This review is long overdue. My wife and I decided on the Vista Real for our honeymoon. The promise of a private beach club, and free shuttle to and from was a major reason for our decision, since the hotel is not on the beach. However when we arrived the hotel had just been sold, actually it was being sold right before our eyes. We saw both the owners (new and old) finalizing the deal. The beach as it turned out was not part of the deal. Under the new owner's command the management showed us no sympathy nor would they negotiate anything to make the situation right. We ate at the outside restraunt the vast majority of our stay, the food was very good and the staff was wonderfull. The change in ownership had the staff just as worried as we were upset. Because of the timing of our trip I cannot recomend this hotel. I fear that the staff that was there was not retained or they were not treated right and found other employement. And they were the only highlight of our stay. Bottomline; no beach, bad ownership, $5-10 cab ride to anything, nice spa, nice golf course, small rooms unless you get a suite. Probably a better value out there
- Official Description (provided by the hotel):
- Hotel Eurostars Hacienda Vista Real is a luxury resort that beckons you to enjoy the pleasures of Mexico´s Caribbean coastline. The hotel has 77 elegant, sophisticated rooms, a swimming pool and restaurant, which offers a buffet breakfast and traditional Mexican snacks for lunch, including chicken fajitas, guacamole, quesadillas and chilaquiles. ... more less
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- Also Known As:
- Eurostars Hacienda Vista Real Mexico/Riviera Maya - Playa Del Carmen