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“You can't beat the location and staff”
Review of Playa Maya

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Playa Maya
Ranked #98 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Winnipeg, Manitoba
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“You can't beat the location and staff”
Reviewed 23 March 2013

Just back home one week after a 9th stay at Playa Maya, another 3 week one, and it's becoming hard to believe the experience can keep getting better every year. But, it does. The beach was excellent this year, full and wide driven by favourable winds and waves.

The service is legendary, delivered by a staff that must have one of the lowest turnover rates in Playa del Carmen. From housekeeping to beach food/beverage service to storing a cake in the restaurant fridge for us in advance of a house party to packaging up two watercolours we bought for transport home, they can handle anything with excellence.

The weather was a bit cool this year, but there was no hint of any "poo beach" smell at any time in late February/early March. The one or two days some seaweed washed in overnight, it was promptly cleaned up each morning.

Playa Maya should be rated # 1.

Room Tip: Top floor ocean view rooms are our choice
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YWGDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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English first
Regina, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 March 2013

Playa Maya is truly a rest and relaxation destination hidden gem!

Here's what you get:
+ Location - situated on a great natural beach in Playa del Carmen; only a few steps from your room to the coral white sand and beautiful warm Caribbean waters; very short walk to a plethora of restaurants, shops, water activities and entertainment; only beach access to the hotel; hotel is far enough away from late night party spots to maintain a quiet and restful experience
+ Service - outstanding personal service from a friendly, caring and professional staff whom enjoy their work making your stay truly enjoyable and memorable; no line ups; no waiting for service; great attention to detail; none of the numerous 5 star resorts I have stayed in can match the exceptional personal service from the staff and owners that is genuine and consistent for the duration of your stay
+ Accommodations - 20 total rooms; more than adequate for space and comfort; quality mattresses; excellent hot showers; many rooms with good ocean views; very clean; good sized in-room safes; quiet and effective air conditioning; small but nice pool and spa tub; on site professional massage for very reasonable prices; on site security
+ Food - all of the food and beverages are outstanding in quality, freshness, presentation and value; good selection; ability to accommodate some reasonable special requests; dine on the beach; kitchen closes at 4 PM and Bar at 9 PM; can charge meals and drinks to your room

If you are looking for rest and relaxation, good value, quiet, clean comfortable moderate accommodations, great food, great service, a small quaint quality hotel on a beautiful natural beach located close to shops, restaurants, entertainment, water activities and access to other amenities, are understanding of what the hotel and area offers, and are friendly and willing to share an enjoyable experience with new like-minded friends, then Playa Maya is a great choice.

Don't come here if you are looking for total seclusion or grand royalty, even though you get a taste of both at Playa Maya.

If I could give a higher rating for the food, staff and service, I would! When you experience Playa Maya and do meet many of the repeat customers, some of whom have been staying here for numerous extended vacations, it certainly speaks volumes about Playa Maya. I will most definitely be coming back here!

Thank you Stephen and staff for a superb experience!

Harvey K.

Room Tip: Rooms with ocean views have stair access. The Playa Maya website is great source of information. If...
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Harvey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
135 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 March 2013

Back to Playa Maya for my 5th time and still love this small, botique hotel right on the water. Beautiful view of water from our room; private lounge chairs waiting for you on the beach in the morning, as is your included breakfast. Staff was great as usual and finally got to meet the owner Stephen was we were eating breakfast. As I have stated in the past, my favorite room is 302. Will definately be back again! Thank you Stephen for the complimentary bottles of beer and soda waiting in our refrig as well as the bottle of tequila!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adelaide
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 March 2013

We were lucky to visit this wonderful hotel in December. We booked the economy suite and this consisted of 2 rooms with 4 double beds. We were so impressed with everything at this resort. It's situated on one of the loveliest beaches in Playa. The breakfast which is included in the price was great as we're the 2 bottles of water that was left every day. Eating in 5 th avenue is ridiculous and we got ripped off the first night and paid 100 dollars for a terrible meal. We wandered away from 5 th avenue the next night and found some wonderful restaurants where the locals eat. Please do yourself a favour give Cancun a miss and visit this wonderful little town and stay at this amazing g hotel .

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ifantis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2013

The Good:
*Inexpensive to stay
*Great location for dining and walking up and down all the avenues
*Nice view from upper balconies, beautiful sunrises
*Very clean - maids were fantastic
*Hardworking staff, friendly service
*Complimentary breakfast was nice

The Bad:
*Poo beach - hard to enjoy the beach when it smells so bad - every single day, all day. Even opening the windows in the hotel room would bring the stench in.
*Tiny, unusable pool, murky water
*Tiny on site bar - have to leave to get drinks and hang out
*Walking across another resorts beach to get to hotel gets annoying

Decent, clean budget hotel, but I won't be back to stay!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LisaF312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
2 reviews
Reviewed 14 March 2013

Wonderful boutique hotel right on the beach! Management is outstanding, even personally returning vacation items left behind by guests! This is your "home away from home"! Don't miss it! Love havng breakfast on the sand, and your very own beach chairs and table.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Button480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaukauna, Wisconsin
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 March 2013 via mobile

We have been to Playa Del Carmen many times and have stayed in town at a boutique hotel and at various all inclusives as well. We will definitely come back to Playa Maya next time we are back. This hotel is RIGHT on the beach! Maybe 30 steps from the room to my beach chair! We stayed in a superior room (I think), so we had a nice little balcony on the 2nd floor where we could see the ocean. 2 of us fit just fine on the balcony. The included American breakfast was excellent. Kept us full with a little afternoon snack until we walked down Calle 5 for dinner. (you can walk to Walmart from the hotel and stock up and snacks and drinks to fill your mini fridge). It's fun to try new places for dinner each night. Lots to choose from - spend some time looking at reviews of restaurants and venture out! This hotel is very clean. Our room was cleaned thoroughly each day! The wifi was not reliable, but 4 blocks away was an open plaza where we were able to connect to the public wifi and FaceTime our kids each night, which was awesome! The A/C works wonderfully and is quiet! But sleeping with the window open is nice too, listening to the ocean. You can hear the bands down the beach though too, and they play into the mid-morning hours. You will have to decide which is best for you. The staff is very friendly and helpful. Thank you so much!! We look forward to coming back soon.

Stayed January 2013, travelled as a couple
Helpful?
5 Thank brugert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playa Maya

Property: Playa Maya
Address: | Zona FMT entre calle 6 y 8 Norte, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Playa Maya 3*
Number of rooms: 22
Official Description (provided by the hotel):
Playa Maya is right on the beach and centrally located, just 1 block from 5th Avenue, the heart of activity in Playa del Carmen. Our unusual off-street location and beach-only entrance make us a very tranquil base from which our guests can easily explore all the shopping & nightlife of Playa, along with the other wonders of the Riviera Maya. ... more   less 
Reservation Options:
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Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Mexico/Riviera Maya - Playa Del Carmen

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