No wonder this was one of the only hotels with availabilities on Dec 30/31... First of all, this hotel is not in downtown Playa. Not that it mattered to us, we don't mind having to take a cab to go to the city. When we saw our room we freaked out: basically, half of the hotel rooms (those that are not facing the pool) have only two tiny windows of 5 inches by 15 inches facing a walkway, and one window facing the adjacent room's wall. This means that it is always gloomy in your room and have to turn the lights on during daylight. Second, the paint was coming out of our bathroom ceiling, leaving white chips on the floor. While we were showering, the damp made it worse and we would have paint fall on our heads. The worst part was when we enterred the room, there was an awful smell... like ultra humid and stinky. The manager recognized this smell was not normal, but she just said that it was due to the fact that so little air comes in the room, as their ventilation system does not work properly in that room. We told them they should change our room, but she said they were booked (then why the heck are they selling this room?). But she said she would do something about it. She called a house keeper, told us to wait in the lobby. We came back 20 minutes later, the house keeper had spilled all over the floor and in the bathroom this artificial cinammon oil meant to camouflage the smell - but she had put so much the whole place was even worse and it was hard to breathe because of the chemicals! So then we had to bring in extra fans to fan the place for 2 hours - and try to get this awful cinammon smell out. We finally managed to get the smell out and go to bed. The next day they put us in another room that was ok (no smell) - but the windows were still tiny. During the entire evening the person on duty hardly spoke english and told us she didn't have the manager's number. I will never go back there.
- Official Description (provided by the hotel):
- Indulge yourself in breathtaking villas. Experience a vacation like no other where paradise is not a destination, but your vacation lifestyle. Set a precedent for your vacations with Hacienda Vista Real. It has 73 luxurious villas with an incomparable view of the amazing golf course All villas in this hotel are finely furnished and decorated. Each villa offers a fully equipped kitchen, Jacuzzi, central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort. ... more less
- Reservation Options:
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- Also Known As:
- Eurostars Hacienda Vista Real Mexico/Riviera Maya - Playa Del Carmen