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“Perfect Beach Vacation!”
Review of Playa Maya

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Playa Maya
Ranked #104 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 3 July 2012

Just came back from an 8 night stay in the Family Suite. Rooms were great, both balconies with ocean view and nice to have shade over the balcony, otherwise you can't sit out in the blazing sun. Rooms were immaculately clean, spacious, light and airy. AC worked great and bathroom was nice size. Food was consistently great. I had fish tacos everyday for lunch...YUM! Nice breakfast everymorning and the staff would set up our table so that we all directly faced the ocean...they would do this each time we would have breakfast and lunch...they were amazing. Others stated that the location is in the middle of the most crowded beach but it was great becuase we practically sat about 10 feet from the water all day. I can imagine that in high season its much more crowded but in June it was perfect. You can't really swim right in front because its rocky, you have to walk over a bit, but not far. I liked this because we always had a clear water view rather than a bunch of people in the water. When we had a problem with the car rental and they did not show up on time, Dr. Charly offered us his truck for the whole day for free! The car eventually came but we sure did recognize his generosity and caring.

We are planning on returning to Playa next year and would stay nowhere else. We absolutely loved our trip and would highly recommend Playa Maya to anyone who wants a small boutique hotel experience rather than a resort one. It's small, simple and familial experience. Just wonderful.

Room Tip: High floors have great ocean views.
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  • Stayed: June 2012, travelled with family
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2  Thank matise01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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233 - 239 of 670 reviews

Reviewed 17 June 2012

I like many others chose this hotel due to the many great reviews on tripadvisor and I and my family were not dissapointed. We stayed in the economy suite which consists of two connecting rooms which were most accomodating. The staff was great including front desk girls Yulianna and Maria and the waiters Juan and Jesus were great and had great tips on where to visit and how to get there. Overall the hotel was perfect and I truly thank Mr Ryberg for keeping such a great staff at the hotel. The location was perfect with many restaurants and bars/ clubs to visit close by.

  • Stayed: June 2012, travelled with family
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4  Thank Humberto O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2012

On the positive side it was friendly, clean, and affordable. The food was good.

The worst aspect was location. The hotel is situated in the middle of the most crowded beach area of the entire city. It is not accessible by street. The restaurant takes up most of the beachfront, so all beach foot traffic passes right in front of your lounge chair. In this busy area, workers from each hotel try all day to flag down passing people to sit in their section. At night we could hear some level of music/noise in our 3rd floor room until about midnight.

Other negative factors were the sparse rooms. Our A/C went out and we had to move. One of the bathroom window panes was missing, making the bathroom hot and humid. A brief phone call to nearby Cancun cost us $15 US. Overall the hotel was fine, but if you prefer more quiet and elbow room while at the beach, you may want to look elsewhere.

  • Stayed: June 2012, travelled as a couple
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7  Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

We chose Playa Maya based on the many positive Trip Advisor reviews and we were not disappointed. We stayed in a superior balcony room on the second floor and the room was very large with everything you needed. The A/C, although a bit loud, was very efficient and the mini-fridge was quiet and kept things very cold, including my ice pad for my bothersome knee, which needs icing at various times……oh, and kept the beer nice and cold! The access to bottled water throughout the hotel was very convenient, along with the free daily bottle, too. My wife is very picky regarding cleanliness, so when she checks into any hotel, she has sanitary wipes that she uses to double clean the counters and closet shelves and she could not find any dirt, sand or dust anywhere and this is at a beach hotel! The floors were moped daily and were also amazingly clean. Juan, who handled our room was amazing with his detailed cleanliness along with making sure we had everything we needed – thank you Juan!

The restaurant had very good food right on the beach. The breakfasts were very adequate and the lunches were amazing – the best coconut shrimp we ever had along with excellent Mojitos! Luciano always took extra special care for us and when he was not around, Juan and Jesus did a great job, too. I do not remember the name of the person who handled the beach chairs and umbrellas, but he was always quick to help us out. If I had to find anything on the negative side with Playa Maya, it would be that they invite people who pass by to use the limited beach chairs if they purchase something. One time, we were taking an enjoyable peaceful nap and one of the staff flagged down a large family walking by with kids to sit and they placed them next to us. They brought all of their own food, but ordered a couple buckets of beer, shortly thereafter, we left due to all of the noise. Also on another occasion, we came back from shopping and saw only two chairs open on the beach and we asked a staff member to save it for us because we needed to go back to the room and change. We returned in less than 10 minutes and found that they gave those seats to a couple who were walking by. Now, I understand that the extra revenues help keep the room and food costs down, so it is a fair compromise and on most days, everything turned out okay.

The staff is what helps make Playa Maya very special. At the front desk, Pablo, Juliana and Maria were very helpful with advice and fun to chat with. They always had smiles on their faces and superb attitudes. Pablo even helped carry our heavy luggage up to our room and helped with some transportation conformations. I can’t say enough about how first rate the entire staff is! Thank you Stephen, for putting together such a great staff and also, all of your email correspondences.

Playa Maya is in an excellent location, not far from the ferry docks to Cozumel and one block from the main drag, but located in a unique location that avoids all of the noise. When we return to PDC, it will be partly due to this great little place.

  • Stayed: May 2012, travelled as a couple
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3  Thank luv2travcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

As always the staff of the Playa Maya exceeded every expectation we had. My husband had just had surgery 4 days prior to our arrival & I was kind of worried how comfortable he could possibly be being at a hotel & not in his own home. Well once again they were beyond accommodating, many pillows to make his sleeps much more comfortable. And as usual, we arrived to a beautifully decorated bed (for our anniversary)! Once again to us it is like our 2nd home, same room (always impeccably clean), same staff (thank god for that cause they are the best in Playa), and the best food & Mango Margaritas! The beach is awesome the chairs are comfortable and you wont find better in all of Playa Del Carmen! Thanks again to Stephen & everyone at the Playa Maya for making our vacation the Best Ever (again)! Mike & Phyllis

  • Stayed: May 2012, travelled as a couple
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Thank CiaoAmico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

OK, so the secret is out... Playa Maya is absolutely wonderful!
This was my 7th stay at Playa Maya since 2007. It's no exaggeration that the staff is accommodating and super friendly. The hotel is clean, safe, they have plenty of lounge chairs, and beach towels. The Food: Fantastic (Playa Maya Shrimp! Fish Tacos!!). Service: Top-Notch.
Because I keep going back every year (twice last year), My coworkers have asked if I own timeshare in Mexico. I don't own timeshare... Playa Maya is that wonderful, It just really is.

  • Stayed: May 2012, travelled with friends
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3  Thank SantiFried
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2012

Our stay at Playa Maya was incredible. They have an wonderful staff that immediately made us feel at home. Staff were waiting for us on 8th as soon as the shuttle van arrived at the beach. Juliana , Pablo & Maria are very creative & talented at the front desk and really made a special effort to look out for us & take care of use during our stay. Juan & Luciano made the beach lounging & lunch a most enjoyable experience. (Coconut shrimp & fish or chicken tacos are delicious & are finished off perfectly with their well mixed margaritas, also add to the pleasure) Let me not leave out Jesus & Carlos who took care of us most mornings for a wonderful breakfast as well as dropping in to see if there was anything we needed while we were at the beach. And then there is Angelina , not only a wonderful housekeeper, but also a great hostess. Everyone was so engaging and interested in making our stay a memorable experience. Who would have thought we could learn some Mayan while practicing our Spanish . What fun !! I'm afraid we can't remember the other names all the staff (ah, aging ), but everyone , down to the night security guard , made us feel exceptionally welcome. It was very obvious that the staff really enjoyed working together as well as working there. Stephen Ryberg , was a great help in making flexible arrangements for our arrival and he must be doing something very right, as we say in the management business because his staff have worked there for years and they create a magical vacation environment. The deluxe balcony room was well equipped, clean & had a great view . Thanks to all the wonderful folks there . We look forward to staying at Playa Maya for many years to come.

Room Tip: The deluxe balcony rooms are quiet with a great view on the second or third floors.
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  • Stayed: May 2012, travelled as a couple
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2  Thank Aynsley2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playa Maya

Address: | Zona FMT entre calle 6 y 8 Norte, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Playa del Carmen
#14 Family Hotel in Playa del Carmen
#74 On the Beach Hotel in Playa del Carmen
Price Range: £104 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Playa Maya 3*
Number of rooms: 22
Official Description (provided by the hotel):
Playa Maya is right on the beach and centrally located, just 1 block from 5th Avenue, the heart of activity in Playa del Carmen. Our unusual off-street location and beach-only entrance make us a very tranquil base from which our guests can easily explore all the shopping & nightlife of Playa, along with the other wonders of the Riviera Maya. ... more   less 
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Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Mexico/Riviera Maya - Playa Del Carmen

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