a studio for one week (when we had purchased a one bedroom) or "mandatory all inclusive" in Cancun. The studio was out of the question with 2 kids and their all inclusive in Cancun (not Playa Del Carmen where we had bought) was way overpriced. We could have gone to a 5 star all inclusive for less money! Our calls and emails have been mostly ignored by Sunset Group. A letter from our attorney was also ignored. We have filed a complaint with Profeco, the government agency who act as mediators. Profeco will have 3 meetings with the company in Mexico before closing the file (possibly as unresolved). The first meeting took place on November 4th but we were not invited. Sunset Group made us an "offer of cancelling our contract without a refund, we have declined their offer. They are now threateaning us with a US collection agency for 2008 maintenance fees when we were refused a reservation in 2008!We have contacted Mastercard, RCI, the Mexican Embassy in Canada and the Canadian Embassy in Mexico since we beleive that they all have a duty and obligation to warn tourists about Sunset Group and it's fraudulent practices.Has anyone had any success with obtaining a refund from these banditos? Is a class action possible (from Canada) and has anyone had any success with obtaining a refund outside of the 5 day waiver period? Please constructive responses only...thanks.

  • Stayed: January 2006, travelled with family
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8  Thank CanuckReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2008

We own 3 Platinum, 2 BR weeks. We traded in a 4th week in a deal to buy into the new Trés Rios resort. We love watching the progress of the construction at Trés Rios (opening scheduled for Nov. or Dec. I believe). We bought in because of the GREAT accommodations, treatment, staff, cleanliness, beach.and overall ambiance.

As with any resort, there are things that can be improved and are a work in progress. Management is on the ball. There are some large sandbags on the beach to fight erosion, but they also form a large, safe bathing area, especially for children. Our G'kids LOVE the resort, They love the beach and the pool. On of our youngest (6) loves to swim up to the bar and "Hola, Pina Colada sin alcohol por favor"

No need to speak Spanish as all of the service staff with direct contact with guests are fluent in English. Frequent water volley ball games with mixed groups of English and Spanish speaking guests are great fun.

  • Stayed: September 2008
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1  Thank norman_bates_sr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2008

Us: We're pretty seasoned travelers (Thailand, Laos, Cambodia, India, Australia, NZ, FIji Central America etc). Usually backpacking, but recently brought it up a level for our honeymoon.
Sunset Fishermans: Were stopped in the airport by people flogging 'tours' of Sunset Fishermans Resort. Knew it was a scam of sorts, but listened to the schtick, and figured we could use the free dives offered and the free pickup from our resort to our advantage - which all worked out well. Were promised a 90 minute presentation which went on for about 120 minutes. It was actually ok, but by the 20 minute mark, we were sure we weren't interested. We told them honestly, but listened to the rest of the presentations. By 90 minutes, we were all sure there wasn't goign to be a sale. But we still had to sit through a second sale pitch from a sales manager who was 'also from or home town' and a third really aggressive sales man who called us liars for wasting the previous two salesmens' time. By the end we were really put off and felt very uncomfortable. We got all the stuff promised to us but the aggressive sales pitch at the end was really terrible. Unless you can handle the abuse, and have 2 hours to spare, I'd recommend steering clear of this place.

Stayed: August 2008
7  Thank wsrgraphics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Fishermen Spa & Resort

Address: Bahia del Espiritu Santo # 9 | Playacar, Playa del Carmen 77714, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Family Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
Price Range: £117 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
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Also Known As:
Sunset Fishermen Spa And Resort
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Mexico/Riviera Maya - Playa Del Carmen

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