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“Just stay here! You won't regret it!”

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Secrets Capri Riviera Cancun
Ranked #42 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 October 2013 via mobile

As a travel agent I have been lucky enough to travel to some amazing places and stay in some great hotels and Secrets Capri Riviera was no exception. From the moment you arrive you feel at home. The rooms are spacious and have great bathrooms and the complimentary wifi available throughout the resort is a great touch. The food is one of the resorts best selling points. The quality of food the obvious high standards of food preparation and the sheer selection is just fabulous. I love that you can eat in all the fine dining restaurants at no further charge. The amount of food is good too, portion sizes are sensible and you can usually always manage 3 courses. The entertainment staff are a real asset to the hotel. They are not at all pushy but extremely friendly and you can't help joining in the fun. Holding Spanish lessons and cooking classes is a nice touch too. There really is no negative points I can make about this resort. If you want a high quality all inclusive resort with no kids than look no further.

  • Stayed: October 2013
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2  Thank Worldlytraveller2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,912 - 5,918 of 10,010 reviews

Reviewed 6 October 2013

We visited twice this year. First at the end of April for four days and then at the end of July for six days.
Both times were excellent and as always the staff was the reason.
If you have read my previous reviews for Capri you know how much we enjoy coming here and how wonderful the staff truly is. The trip in July was our seventh trip to Capri. I can assure you it won't be our last as we plan to return every year. One of the main things i can tell you is to seriously take the time to interact with the staff. They really are special people who want to make your time here the bset it can be. We stayed in the ocean view side and we really enjoy it. I honestly can't say that there is a bad room in this place. We ahve stayed on both sides, ground level, upper level and the rooms were all nice. The tropical side bviously is cheaper because it does only have view of the grounds and it is warmer on that side but we enjoyed it the first we came here. The concierges Jose Luis and Rolando went out of their way again by putting us close tou our friends who traveld with us both trips and for helping us with not only the rooms but dinners as well.
The food is really amzing but as i have said before keep in mind the types of resturaunts and meals you go to. Buffets are buffets. It is good however and try something new. you might be surprised. We really enjoy Himitsu and Portofino. We really ahd a wonderful time at Himitsu the past two times. One of our favorite waiters, Carlos, was there and he took good care of us. The last trip Jose put us in the private room at Portofino and we really enjoyed it. The past two trips however we really enjoyed and took advantage of eating at the Cactus Club (seaside). Great lunch.
We enjoy going to the Desires bar each night as the entertainment staff always have somthing going on and the bar staff at night are juste exceptional. The new coofee bar area is great and again the staff up there and at the lobby bar are really wonderful.
I honestly cannot say enough good about this place. We just love it and plan to retunr every opportunity we get.
The last trip which was at the end of July we even just sat one day in the obbly area for several hours having drinks and visitng with all the staff we saw. Each and every one of them came over and asked us how we were, glad to see us again and jsut pplan visit. That's one of the best things we enjoy is that the staff remeber us and look forward to seeing us again.
I really want to thank everyoen of them for two wonderfl trips.

Special note here: the trip we took in April was cut short for me and my wife due to a medical emergency back home with my father. The night staff helped us tremendously by geting us checked out alomost instantly, had a cab waitng to take us to the airport at 3am and then several of the staff actually contacted us over the next couple of days to see how we were doing and if my father was ok. That to me says alot about the character of that hotel and there staff. That alone guaruntees my return. So thank yout Secrets Capri.

I have to really thank however Rolando, Jose-Luis, Elliseo, Luis, Quetzel, Augustine, Laura, Virginia, Mariel, Daniel, Lucero, Stephanie, Beatrice, Carlos, Jonatan and the rest of the staff for again making our visits worth it.

Room Tip: Ocean view is more but worth it.
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  • Stayed: July 2013, travelled with friends
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Thank sparkcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

The staff is AMAZING!!!!!! Hotel needs repairs due to water damage in ceiling, food amazing, drinks excellent. I would come back when hotel is repaired. Also the grounds need cleaning up, outside my patio there was garbage, water bottle and lots of cigarette butts. The pool bartenders and activity directors deserve a gold star, they work very hard and should be rewarded for there work!!!!!

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank ava19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

I cannot say enough good things about this resort! The facilities are clean and welcoming. The bartenders at the Pool Bar are wonderful...especially Briscio...who always smiles, loves his job, and loves his family...and of course...never forgets what you are drinking! The entertainment staff is by far the most awesome group of people you would want to be a part of your vacation! Stephanie has so much energy I get exhausted just watching her...yet she makes you want to JOIN her. Victor loves his co-workers so much that you can't help but love HIM. Denise always has a smile and is helpful beyond belief. Jonathon has such a sense of humor and energy equal to Stephanie that you just know you're going to have fun when he's around. And "my" Jorge...his presence alone makes any activity enjoyable. There are many more members of this staff...but believe me...they will make your stay so much more enjoyable than you thought was possible. They led us in archery, kayaking, wind sailing on the Hobie Cat, zumba, volleyball, dance lessons, various pool games, and a variety of daily "special" activities. To top it off...they danced with us at night. The food choices are awesome! The beach is clean and beautiful! The nightly shows are top-of-the-line!!!!! The over-all service is incredible...anything you want or need...just say the word and you have it! If you want to be pampered and relax...yet have all the fun you can imagine...come here!! (Tell them the Pittsburgh crowd sent you!)

Room Tip: We stayed on the third floor. We could take the stairs or the elevator with ease to get to everywher...
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  • Stayed: October 2013, travelled with friends
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2  Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

stayed at secrets week of sept. 21st with my husband. We had stayed at secrets in Dominican in January and enjoyed it. We had a wonderfully relaxing week. Hotel staff was friendly and helpful. Stayed in room 258 oceanfront, beautiful view. Room comfortable and well laid out. Balcony had lawn chairs but sadly no hammock which some of the 1st floor units had. Room service was great, maid / mini bar service great. Did two separate visits to spa. 1st was wonderful for couples massage. Therapists and massage was fabulous! Second was for facial wrap and massage. Therapist was not as good however my husband said his was great. Spent most days at pool. Chairs were available as were floats (although suggest buying few more). Service was wonderful. Beach was narrow which I didn't expect so would only rate it a so so beach. Dominican and Cuba are nicer. The need to reserve and pay for Bali beds was a bit annoying. Iberostar in Jamaican did not charge although I have seen some other resorts that do. I don't expect that from 5 star resorts. Food was very good. Service in all restaurants was excellent. Minimal to no waiting to be seated. The timing of service in restaurants was great, I did not feel rushed and they allowed a leisurely pace (significantly better than Dominican which was 45 max and you were out). Didn't participate in shows or entertainment so can't comment. Overall resort is older but they work hard at maintaining.

All in all we had a great week, great service, good food. As we like to try new places would definitely stay at a secrets for a third time.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Gummibear402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

Perfect stay for those who just want to relax while enjoying the BEST staff for meals and drinks. Absolutely the best beach...we took a beach walk and was so thankful we were at Secrets and NOT and the near by resorts.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

This was our fourth time to Secrets Capri .It was our 25th Anniversary and the staff there made this a vacation to remember .From the moment we got there till the time we left the staff made my wife and I feel like we were the most important guest in the resort ..The food in the restaurants we ate in was beyond compare .The rooms we always kept spotless ,and the nightly turn down service was awesome especially when it is a special occasion they go above any expectation .The pool area was kept clean and getting anything you need is never a problem with the staff doting over the guests .I could go on and on about the staff as all of the staff from the cleaning staff to the upper management make sure that you needs are met at any time .The hotel is not one of the newest in the chain and it needs some repairs as well as some updating ,which will be happening soon according to Management .This all can be over looked because the charm ambience ,and service is that of a resort at triple the price .If you want to go relax and have a peaceful time the Capri is for you

Room Tip: Stay on the side closest to the beach grill as it tends to be quiter
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  • Stayed: September 2013, travelled as a couple
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6  Thank william c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range: £211 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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