My wife and I spent five nights here after seeing the Trip Advisor ratings and photos of this hotel. To our disappointment, we found the Luna Blue to be average in every regard except price, which was expensive for the area and for the quality of the room and service.
We booked a Treetop Terrace with a private balcony. If you decide to stay here, don't bother with the Treetop Terrace. Your balcony view is meager and nearby construction is loud and constant. Plus, the stairs to your room are many and steep -- we're in our early 30's and very athletic; I can't imagine an older (or out-of-shape) couple hiking these steps multiple times a day.
The room itself had a hard bed and several hangers in an small, open wardrobe, which was infested with termites or small ants. The safe was tiny, and the lock on the room's door was not going to keep anyone but the mosquitoes out. Bring earplugs if you like to sleep-in, because construction is on-going.
The bathroom was minimalist, which is fine, but the water pressure was weak and shower curtain too small -- we mopped up puddles after each shower. The free water is from a 5-gallon jug, so be sure you have your own water bottles to fill for the beach. The air conditioner was small and loud, but it worked.
The artwork in the room was just plain creepy. I know the owners defend it as local artwork, but we didn't appreciate how the eyes of the freaky looking lady followed us throughout the room.
Luna Blue does have pretty "oasis" grounds. Though when I sat in the garden with my laptop, since the free wi-fi signal didn't reach our room, I quickly left due to the abundance of mosquitoes. The shady, wet "oasis" area is an obvious breeding ground.
The swing bar in the lobby is cute, but drinks are over-priced and seating is limited. We enjoyed the novelty of it, but there are many better bar options nearby.
Maid service was good, so no complaints there. Front desk service was not helpful nor interested, but they did offer basic information when we asked.
The Mamitas beach club was crowded, even though our visit was during the off season. Beach chairs were limited, and we found the people there to be largely unhelpful -- even though we had the Luna Blue partner coupons.
Overall, the Luna Blue is an average hotel in every way, and I'm amazed it gets such high marks on Trip Advisor. There are MANY other options nearby that are just as good, if not better, and much cheaper.
Based on our experience, I do not recommend the Luna Blue to folks visiting Playa Del Carmen.
- Official Description (provided by the hotel):
- Luna Blue Hotel is located in Playa del Carmen's popular north end, three short blocks from the beach and half a block from the restaurants, shops and nightlife of 5th Avenue. This boutique hotel features palapa-covered balconies, a sunken tropical garden swimming pool, a lush garden, and one of the most popular bars in town. The hotel offers free use of four beach clubs and various local discounts. American owners and their bilingual staff offer you personal attention during your stay in paradise. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, Agoda, Priceline, Odigeo, Evoline ltd and Cancelon so you can book your Luna Blue Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Luna Blue Hotel Garden
- Luna Blue Playa Del Carmen
- Luna Blue Hotel Mexico/Riviera Maya - Playa Del Carmen