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“Disappointed.”

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Sunset Fishermen Spa & Resort
Ranked #73 of 217 Hotels in Playa del Carmen
Reviewed 19 January 2011

We were really looking forward to this trip because it had been 4 years since we had been back to Fisherman's as a family.
First disappointment: After spending over an hour going through customs, we had to wait another 45 minutes before the transportation from the hotel arrived. I had preplanned to have a van ready for our arrival. We arrived at the resort 3 hours after landing.
Second disappointment: Once we arrived, we were taken to a welcome buffet, given our room assignments, and told the ammenities that we would be afforded. The disappointment came when we sitting to eat our first meal of the whole day. We were told that we should go see the new Tres Rios resort. My husband and I had already seen the resort on our last trip there. I felt like we weren't allowed to decline the 'offer'.
Third dissappointment: the food. Lunch buffets are no longer offered. Dinner buffets are basically the same every night. Beef was over-cooked. Bar ran out of beer. No top shelf alcohol.
Fourth and biggest disappointment : Being misled on prices of the spa and transportation. We were told that as VIPs we would receive $30 USD off each any spa treatment. One day a special was advertised. I asked if our discount applied and was told "Yes".My daughter and I visited the spa. When the time came to pay, we were charged full price. Before we left home, I was sent an email with the prices of transportation. I paid at the resort and was told $116 was the total price for both ways. I agreed. Once I returned home, my bank statement reflects a price of $133. Only $3 was a conversion fee. We would have been better off taking a taxi both ways.
The waiters and bar tenders are wonderful! The rooms are kept very clean. The entertainment crew- Louis and Waldo- are great! We love the city of Playa de Carmen. Cozemel is a must see. We just were disappointed in the changes of the resort procedures and policies.
All in all, this is not the same resort that we used to love.

  • Stayed: January 2011, travelled with family
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3  Thank sweetman473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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789 - 795 of 1,121 reviews

Reviewed 19 November 2010

Here are some bullet points of pros and cons at Sunset Fishermen

- location is great. It is right on a beautiful beach is and a 12-15 minute walk to the shopping/restuarants at Playa del Carmen. You can either walk on the beach or walk on the road. They will also call a taxi for you if you'd like which is $5 into town. They also have bikes available to use.
- While we were there, the marjority of the crowd was over the age of 50. Which is a pro because everything quiets down really early. But if you are young honeymooners like us, you may feel like you are in a retirement community.
- The staff is excellent. They are super friendly and helpful. the maid would make these little creatures out of bath towels each day and place on our bed. The bartenders always made good drinks.
- The food for lunch and dinner can use some help. Breakfast buffet is good with a lot of suggestions. The lunch isn't too desirable but if you ask they will make you something else. The chef was really nice. The dinner buffets were okay.
- They have free internet access but only in the lobby. The complex is not very big and I wish that they could expand it to all the rooms.
- The swimming pool is cold but i've heard most resorts in the area do not heat their pools.
- they have kayaks, snorkel gear, and boogie boards for use.

  • Stayed: November 2010, travelled as a couple
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1  Thank hkap81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2010

This our 2nd stay at Sunset Fishermen, unfortunately we are members that got suckered into buying a timeshare in 2006 (which I cannot offload w/o a HUGE loss). My wife does like it though because it is a little secluded and quiet. The beach this time is much better than it was in 2008, back when they had sandbags to prevent further erosion of the beach). Now, Mexico put so much sand back into the beach that it is much, much wider and they removed the barriers between the different resorts. So now, you can walk all the way down to the port to Cozumel (yes, there is actually a beach now in front of the hotel/resorts by the port!) or all the way the other side to Riu or Sandos.

We did not opt for the all inclusive given we think 1) it's not of any value when you're paying $55 or so per day but only have 2 meals - breakfast and dinner and 2) there is nothing much else to be had with the all-inclusive. The food is so-so but this 2nd time around, we ate in town for authentic mexican food and for much cheaper too (recommend la mission a block off 5th ave which is another locaiton from the Cozumel branch). There is a pool but small. There is a small gym and a spa but usually for members only. The steam room wasn't working this time around though. There is also a jacuzzi (cold and hot) just outside the gym as part of the spa.

Where I am displeased with Sunset though is the inconsistency of information. We were moving to Tres Rios after our 1 week stay in Sunset Fishermen and though they can provide us a shuttle ride to the Tres Rios (sister resort and a much, MUCH more expensive one). 3 people we spoke with said no but we met another couple doing the same move to Tres Rios and they said 1 of the concierge arranged transporation for them. I'm pretty miffed by that since it's a $20 cab ride 1-way to Tres Rios. If it wasn't for my SO not feeling well, I would've taken the offer to share the free ride with the other couple, who were members also with another sister resort Sunset Royal.

Wi-fi is only in the lobby, which sucks. But at least that is more consistent and on than Tres Rios (who's wifi is all over but very spotty and always disconnects/resets). There are not too many kids but there are families that come visit. It's mainly a lot of older folks (late 40s-50's) and families that show up. We usually just walk to town (15 min leisure walk) and there is not much traffic in Playacar.

If you're looking for a quiet/secluded resort, this is probably it. It's kinda old school w/o LCD tv's. Some cable channels in American. You have to get used to a 1/2 glass cover for the shower. It is a no-frills type resort but the great news is they actually have snorkling gear to use, unlike it's more expensive sister Tres Rios that had ZERO snorkling gear (even just fins) if you wanted to snorkle out.

  • Stayed: November 2010, travelled as a couple
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2  Thank mrputtputt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2010

The entire resort was extremely well maintained and very clean. The staff was always accommodating and friendly. No request was too much for them to do . The size of the resort was perfect to create a very relaxing environment. On site spa services were some of the best we have experienced. The resort was actually true to the description on line unlike many others turn out to be. We were not disappointed with any aspect of our week at Sunset Fisherman's resort.

  • Stayed: October 2010, travelled as a couple
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1  Thank tootsie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2010

We honeymooned at Sunset Fisherman’s Village. One of the best aspects about Fisherman’s is that it has condos to rent but if you are lazy you can still enjoy the all inclusive option (though the food isn’t very good at all). Our condo that we rented was 351, and it was definitely true to its ocean view description. The condo was beautiful and had a very well-equipped kitchen, which worked out really well. We would often cook breakfast and lunch in our condo and then walk 10 minutes along the beach into town and go to one of the many restaurants for dinner.
The condo had two bedrooms and two and a half bathrooms. Air conditioning worked very well, and we heard no noises from downstairs (either in the pools, at the restaurant, or along the beach) once inside.
Traveling to Fisherman’s: The best option is the bus ($8 per person). True story- the shuttles you can get at the airport seem ok but they cost about $30+ per person and they have to stop along the way to drop other off at their resorts. And these resorts are just not a quick stop. Most are 5 to 10 minutes off the main road, whereas the bus will take you to 5th Avenue (the middle of town) and you just have to walk 10 minutes or take a $5 USD cab ride to the resort. (We found that you could also negotiate cab fare with most of the drivers.)
Service- so since you are renting a private condo you have to contact a separate guy about having the condo cleaned. He is super nice but very difficult to get in touch with. It wasn’t a big deal, but we couldn’t get someone to clean out unit until the 5th day of our 7 day trip. Also since you are not renting directed from Fisherman’s, you tend to be treated like second class. While they can hook you up with the deals they give their guests, they’ll require you to sit in on a half-day seminar about buying one of their condos beforehand. They will let you use towels, bikes, kayaks and other stuff for free without any hassle; it’s just when you want to rent a car or get info about other outings that they become less helpful. Best advice- go into town, rent a car, and just drive down to coast to Tulum. There are several awesome freshwater swimming holes along the way, some of which you may have to pay to get into. We were never certain on whether or not you actually have to pay, or whether they see vacationers coming and tell them that they have to pay, assuming that they don’t know any better.

Overall, Fisherman’s is a great place for a vacation; close enough to town for an easy 10 minute walk and far enough away that you can’t hear the noise and smell the restaurants of Playa.

  • Stayed: July 2010, travelled as a couple
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1  Thank ElizabethandRolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2010

We arrived and brought tropical storm Alex with us. We were told that our transfer from the airport was covered but found out that it wasn't. Our room was nice two huge king beds and a pull out sofa, with a jacuzzi off our balcony. We had lots of rain and wind the first couple of days that blew in through our sliding glass doors. The food was limited but everything we had was really good. The service was great, everyone was very friendly including Luis, the activity director. We had two children with us and felt safe with them at that resort. Tip get pesos before you go, the exchange rate at our airport was 14.85 to 1 us. The rates there ranged from 12 - 10 to 1. The beach was beautiful, the water was blue but the visibility of the water was limited due to Alex. Some minor points - they ran out of some minor amenities half way through the week.

  • Stayed: June 2010, travelled with family
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3  Thank jasonlcms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2010

Anybody getting off the plane at Cancun or Cozumel avoid the smiling offers of free breakfasts/discounted car hire/snorkelling trips.
You are being surrounded by the lesser sharks of the Sunset Group who are intent on robbing you blind and lining their pockets.

If you are foolish enough to sign up for the "90 minute" presentation then be prepared to be literally detained for up to 6 hours while the salesmen sharks grind you down and play psycholgical games with their promises of cheap weeks and special deals.

If you are jet-lagged as we were then expect to leave at least £1000 poorer with a fairly useless "contract" . Dont even think about using the 5 day opt out, they will have extracted the cash from your credit card account within minutes of your signing up.

Your "executive weeks" will be in hurricane or low season will cost significantly more than the promised figures and be totally useless in any case if you are limited as to when you can take a vacation during the year.

AVOID AVOID AVOID Sunset Group are CROOKS and LIARS.

The beach at this place is pretty awful also compared to places elsewhere in Playa and further south.

Stayed: September 2008
6  Thank scammedbrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Fishermen Spa & Resort

Address: Bahia del Espiritu Santo # 9 | Playacar, Playa del Carmen 77714, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#40 Family Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
Price Range: £119 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Spa And Resort
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Mexico/Riviera Maya - Playa Del Carmen

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