We travel to Playa Del Carmen every year and in the past have stayed at Hotel Cielo, we decided to make a change. Coco Rio had positive reviews on Tripadvisor.com so we decided to give it a try. The location was good, lots of restaurants to choose from and endless shopping. We still ventured to our usual beach spot near Calle 4 so I can’t comment on the beach area at the end of Calle 26, where Coco Rio is located.
Our room was simple, which is fine especially for the cost but wasn’t as nice at the pictures on the web site; it also had a mildew smell. The room had a ceiling fan and air-condition. When you are visiting the beach a simple room will do. The room could have been a bit cleaner, please see the posted pictures. We had shower problems from day one; we were there 10 days. At one point the pipe with the head came completely out of the wall, they fixed that, then from that point on the water flow was very minimal. We woke up during the night towards the middle of our stay and we had no water at all, not even coming out of the faucet at the sink. Water was back on in the morning but still very poor flow from the shower. At the present time there is construction located at the rear of the hotel and was noisy in the morning so no sleeping in. The music mentioned in another comment is loud a few nights a week but usually stopped by 10:30PM, not a big deal at all.
The safe that is offered on the web site as an amenity is not free; the fee is 2.00 per day, we did not pay for the safe due to the shower issues. The web site also offered a 10% discount for stays longer than 2 nights. That was not given when the reservation was made so I e-mailed the hotel and mentioned the discount. The discount was given at check in; we also paid cash up front before going to the room, wouldn’t do that in the future.
I also feel that a few positives need to be mentioned. The staff was always friendly and we always had clean towels in our room, if you want clean towel put your dirty ones on the floor. There is a refrigerator in the room and a very nice little grocery at the corner of Calle 26 and 10th, less than a block from the hotel. The garden atrium in the center of the hotel is beautiful and a nice spot to read or have an evening cocktail. We had dinner at an Italian restaurant at the corner of Calle 26 and 5th,Il Baretto, literally steps from the hotel, YUM! There is an Italian coffee shop next door called Tiramisu, Simona is the girl at the counter and she was full of sunshine every morning, the coffee and pantries are awesome! (A few locals told us that this area of Playa is called Little Italy, wonderful food) Mexican food you can get everywhere (one of the reasons we visit), hands down El Fogon on 30th at Calle 14, you will not be disappointed. Hotel Cielo on Calle 4 between 5th and 10th has a restaurant, Carboncitos, great for breakfast, lunch or dinner. Playa is a beautiful city with beautiful beaches and the folks are warm and friendly.
In all honesty there are lots of places to stay and we won’t be staying at Coco Rio again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, LoveHolidays, TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, HRS, HotelQuickly and Cancelon so you can book your Coco Rio Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Coco Rio Playa Del Carmen Hotel Playa Del Carmen
- Playa Del Carmen Coco Rio
- Coco Rio Playa Del Carmen Mexico/Riviera Maya