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“This is not a 5* hotel but good 4*”

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Eurostars Hacienda Vista Real
Ranked #113 of 211 Hotels in Playa del Carmen
Campbeltown, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“This is not a 5* hotel but good 4*”
Reviewed 13 January 2014

We stayed 4 nights at the hotel and the staff upgraded us to a suite as the room we looked at was small, dark and not what was shown on the pictures on booking.com. The glass to the patio windows had a crack in it and generally it was not good. The suite we moved to was very large and had marble floors but I found it be empty.

Positives:
Large and spacious room
Very helpful staff
good location for golf course
The spa was great - big and quiet
Breakfast was lovely with changes everyday

Negatives
Not 5* by any means more 4*
The rooms had very little furniture so it felt empty - they even had to move the TV from the bedroom to the lounge as there was only one TV in the Suite
The room was dusty in places and not cleaned all over
The terrace furniture was one chair and one broken sun lounger - we had to move the chairs outside ourselves
There was no Kettle or Tea and coffee making facilities at all and no mini bar, when we asked what was available from room service they said beer and water

Overall I would recommend this hotel if your on a budget and not expecting 5* quality. The spa was the best bit which was large and hardly anyone in it.

  • Stayed January 2014, travelled with friends
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Helpful?
3 Thank Heydan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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Michigan
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 December 2013

We just returned from Playa del Carmen. We stayed 2 nights at this hotel. We upgraded to a one bedroom unit on the lobby level which was stunning. The space, the decor, cleanliness, everything was really beautiful. a full breakfast buffet was included daily as well. Even though breakfast was included we would have liked a coffeemaker in the room. The kitchen wasn't outfitted very well. The pool area was very pretty but a bit small. It is about a 20 minute walk to downtown. Overall we were extremely comfortable, slept well and were thankful for the very attentive staff.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank susan53antiques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont, California
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 December 2013

We stayed there for 3 nights. Initially, it was just to sleep there since we had planned on visiting the local attractions (Xel Ha, Xcaret, etc.).

We booked our room through Expedia for $262 total for 3 nights in the ambassador suite (it included breakfast) It was a great deal!

We arrived kind of late. We got lost for a while in our rental car. But it was totally worth it!

CHECK IN
When we checked in, the guy was EXCELLENT! He helped us with our bags and checked us in. Before he proceeded, he gave us an ice-cold water bottle and welcomed us. He had our room ready with the AC on. He booked our tours on the spot and took us to our room. He gave us a quick orientation and then offered to order us pizza for dinner! We didn't. We wanted to see the town. It was the best check in experience I have ever had!

THE ROOM
The room was waaay spacious, very clean, and nice. It had a full kitchen that was stocked with dishes, a dishwasher, sink, stove, granite counters, and a full sized fridge.
The bedroom had two double beds that were comfy and clean. When we arrived we had chocolates on the bed with a little note. It was cute. We had clean towels every day. The closet was huge with a free safe and free wifi that actually worked! We had a full living room and dining area. It was quite impressive! They have a pretty nice pool. They gave us basic toiletries- we had our own.

THE BREAKFAST
It was pretty good. A good variety... enough to get stuffed! They had the basics: toast, eggs, potatoes, cereal, juice, milk, fruit, beans, a meat dish, coffee, veggies, yogurt, cold cuts, etc. Their cooked food gets replaced regularly, so it is always fresh.

We weren't in the room as much. We were out and about. You do need to have some kind of transportation, though. I can't imagine having to stay without a car. I don't really like having to walk everywhere.

CHECK OUT
It was quick and easy. Just returned our towel cards and that's it. It was very pleasant.

I would highly recommend this place to everyone!

Room Tip: Splurge on the Ambassador suite. It is VERY worth it and very nice!!!
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  • Stayed November 2013, travelled as a couple
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Helpful?
7 Thank lizluvsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 November 2013

We stayed for 16 nights. Loved the hotel, peaceful, quiet, surrounded by a golf course, beautiful gardens and a small lake (the golf course is not part of the hotel and costs $190US a round). Amazing variety of wildlife right on your doorstep. Room was lovely, service was excellent, food was delicious though a little limited, and no dinner service. Bar too was limited in choice....tip....buy you own from the local Wallmart. Very reasonable cost for all food and beverages at the hotel. Staff were an absolute pleasure, couldn't do enough for us. The hotel is a 10-15 walk to town. There are 3 local restaurants which you can walk to in 5mins - tip - order food delivered to your room from the local Italian restaurant....delicious! Breakfast selection was good, coffee lovely and eggs to order. Tip - if you are taking a tour ask for a take away breakfast, as the dining room doesn't open till 7.30am by which time you will need to have left.

  • Stayed November 2013, travelled as a couple
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Helpful?
4 Thank grant s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 November 2013

Be prepared to walk 20-25 minutes to the beach and 5th ave or pay $7.00 for taxi each way. It is not 15min. walk as mentioned by some reviewers.
I would stay closer to the center next time. Breakfast was OK-nothing great. Beautiful grounds.

  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank podrozniczkaEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
verde valley
Level 6 Contributor
485 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 3 November 2013

This is a wonderful property, but their very own security guard does not even know where the place is. he sent us on a wild-goose-chase for a couple of hours. its NOT really near the beach, and you have to drive (or taxi) anyplace interesting.

the property itself is quite nice, although we had to change rooms twice to find one with working A/C.

you cannot drive up to this hotel. so if you have lots of luggage, this is going to be a problem.

If you have any problems on the weekend like i did, there is no manager on duty, so you are outta luck on that one! her name is Arantxa Munvera.

Room Tip: get a GOOD map of the location!
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank arizona-mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Aventuras
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 July 2013

This hotel is an absolute gem. Hidden away down in Playacar on the golf course, in a quiet residential cul-de-sac, but minutes from the beach and 5th avenue. My husband and I came for our 20th anniversary, and loved every minute. Highlight: the funky pyramid spa with hot, warm and cool jacuzzi tubs and a sauna was included in our very, very reasonable rate. Service is absolutely five star all around. We got a free room upgrade, and the complimentary bottle of wine on check-in was upgraded to champagne when they heard it was our anniversary, and delivered to our room. Only negatives (and I include these to be absolutely partisan) the rooms are great, but not 5-star EUROPEAN or USA quality - 5 star Mexico, yes. Some small things (such as balcony railings) could do with a little cosmetic repair or a lick of paint, but nothing at all major. Overall, I highly recommend this hotel if you are looking to be close to the beach and the shopping, restaurants and nightlife of Playa del Carmen, but in a quiet, tranquil location.

  • Stayed June 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank betsyb00p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Hacienda Vista Real

Property: Eurostars Hacienda Vista Real
Address: Villas Pakal Paseo Chichen Itza Ret. 3 | Lotes 12 y 13, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#62 Spa Hotel in Playa del Carmen
#89 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Eurostars Hacienda Vista Real 3.5*
Number of rooms: 77
Official Description (provided by the hotel):
Hotel Eurostars Hacienda Vista Real is a luxury resort that beckons you to enjoy the pleasures of Mexico´s Caribbean coastline. The hotel has 77 elegant, sophisticated rooms, a swimming pool and restaurant, which offers a buffet breakfast and traditional Mexican snacks for lunch, including chicken fajitas, guacamole, quesadillas and chilaquiles. ... more   less 
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Also Known As:
Eurostars Hacienda Vista Real Mexico/Riviera Maya - Playa Del Carmen

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