Horrible experience. If you don't believe me, take a look at the pictures that thankfully somebody took the trouble and had the generosity to warn us, although too late for me. Check them out so that it doesn't sound like we are sore and/or picky customers. Soon after checking in we chose not to stay there, so we gave them their room back after less than an hour, and quickly found a much cleaner neater hotel less than a block away for a third of the price (40 Dll a nigh) that even included breakfast. For the price of 130 Dlls a night you would expect to have safe and secure parking but you are on your own, left in an unknown foreign city to find one (for an additional fee of course). The room was hot and the old and tiny A/C unit was insufficient. There was a slight but clearly distinguishable sewage odor emanating from the toilet. The floor of the shower was the same as the rest of the restroom, and it was only divided by a curtain. The room was tiny, even though I paid for four adults and two children ( they just added a small baby crib, making the living space even smaller). The TV is the size of a tablet and it didn't work. When I came back to pick up the luggage to move to the neighboring hotel the electricity didn't work and I had to use my cell phone to find and pack our belongings, somewhat uncomfortably fearing for my safety. Fortunately I had hired the assistance of a person from the other hotel (Adelas) that accompanied me to help, which gave me a little bit of sense of security. The pool is tiny and the water was dirty, with the paint peeling off. The entrance to the "hotel" is a converted garage entrance and driveway. They had a construction worker building a reception and the "front desk" was a makeshift, improvised group of cofee tables, with cables throughout the floor. When I requested my money back for the two nights, (o whoping $263 Dlls for that cheap Motel at best) I got a cold but swift negative from the manager. She rudely replied "Do whatever you want".Coming from a resort in Cancun the shock was unacceptable to my family, For 35 dollars more for a total of $165 a night I got a suite at the Royal Islander with two rooms, three beds, one king and two twins, a sofa, two flat screen tvs of 32 inches each with cable, a giant digital safe, digital door locks, a walk in closet, dishwasher, microwave oven, stove, a small family size refrigerator, a blender, cutlery, dishes a dinner set, an iron, and ironing board, and a hair dryer, two independent air conditioning units, two terraces with view to the ocean, right at the beach, elevators, independent wi-fi, free and ample secure parking with valet service if needed. Please dont waste your money, unless you are on a budget, than I guess it could be worth at best 50 Dlls a nigh or maybe 60 in the first floor (there are no elevators) and in the high season.
- Official Description (provided by the hotel):
- Family oriented and suitable for the cost conscious traveler as well as the stopping by backpacker. Ideal spot for longer as well as short stays. ... more less
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- Also Known As:
- Maya Bric Hotel Mexico/Riviera Maya - Playa Del Carmen