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“Horrible experience. Please don't waste your time and money.”
Review of Maya Bric Hotel

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Maya Bric Hotel
Ranked #163 of 214 Hotels in Playa del Carmen
Reviewed 16 April 2014

Horrible experience. If you don't believe me, take a look at the pictures that thankfully somebody took the trouble and had the generosity to warn us, although too late for me. Check them out so that it doesn't sound like we are sore and/or picky customers. Soon after checking in we chose not to stay there, so we gave them their room back after less than an hour, and quickly found a much cleaner neater hotel less than a block away for a third of the price (40 Dll a nigh) that even included breakfast. For the price of 130 Dlls a night you would expect to have safe and secure parking but you are on your own, left in an unknown foreign city to find one (for an additional fee of course). The room was hot and the old and tiny A/C unit was insufficient. There was a slight but clearly distinguishable sewage odor emanating from the toilet. The floor of the shower was the same as the rest of the restroom, and it was only divided by a curtain. The room was tiny, even though I paid for four adults and two children ( they just added a small baby crib, making the living space even smaller). The TV is the size of a tablet and it didn't work. When I came back to pick up the luggage to move to the neighboring hotel the electricity didn't work and I had to use my cell phone to find and pack our belongings, somewhat uncomfortably fearing for my safety. Fortunately I had hired the assistance of a person from the other hotel (Adelas) that accompanied me to help, which gave me a little bit of sense of security. The pool is tiny and the water was dirty, with the paint peeling off. The entrance to the "hotel" is a converted garage entrance and driveway. They had a construction worker building a reception and the "front desk" was a makeshift, improvised group of cofee tables, with cables throughout the floor. When I requested my money back for the two nights, (o whoping $263 Dlls for that cheap Motel at best) I got a cold but swift negative from the manager. She rudely replied "Do whatever you want".Coming from a resort in Cancun the shock was unacceptable to my family, For 35 dollars more for a total of $165 a night I got a suite at the Royal Islander with two rooms, three beds, one king and two twins, a sofa, two flat screen tvs of 32 inches each with cable, a giant digital safe, digital door locks, a walk in closet, dishwasher, microwave oven, stove, a small family size refrigerator, a blender, cutlery, dishes a dinner set, an iron, and ironing board, and a hair dryer, two independent air conditioning units, two terraces with view to the ocean, right at the beach, elevators, independent wi-fi, free and ample secure parking with valet service if needed. Please dont waste your money, unless you are on a budget, than I guess it could be worth at best 50 Dlls a nigh or maybe 60 in the first floor (there are no elevators) and in the high season.

Room Tip: If you are on a budget than I guess its OK for no more than $60.00. If you think you can afford a li...
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  • Stayed: March 2014, travelled with family
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3  Thank Eduardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 340 reviews

Reviewed 2 April 2014

I've been staying at the Maya Bric in Playa since the 1980's. It's the best location in Playa; right on the strip about 5 blocks north of the bus station and about 3 blocks from the beach. The service has always been grand and the security is excellent. The hotel has gone through recent remodeling...they were in the process the last time I stayed there in December of 2012. Fine resturants are within a block and an excellent breakfast spot is next door.

  • Stayed: May 2013, travelled with friends
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Thank Y2589RZbobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYABRICHOTELM, Public Relations Manager at Maya Bric Hotel, responded to this reviewResponded 11 April 2014
Google Translation

Muchas gracias por tomarse su tiempo y escribirnos un comentario.
Le damos las gracias de parte de todo el Staff de Maya Bric Hotel. esperando se hospede con nosotros nuevamente en sus próximas vacaciones.

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Reviewed 6 March 2014

My wife and I stayed in a second floor room for a week in February, 2014. I observed that some rooms are in better condition than others, most notably the rooms at ground level. But even the rooms on the 2nd floor varied somewhat in condition. Ours was a room that seemed to have been in need of rejuvenation. Which seems to be the theme for this hotel which prides itself on being one of the older establishments on 'the strip' or Quinta Avenida or 5th Avenue. I've read that the hotel was recently purchased and, if that's true, the new owner seems to be rejuvenating the place. Not really renovating, but rejuvenating. By the condition of the pool (with it's missing tiles) and the disrepair of many of the hotel's other assets it might be that the previous owner let the hotel lapse a bit. While we were there a fresh coat of paint was being applied and the wrought iron staircase was stripped and painted.
The WiFi is best opposite it's strongest access point in front of the reception desk. In the our room the WiFi was inaccessible except during the early morning hours when no one else was on. The beds and washroom are 2-star quality - functional and cheap. The pool you see which represents the hotel on most booking sites is the hotel's greatest asset other than it's location on 5th Avenue. The restaurant with it's breakfast are decent quality. It's probably these latter 2 features which push the hotel to a 3-star rating on many booking sites since the rooms don't warrant it. Curiously, the rooms have a small LCD television on the wall which sports generally poor reception of a few Mexican channels. (BTW, for english movies Mexico dubs Spanish instead of using subtitles.)
Above all, this is a budget hotel run by competent staff that is in need of muchos pesos to bring it back to it's former glory. It's pool sets it apart from many other hotels. Across the street is the Siesta Fiesta Hotel/Restaurant with lively and loud entertainment that shouldn't disturb all but the lightest sleepers.

Room Tip: The ground level rooms seem to be in better shape then the others higher up. Get to breakfast early...
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  • Stayed: February 2014, travelled as a couple
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1  Thank MisterEtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYABRICHOTELM, Public Relations Manager at Maya Bric Hotel, responded to this reviewResponded 13 March 2014

Hi.
Thank you for your comment.
It is right we are a new administration and we are improving the hotel for make it more comfortable. Sorry if this border you.
Thank you for choosing us as your hotel.
We hope to see again.

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Reviewed 3 March 2014 via mobile

The location is great, a stones throw from the beach and in the middle of all the Playa action. (this good location comes with some nightclub noise but nothing that will keep you awake.) Showers have good pressure with piping hot water. In short the room is all you can ask for with the only issue being the AC above the bed so blowing directly on you all night. Whether this is a good or bad thing is personal preference. Pool is small but not bad for the price. Full of children and scuba lessons so might be best to head to the beach but hey that's why we come to Playa.

 Restaurant is set in a nice garden and was nice for a quiet dinner if you wanted to stay off the strip for the night.

Now for the not so good. Wifi is non existent either in the rooms or communal areas. It connects in the common area but you will grow old waiting for things to load so if choosing to stay assume you will need to head out to a bar/restaurant  if you need to check emails. A big negative given that wifi is a must for any decent hotel these days. 

If you want a room with TV, look elsewhere as it is a 19 inch with no reception but hey.

Renovations are being completed on the hotel at present, painting and some minor repair works so this comes with some daytime noise. Looks like they will be finished in a few weeks so should be a benefit once complete.

All in all not a bad place to stay especially if you want to be in the thick of the nightlife. The lack of wifi lost this place a couple of stars.

  • Stayed: February 2014
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1  Thank BUGONTOUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYABRICHOTELM, Public Relations Manager at Maya Bric Hotel, responded to this reviewResponded 13 March 2014
Google Translation

Hola.
Muchas gracias por su comentario.
Es verdad estamos en proceso de remo-delación y de muchos cambios para que sea un beneficio.
Le agradecemos contar esto como algo bueno y no algo malo.
El servicio de Internet es un poco difícil de mantener en buen estado, ya que en general, en todo Playa del Carmen es malo y más si llegamos a tener lluvias.
Esperamos su comprensión.
Gracias por elegirnos como su hotel.

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Reviewed 27 February 2014

Located right downtown to all the shopping and restaurants, close to the ocean. The rooms are very tiny with hard as a slab of cement beds. We stayed for nine days, we booked online with Expedia, we tried to get a refund but couldn't. ( expedia screwed up our reservation the first night and we had to drag our suitcases to another hotel for the night). The noise at the Bric Maya was unbearable. The Coco Bongo and the Fah were close by and it sounded like a night club right in our room all night long until 5 am in the morning! Even with ear plugs it was very difficult to sleep. In the morning they started hammering and sawing all day long right outside our room!, In the tiny pool they had scuba lessons so you could not really relax by the pool or dip in it, there was no room!. Fifth Ave is crazy and way way over priced for drinks and food. We tried many different restaurants, they herd you in like cattle and feed you terrible food . The vendors drive you crazy, constantly trying to sell, sell sell! The one nice thing was the restaurant, the breakfast was good and the cook was a really nice fellow. Playa del Carmen has really gone down hill, I use to love going there but its too crazy.

Room Tip: Don't stay there!
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  • Stayed: February 2014, travelled as a couple
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3  Thank KDNEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYABRICHOTELM, Public Relations Manager at Maya Bric Hotel, responded to this reviewResponded 13 March 2014

Hi.
I feel sorry reading this comment. And we apologize for the problem with Expedia. We try to do the best for you.
I can read that you do not understand the concept for being in the 5ta Av at Playa del Carmen.
The hotel is in the medley of the downtown. Close form everywhere.
And It is logic that it is no going to be a very relax place, far away from the noise and from the people.
And yes the 5ta Av. Is very busy always even in low season.
The constructions that you eared were all-around the hotel.
Playa del Carmen is billing a lot new places, always. And unfortunately is something that we cannot control.
So I recommend you to read about the city and about the places that you’re going to visit.
Vacation time is for enjoy the place you are.
Any way we hope see you again and offer you a different experience.

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Reviewed 23 February 2014

My husband and I had a great 10 days.
We have been to Playa 20 different times and we have always stay on 5th. ave.
This was our first time at Maya Bric and we will be back next year.
The location is great, its clean and very safe.
They provide beach towels, there pool is small, but I enjoy the Ocean.
Breakfast is AWESOME, we also had dinner there and that was also Good
The staff very nice always had a SMILE.

  • Stayed: February 2014, travelled as a couple
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1  Thank HotBlondie61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYABRICHOTELM, Public Relations Manager at Maya Bric Hotel, responded to this reviewResponded 27 February 2014

Thank you so much for your comment. It helps us a lot.
We always try to do the best for our guests, because we know vacations time it an especial time for you all, and we want to make it especial every single day.
We are having some changes for upgrade Maya Bric Hotel.
Thank you for choosing us as your hotel. We will glad to see you again in your next vacations in Playa del Carmen.

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Reviewed 5 February 2014

Maya Bric Hotel offered the two of us great accommodations for our 1 night stay in Playa Del Carmen on the way toward Tulum. The room was very comfortable, the water was hot with good pressure and the made to order breakfast was outstanding.

The location is right on 5th and close to the ADO Bus Station. The location offers great access to the shops and the beach. I think this hotel is great for short visits in Playa. The nightlife in the area can be a bit loud if you're not partying or a light sleeper.

  • Stayed: January 2014, travelled as a couple
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2  Thank runswithelk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYABRICHOTELM, Public Relations Manager at Maya Bric Hotel, responded to this reviewResponded 14 February 2014

Thank you so much for taking your time to write us.
Every comment it is an opportunity to change things to improve.
About the noise at night, it is difficult try to stop this because we are at the 5ta AV. Very sorry for that.
Thank you again for choosing us as your hotel.

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Additional Information about Maya Bric Hotel

Address: 5a Avenida 455 Entre Calle 8 y 10 Lote 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #163 of 214 Hotels in Playa del Carmen
Price Range: £49 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Maya Bric Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
Family oriented and suitable for the cost conscious traveler as well as the stopping by backpacker. Ideal spot for longer as well as short stays. ... more   less 
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Also Known As:
Maya Bric Hotel Mexico/Riviera Maya - Playa Del Carmen

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