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“Horrible service, couldn't breath from mold” 1 of 5 bubbles
Review of Suites Corazon

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Suites Corazon
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible service, couldn't breath from mold”
1 of 5 bubbles Reviewed 28 December 2013

After a couple days, I realized I wasn't getting a cold but suffering from breathing in mold from the building. The building smells old when you walk in, even though it has been recently renovated. The ladies that ran the place were all rude and mean. She acknowledged there that mold may have been coming from the air conditioner and causing my allergies, which I don't normally have, and then refused to refund the money for the last two nights we had already reserved and paid for where we offered to find another hotel and she said it wasn't a problem with their service. In humane and ridiculous.

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Tiana040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel_Lehto, Gerente at Suites Corazon, responded to this review, 7 January 2014
Dear Tiana

Thank you for your comment we think is an opportunity to improve our service because is our first complain about this issue.

We tried to help changing to other apartment in the same condo when we was 100% booked. During the dates of your stay, the weather was very rainy and cloudy for several days greatly increasing the level of humidity, is normal in the caribbean weather. Maybe that might be the reason.

We give regurlaly maintenance to our ACs with a qualified company. The construction was during 2012 and the opening of Suites Corazon was in January 2013.

We apologies if you do not like our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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255 reviews from our community

Traveller rating
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4
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Suites Corazon

Property: Suites Corazon
Address: Calle 14 Norte Entre 5 Y10 Avenida | Playa del Carmen, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
Ranked #1 of 196 Speciality Lodging in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Suites Corazon 3*
Number of rooms: 16
Official Description (provided by the hotel):
Suites Corazon is a beautiful luxury condo one bedroom in Playa del Carmen. Offers the perfect and comfortable getaway in the heart of Playa del Carmen.We are a new Condo Hotel with 14 apartment in a prime location. The beach is only 3 minutes walking from the Condo Hotel and you'll have a choice of great beach clubs like Blue Parrot or Mamitas Beach that has excellent meals and drinks, you can enjoy a hammock or a beach bed in a one of the best beaches in the Mexican Caribbean.The 5th avenue,is only two steps walk, and there you'll find all kinds of restaurants, bars and shopping stores with the best designer brands or handcrafts to have a souvenir. Wal-Mart is only 5 minutes walking distance. The Apart-Hotel has 16 suites equipped with kitchenette, one king size bed or two queen size beds, living and dining room, balcony, safe, closet, spacious bathroom, air dryer, satellital tv, wifi, air conditioning, ceiling fan, towells, maid service. ... more   less 
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Also Known As:
Suites Corazon Mexico/Riviera Maya - Playa Del Carmen

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