The Hotel is overprized for what it offers and for the location and the Rooms, the personal is rud and a bunch of liers, their service is beyond bad. The Restaurant food is not good and the service it's very slow, the space is tinny and sometimes you have to share the table with more guests and it's expensive fot what they have to offer. I got stoled in my own Room, the cleaning lady took my mom's swetter and the charger from my cell phone that it as in one of my suitcases that it was inside of the closet, when I called the manager there was no manager in charge, I have to wait for more than an hour for him to show up and at the end I was the liar according to him, he told my mom that how she dare to blaim the cleaning lady if she had losted her swetter and that maybe I left my charger somewhere else. He asked to check my suitcases and the ones for my mom and he refused to take responsability, he calls us thiefs and a pair of gold diggers. After that he refused to do something about and for other comments we heard that this is not something new. I would never ever in my life had an experience like this. I payed way to much money for what I received and they range theirselves as a 4 stars Hotel, ja, in their dreams.
- Official Description (provided by the hotel):
- The Vista Caribe Hotel is located few steps from the beach in the most beautiful and amazing sea port of Playa del Carmen, just in middle of the Mexican Riviera Maya. The hotel has 35 comfortable and clean rooms, junior and master suites. The swimming pool is sorrounding by a tropical garden. The famous Fifth Avenue is just 20 meters from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Vista Caribe Hotel
- Hotel Vista Caribe Mexico/Riviera Maya - Playa Del Carmen