My wife and I traveled to Playa Del Carmen for the second time in 2 years. We love this beach community. Prior to staying at Luna Blue, we stayed at one of the Tucan Group Hotels, and found it pretty good for $55/night (low season).
A couple days later, we decided to stay a bit north of the Ave. 5 strip, and get away from the hustle and bustle of cheesy souvenir shops and aggressive restaurant hosts. We found Luna Blue at the northern end of the strip. We got one of their standard rooms for $50/night, and it was a slightly nicer than the other hotel. It only lacked cable TV (we weren’t concerned about that since we didn’t have any children with us). We booked the room for two days starting on the morning of June 29th, and by the end of the day, we decided that we wanted to stay in the area two additional days.
I promptly notified the staff that we would like to extend our stay to include July 1 and 2 as well. They told me I could pay the next morning if I wanted to. So the next morning, I paid for the additional nights. We enjoy the day, went to bed, and on the morning of July 1st, there’s a note requesting my attention at the front desk.
Apparently, the owners, Tony and Cheri have set a “high season” date starting on July 1, and that they undercharged us for the room that we had already paid for. They requested that we pay the difference if we intend to stay over the weekend. Well, I just didn’t feel that it was right to change the rate on us during a 4 night stay. In fact, I found it petty, so we decided to look elsewhere, and ended up finding another wonderful hotel just around the corner. It was called Fiesta Banana (yeah, I know...dumb name). The room was smaller than Luna Blue’s but there was better lighting and a large shared patio for socializing. In addition, our room included a private balcony and continental breakfast for $50/night.
90% of hotels in the area during the month of June and July have vacancies, so I don’t see why July 1st would be considered “high season” for Luna Blue. I’ve never stayed at a hotel that raised their rates in the middle of my stay. Luna Blue’s policies posed unacceptable inconvenience to us, and we will not stay there again. It’s not a bad hotel, but it's not awesome either (there was a cockroach in our room (#4)! Other reviewers seem to rave about this hotel, but I find their reviews suspiciously similar?!?!? We stayed at two other hotels and they were equally decent. I just found their policies to be more appropriate for large hoteliers than a mom-n-pop operation. We wished that we left Luna Blue with more fond memories. Unfortunately, that wasn’t the case.
- Official Description (provided by the hotel):
- Luna Blue Hotel is located in Playa del Carmen's popular north end, three short blocks from the beach and half a block from the restaurants, shops and nightlife of 5th Avenue. This boutique hotel features palapa-covered balconies, a sunken tropical garden swimming pool, a lush garden, and one of the most popular bars in town. The hotel offers free use of four beach clubs and various local discounts. American owners and their bilingual staff offer you personal attention during your stay in paradise. ... more less
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- Also Known As:
- Luna Blue Hotel Garden
- Luna Blue Playa Del Carmen
- Luna Blue Hotel Mexico/Riviera Maya - Playa Del Carmen