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“Absolutely Wonderful!!!”

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Secrets Capri Riviera Cancun
Ranked #38 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Playa Del Carmen
1 review
“Absolutely Wonderful!!!”
Reviewed 9 October 2013

This resort was absolutely wonderful! We went there for our honeymoon and couldn't have asked for a better experience! The entire staff was awesome and provided us with everything we never even thought to ask for! My husband and I will definitely be returning to this resort!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jessica Miss R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Mirabel, Quebec
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 October 2013

It s was our second visit to this resort ,we were There in sept 2013 ,this is a resorts with à Good service ,they have a gréât staff , always trying to Please ,ask. And they Will make it happened.
The number of restaurant And qualité of food is excellent , the pool And the enter traînement staff are always friendly ,

Room Tip: Always be sûre of the type of room That you want to réserve ,they à variété ,And you nées to be accu...
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank andregrimard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 October 2013

This was my first time at an all adult property, I could not be happier. place is excellent. Not too large ,plenty of food selection, great tasting food and alcohol drinks are great, not watered down. It even has a coffee bar!!! The one thing that sets Secrets apart in my experience is the people, I have not found a more accommodating team of hotel staff then at the Capri. I will not mention names because I do not want to forget anyone.
Overall place is clean food is excellent and staff is amazing. It did not rain while I was there (Sept.26-29) so I can not comment on the roof leaks I read about. I will definitely be coming back next year.
Food they are all great, My wife loved the BRICK oven pizza served at the Cactus cafe, Pool side restaurant. The steakhouse was also very good. Overall nothing negative to say and I would definitely recommend this place.

Room Tip: We got a room in the 400 section, place was very quiet and rooms are very large.
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  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank real_texican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa Del Carmen
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 October 2013

This was a great hotel. The entertainment staff was what really impressed me. They really make sure you have fun. I received misinformation about restaurants and that is my only complaint. The food was good, the bar service was great. Enjoyed the mini bar and snacks in our room. Wished the jacuzzi in the room was bigger though. Beach front room was great! Would recommend for people who want luxury on a budget.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

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2 Thank Iheartindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceburg, Indiana
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 8 October 2013

My husband and I celebrated our honeymoon from September 27th until October 5th at Secrets Capri. This was our 5th A.I. resort in the Riviera Maya and I rate it in the top two. (Compared to NOW Jade, Grand Sunset Princess, Iberostar Del Mar, and Barceló Tropical Colonial.)

BEACH: The beach was beautiful. Not rocky at all, and I know there have been past issues with how small it became from previous hurricanes, however, it is evident they have (and still are) working very hard to build it back up. We are 100% beach people so the beach is one of the most important features for us when choosing a resort. I was not disappointed in the least! They worked very hard each day to keep what little sea weed washed ashore cleaned up.

LOBBY/MAIN BUILDING: The lobby is enclosed. (Not open air like most newer resorts) It was extremely stuffy and smelly! Please, Capri...remove the turtle lagoon or at least the turtles out of the lagoon! The smell was so terribly unpleasant that I had to cover my nose every time we walked in. There are discreetly placed candles behind decorations, but it does not seem to help. Also, the thermostat in the lobby and restaurants need to be turned way down since windows were not opened to allow the soft, fresh, ocean breeze in!

FOOD: The food was some of the best we have eaten at an A.I. The Italian Portofino was our favorite for dinner and The Cactus Club was our favorite spot for lunch...beachfront, shade, and great food!

ROOM: We had second floor ocean front. We had a few small insignificant issues such as a non-working clock that took several days to be replaced and our hot water occasionally had air in the lines. The room itself was kept clean and we received turn down service every evening. Our fridge, snacks (Pringles and Peanut M & Ms), and all other amenities were kept well stocked. We had an umbrella in the closet as well as the use of bathrobes and slippers. The King bed and pillows were comfortable and we were able to set our a/c thermostat down as low as we wanted so the room was always nice and cold.

POOL: We only spent about a half of an hour in the pool on our last full day. It was fresh water, clean, and there is a quiet side and a party side that seemed to be divided by the bridge. It was a perfect balance and was very enjoyable.

In conclusion , Just keep in mind that this is an older resort. The fact that it is a smaller, more intimate, adults only resort that has a great beach and pool, in addition to good food, and wonderful staff definitely make up for that. We would go back to this resort and we will definitely visit the other Dream resorts nearby.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio, USA
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 October 2013

Just returned from a week there -- Great location , great beach, great food and drink, and an even greater staff ! The staff definitely make up for a hotel resort that is showing its age a bit. We had an ocean front room on the second floor and really enjoyed it. The Portofino ( Italian ) restaurant was our favorite. But all were good, in fact, the food was the best we have ever enjoyed among several resorts on the riviera that we have stayed. The Cactus Club beach restaurant turned into one of my all time favorite places for a light lunch and drink(s) ! Shaded and with a great view! Carlos , the captain there, ensured everyone a great experience ! Again, the staff made the place. Now , for a few negatives -- The place is showing it's age. The main building lobby ( both floors ) was stuffy and warm, and had a rather unpleasant odor-- probably from the turtle lagoon on the bottom floor. Maintenance was rather slow to respond to a few small room issues. Back to the positives--- we enjoyed the " smallness " of this resort . And the beach was one of the best -- not rocky and they worked hard at dealing with whatever sea weed did appear. And we enjoyed the adults only aspect. All in all - a wonderful experience and we would probably return !

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saltandpepper263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013

We enjoyed staying in this resort for our honeymoon. The room we stayed in was an ocean view side #522. Really like the fact that the room service was above our expectations, they were cleaning the room every time we were going somewhere and turn down service before we go to sleep. I also like the open space in the room and the marble bathroom with surround sound and the jet tub. The six restaurants were excellent and different cuisine to choose from. Delicious meals were offered for the dinner and during the day was a really big verity of food in the buffet. All the personnel was very friendly and helpful so that helped alot . we would highly recomand this place to anyone and specially for honeymooners since its very romantic, not overcrowded and reasonable in price.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Luke K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Capri Riviera Cancun

Property: Secrets Capri Riviera Cancun
Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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