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The Royal Playa del Carmen
Ranked #12 of 214 Hotels in Playa del Carmen
GreenLeadersSilver level
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best Vacation!”
Reviewed 1 August 2012

Just got back from a week at The Royal in Playa del Carmen. What an amazing trip! We were greeted like royalty with a glass of champagne and decided to upgrade to a beach walk out suite. This room rocked we had our own cabana outside and beach front access to the pool and beach. Beautiful view. The staff at this resort were absolutely amazing!!! The fun crew by the pool kept activities flowing all day long. We even decided to take a snorkeling trip to Cancun with the hotel and those guys made the trip UNBELIEVABLE. I can't thank everyone there enough for making our stay so amazing. Our room was always clean and filled with surprises from housekeeping and dinner at Chef Plate made our taste buds explode. I am ready to go back and relax all over again!!!!

Room Tip: 1st floor by the pool and bar was so accessible and made the stay extra fun!!
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  • Stayed July 2012, travelled as a couple
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Helpful?
5 Thank LittleGretel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Connecticut
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 August 2012

Vacationed at this property 7/14 thru 7/21 and had an overall very good experience at a well kept, clean resort. The location was good for those who like to venture into 5th avenue area. Agree with previous comment that it is really nice to not need reservations at most of the restaurants. We found the food to be quite good and were also happy with the drinks. The evening entertainment was okay with only issue being the temperature within the lobby area got uncomfortably warm. Only had two minor complaints I would share although in fairness, we did not bring either to managements attention. The first was the mattress on the bed really needed replacement as it sagged to the point where I used a towel to level. The second was that the maintenance crew would perform some type of work on a tank farm resulting in someone hitting a valve with a wood board waking us up nearly every morning. But I would say the room we had was very nice with a jacuzzi, good view of pool, ocean, and actually could see Cozumel in the distance. I think room number was 1463. We found the staff friendly at check in (do wish I could remember her name as she was very very nice and helpful) and at the spa where I was treated well by Berenice and Yaz. We really enjoyed the Italian restaurant the most and the coffee shop was great. Our first couple days we spent on the beach and only down side fr us was that the beach is public so there were familily's with children at an otherwise adult only resort area. Getting there early would get a hut for shade of which there was a decent number but did fill up even though hotel was probably only 80% capacity. The pool area is real nice but there is limited shade and primarily rely on the shade built into the lounge chair. Overall we really enjoyed the resort and found everyone we interacted with to be friendly, helpful, and happy. We are glad we chose this Resort and would recommend it to others.

Room Tip: Our room was on 4th floor to the right side over the Tequila bar and offered a nice view of the main...
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  • Stayed July 2012, travelled as a couple
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Helpful?
6 Thank adecentgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 August 2012

My partner and I stayed here for two nights at the end of a tour through Mexico. This resort exceeded all expectations.

Our suite was perfect. The food was exceptional. The bar staff efficient and friendly. The pools spectacular. The beach breath-taking.

We were genuinely sad to leave and will be back (a big compliment considering we live on the other side of the world!).

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
4 Thank Mikaila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2012

Can't say enough about this Resort... everything from the hotel, to the restaurants to the staff and the nightly entertainment was excellent...the pool activity people were great with daily activities especially Teresa very pleasant girl and lots of fun!!!The best were no dinner reservations were needed for any of the restaurants which was a plus! The house keeping staff could not do enough for you Our house keeper Gladis S.was always on top of all our needs. Bar staff Cecila, mave, and Andrea were great! All of this staff works very hard and always had a smile and very accommodating... Can't wait to go back!!!Travel alot and this is one of the best!!!

Room Tip: all ocean front rooms are nice!Especailly the jacquzzi's in them!
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  • Stayed July 2012, travelled with friends
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Helpful?
5 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wadesville, Indiana, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2012

On July 15th my wife and I had a Romantic Couples Massage that was given to us in our suite. The therapists were Yaz and Berenice, they gave us an absolutely wonderful, relaxing and soothing series of massages. I had been sunburned earlier in the day and thought about cancelling, I'm glad that I didn't. Berenice rubbed me with some kind of oil that soothed the burn . After 2 hours of massaging they left us on our balcony with champange and chocolate covered strawberries, wow! Overall the evening was first class!

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
3 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2012

My experience at the Royal was amazing. Location was perfect.
Room was beautiful, loved the chocolate every night.
Most important was the entertainment staff, especially Terese and Renato so friendly and helpful always had a smile. Renato very good aerobic instructor. Terese an absolute delight to be around :) Each day they would stop and chat very personable, made my stay more enjoyable.

  • Stayed July 2012
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Helpful?
6 Thank PEWils15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2012

My husband and I had our wedding here and it was the best experience ever. We had a wedding planner lilia she was amazing. It was more than I could ever imagine she made our day truly special. We stayed two weeks and every bit of the hotel was great. The best restaurant was the chefs plate. Hakim was amazing. We had 35 guests stay for a week and everyone had a blast. I would definitely recommend this hotel and can't wait to go back again.

  • Stayed March 2012
    • Value
    • Location
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Helpful?
5 Thank Happyeverafterf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya

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