We stayed 4 nights at the hotel and the staff upgraded us to a suite as the room we looked at was small, dark and not what was shown on the pictures on booking.com. The glass to the patio windows had a crack in it and generally it was not good. The suite we moved to was very large and had marble floors but I found it be empty.
Large and spacious room
Very helpful staff
good location for golf course
The spa was great - big and quiet
Breakfast was lovely with changes everyday
Not 5* by any means more 4*
The rooms had very little furniture so it felt empty - they even had to move the TV from the bedroom to the lounge as there was only one TV in the Suite
The room was dusty in places and not cleaned all over
The terrace furniture was one chair and one broken sun lounger - we had to move the chairs outside ourselves
There was no Kettle or Tea and coffee making facilities at all and no mini bar, when we asked what was available from room service they said beer and water
Overall I would recommend this hotel if your on a budget and not expecting 5* quality. The spa was the best bit which was large and hardly anyone in it.
- Official Description (provided by the hotel):
- Hotel Eurostars Hacienda Vista Real is a luxury resort that beckons you to enjoy the pleasures of Mexico´s Caribbean coastline. The hotel has 77 elegant, sophisticated rooms, a swimming pool and restaurant, which offers a buffet breakfast and traditional Mexican snacks for lunch, including chicken fajitas, guacamole, quesadillas and chilaquiles. ... more less
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- Also Known As:
- Eurostars Hacienda Vista Real Mexico/Riviera Maya - Playa Del Carmen