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“Great food, bad management”
Review of BIO-Natural

BIO-Natural
Ranked #76 of 1,267 Restaurants in Playa del Carmen
Certificate of Excellence
Price range: US$6 - US$12
More restaurant details
Restaurant details
Dining options: Breakfast, Lunch, Delivery, Reservations
Description: Organic, vegan and natural restaurant and store in Playa del Carmen, Find BIO-Natural at its new location on 10 street between Constituyentes. You can find healthy food, prepared with organic products and superfoods, you have lots of vegan and vegetarian options (all the menu)You can come for breakfast and lunch from 9am to 9:30 pm. Some thing that you can find here is a delicious hummus with pita bread, super salad with hemp, pasta of spirulina, Chilaquiles, Eggs Benedict and vegan breakfast. Find the same organic and vegan ingredients for cooking yourself at the store! Is only option like this in Playa, be healthy on your visit in the Caribe with BIO-Natural!!
Playa del Carmen, Mexico
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great food, bad management”
Reviewed 14 June 2014

Great food, great options on meal and drinks, great wait service (Fernando our waiter was very friendly and helpful); however Alfredo the manager was rude, not polite and not helpful. We ordered a dairy free main course (medical condition) and when we got it, it seemed it was not, we asked about our concern and Alfredo the "manager" said: didn't you read the menu? and left, he kept having more bad attitude during our breakfast and we felt uncomfortable. This place can be better if his attitude changes and improves.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mexbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meybell G, Gerente at BIO-Natural, responded to this review, 6 July 2014
Hello dear customer, thank you for your comment.

We apologize about the situation you had at BIO-Natural..

Alfredo was in a trying time as manager and he is not at BIO-Natural anymore.

One of our values is being friendly, and we are working for select the people who share our values..

Unfortunately some times need to cross people at BIO-Natural without our values until we realizes it.

So we are very thank you for your comment.


We hope you can return and we will give you 10% off in your bill for the compensation for the event

And sorry for my poor english..

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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391 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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St. Eustatius
Level Contributor
82 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Great selection and good food.”
Reviewed 31 May 2014

A very interesting menu and the food is very good. My only complaint is you can find similar quality veggie or vegan food elsewhere in Playa for cheaper, and you don't get much more for your money here. That is my only negative comment.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DollyDiabolique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, Mexico
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Simply Great!”
Reviewed 27 May 2014

First time at Bio Natural, they cook the best veggie lasagna!, nice menu, relaxed atmosphere, we enjoyed our time there. Also is a nice place to shop natural and organic goodies. Will definitely return.

  • Visited April 2014
    • Value
    • Service
    • Food
Helpful?
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
14 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“A must for any healthy eater”
Reviewed 19 May 2014

The food at this place is sooooo good. It is such good value for money and ultra healthy whilst still tasting amazing. We had the beetroot salad and the lasagne with vegan cheese. Totally out of this world! Also make sure you get the BIOtea... it was really refreshing on a hot day.

Visited May 2014
Helpful?
Thank Viverama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa del Carmen, Mexico
Level Contributor
44 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 86 helpful votes
“Jewel in the Crown!”
Reviewed 17 May 2014

All the reviews here agree, and I’ll second the opinion! Great stuff! We ate here for breakfast the only morning we didn’t make our own, and everything was delicious! While we were waiting for the food to arrive, my friend wandered into the natural foods store next door in the same complex, just fascinated by all the products and foods they have there. Coming from California she is used to organic and natural and gluten-free products, but this was still one of the best collections of that sort of stuff I have ever seen anywhere in Mexico. So, with delicious food in the restaurant and the possibility of making more on your own with the products sold in the store, this is a jewel in Playa’s crown for international visitors and residents alike.

Visited May 2014
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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