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“Secrets Capri great stay”

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Secrets Capri Riviera Cancun
Ranked #39 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Ann Arbor, Michigan
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Secrets Capri great stay”
Reviewed 18 March 2014

We had a great time. We were three couples and we all were impressed with the service, friendly ness of all the staff. The food was excellent, and the libations were great. We have stayed at a couple of properties, Dreams Riviera Maya and Secrets Capri and found both to be of the same quality. Dreams caters to families where Secrets is adult and thus a little quieter. Being owners we took advantage of the dine around benefit to see the other properties in the group and were impressed with all. We love Cancun, the Riviera Maya, and Playa Del Carmen area and all there is to see and do. The Xcarete and XelHa have wonderful things to see and do and of course the shopping in Cancum is fun

Room Tip: The 1st floor rooms are great, especially those facing the Gulf, but really any room is great for t...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank PGMaurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 20 March 2014
Greetings to Michigan!

Dear valued guest.

We appreciate every comment you make of your recent stay and we would kindly like to thank you for taking the time to review our property, your comments make us all feel great.

Wishing that every memory created stays in your heart for many years to come, we look forward to having you back. Thank you for choosing Secrets & Dreams resorts, come again soon!

Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
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English first
Minneapolis, Minnesota
1 review
Reviewed 18 March 2014

Hotel and staff did an excellent job in making this incentive reward an experience to last a life time. Service levels, special group parties and entertainment were all above expectations. Would use the proeprty again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 20 March 2014
Dear valued guest.

Thank you for choosing Secrets Capri Riviera Cancun, we are glad you stopped by to leave your review. We are happy for you that you had the opportunity to visit us and the best part you enjoyed your stay and would visit again.

We invite you to share with everyone the great moments you experienced at Capri. We look forward to your return.

Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, Texas
2 reviews
Reviewed 18 March 2014

We went for a friends wedding...March 13-17, 2014. We had a blast! The food was fantastic, many options! The staff was extremely friendly and helpful! Al with the Entertainment staff was wonderful. Take the Lagoon tour...its a must!! The beds are a little too firm, but we didn't spend much time in the room. The bar and the pool was great! The only main complaint I have is the bathroom echos like crazy! The other person in the room with you can hear ABSOLUTELY EVERYTHING you do in there, do to the marble floors and walls I'm guessing. Overall we had an absolutely fantastic time! I would definitely go back!!!

  • Stayed March 2014, travelled as a couple
    • Service
Helpful?
Thank Jillian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 19 March 2014
Dear valued guest,

We are very glad you enjoyed your recent stay with us. I would like to thank you for taking the time to review our resort. Your feedback is well appreciated and we hope to continue delivering the service we provide, thank you for choosing us.

We will work on the areas of opportunity, visit us again soon.

Regards.

Jose Luis Alvarez
E-Concierge
Info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
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Omaha, Nebraska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 March 2014

Our recent trip from March 2-7, 2014 was outstanding. The staff was exceptional and the restaurants provided a very diverse menu. I choose this resort because of the small size and I wasn't disappointed. There were no lines for dinner and never had to plan a meal in order to avoid the crowds. The night we arrived we were treated to an "Oscars" party poolside with the Oscars telecast broadcasted on a large video screen. Another theme night we enjoyed was the "Fat Tuesday" party to celebrate Mardi Gras. The rooms were clean and comfortable, we thoroughly enjoyed our trip. We will always remember Secrets Capri with fond memories.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 18 March 2014
Dear valued guest.

Thank you for taking the time to review our resort. We are very happy that you had a great time and are convinced you will return again in the near future. Thank you for the opportunity to host you, we sure did enjoy the recent events as well, everyone had an amazing time.

We invite you to keep on sharing your experience with family and friends, we would love to have them with us as well.

Sunny Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McKean, Pennsylvania
1 review
Reviewed 17 March 2014

This trip was only our second all-inclusive experience. The first trip was Jamaica and this trip by far outshone the first trip in service, drink and food quality. The service we received from absolutely everyone was awesome. We loved the cuisine - it was all freshly prepared and tasted delicious! I was so happy during our stay and cannot wait to go back. The rooms were clean and stylish. The views were amazing. Walking 2 miles each way on the beach, we found we had selected the best choice from what we could see. Thank you so much. I never envisioned receiving such amazing service while on the beach of a resort. Our server, Eliseo, was so good to us and worked so hard to make us and everyone else so happy. He should be rewarded! Also the drinks were top shelf as well - something we did not find in Jamaica. I will absolutely recommend Secrets Capri and plan to come back.

Room Tip: we loved having an oceanfront room - so gorgeous!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 18 March 2014
Dear valued guest.

Thank you for choosing Secrets Capri for your recent trip to the Riviera Maya, we are happy to have met your expectations and hope this is the beginning of a great travel relationship. We are working hard with every staff member to provide exceptional service and attention to all our guest.

We look forward to having you back in the near future to experience another great experience. Thank you for stopping by and leaving your comments. We dearly appreciate them.

Sunny Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Pennsylvania
1 review
Reviewed 17 March 2014

This was the best vacation ever. I recommend it to anyone at any age (adult only though).

The hotel room and overall facility was just awesome. There are sooo many things to do or not do (like lay at the pool and be waited on).

The staff was amazing!!

Room Tip: Order room service for breakfest and ask them to set it up on the balcony.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Emily J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 18 March 2014
Dear valued guest,

It is a pleasure to read you had a star trip with us recently. Happy to hear you loved the service and the areas. Wish that you could join us again soon.

I am sure many will love to read about your experience and make the right choice as you did. Keep on sharing the great moments you lived during your stay.

Warm regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 March 2014

My husband and I just returned from our Mexico vacation. This was our second time in Mexico and second time Secrets. We were in Sescrets Silversands two years ago and it was amazing vacation so we have decided to return to Secrets again but we choose another Secrets, this time it was Capri.
Silversands is beautiful, modern hotel, Capri is smaller and traditional...
If you ask me which one is better I cannot tell...accommodation, food, services everything is amazing..please do not pay attention to any of bad reviews for Secrets hotels...they are the best
Lets start with ROOMS:
beautifully decorated and very clean...thank you JOSE for great job ...beds are great...

FOOD: no comment, again I gain 8 pounds for one week...you cannot resist any kind of food they are making for their guests
There is one buffet restaurant with great food and 5 al a carte no reservation required with excellent food and services in each of them
Italian restaurant was my favourite so we had returned there one more time before leaving...it was a very nice surprise for us...they knew it was our last night and after we finished our dinner our waitress JESUS who really spoiled us, brought desert with the message on the plate : "Have a nice trip, come soon again" which was very nice of them...THANK YOU SO MUCH JESUS...and I can go over and over again but it would take me a whole day to talk about amazing food and services over there...
One night they made amazing International buffet with great Show...we were expecting just a food but hey made it to looks like a weeding...set up beautifully decorated tables and chairs...

BEACH: nice and big enough with lot of chairs and beds...in my opinion beach at Capri is better than Silversands

ENTERTAINMENT: great and hard working Team, they go beyond to make your vacation great...they have a nice and different Show every night, also they keep you in play all day long..THANK YOU AL, you are such a great and funny guy....thanks to all others too..

SERVICES: speechless on this..every single employee at this hotel will make you feel a special...what ever you need they will be there for you immediately...Thank you MOISES for making me a special coffee every morning ..thanks to everyone and we will definitely return in this small , friendly and amazing hotel..
We are having our 30 years Anniversary coming in December and will go to some of the Secrets for sure

WE ARE HIGHLY RECOMMENDING THIS HOTEL to everyone...

Room Tip: Any room is great...there is no exceptions...hotel is nice and quite , no parties but still amazing...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, 18 March 2014
Dear valued guest.

We wish to thank you for taking the time to review our resort. We are happy that you had an amazing time during your trip with our entertainment our great food and of course the beautiful beach we have. We hope that you do return to Capri and spent your 30th Anniversary it would be a great occasion for you to return and have another excellent experience.

We look forward to having you back, thank you again for choosing us.

Sunny Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Capri Riviera Cancun

Property: Secrets Capri Riviera Cancun
Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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