We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Royal Playa del Carmen
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Grand Hyatt Playa Del Carmen Resort(Playa del Carmen)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
View Hotel
  • Free Wifi
  • Free Parking
Panama Jack Resort(Playa del Carmen)
View Hotel
Certificate of Excellence
  • Breakfast included
  • Pool
View Hotel
  • Free Wifi
  • Free Parking
La Divina by Aldea Thai(Playa del Carmen)
View Hotel
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Carmen Quinta Resort(Playa del Carmen)
View Hotel
  • Restaurant
  • Bar/Lounge
Unic Design Hotel(Playa del Carmen)
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
  • Free Wifi
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (17,427)
Filter reviews
17,427 results
Traveller rating
13,768
2,373
722
320
244
Traveller type
Time of year
LanguageAll languages
More languages
13,768
2,373
722
320
244
Show reviews that mention
All reviewsmaria mariechef's platecoffee houseromance conciergespice restaurantjose garciadanny boyfrozen grapeshour loungeocean viewturn down servicetequila barour honeymoonlobby barpresidential suitebeach butleril pescatore
FilterAll languages
Updating list...
8,215 - 8,220 of 17,427 reviews
Reviewed 4 January 2014

The person who most personality is MOSHE from the sports and entertainment team. Thanks MOSHE for everything. The food was amazing the drinks also. The shows are not great the dancers lack technique. Katie the entertainer is rude and needs to smile more. She looks like she does not want to be here no one is forcing her. She gets payed to party and make friends and does not do it.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Centurionmaryfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

My wife and I as well as another lesbian couple stayed at the RPC in June of 2013 so this review is delayed. The resort was pretty, the ocean view room was gorgeous and the jaccuzzi was to die for with plenty of hot water. The view of the ocean was marvelous. We were shocked when we went down to the beach the first time, as it stunk like raw unadulterated sewerage. The water is not clear at all, and the pier next to this expensive resort is an eyesore. The beach chairs are touching one another, in rows that you cannot walk in between. Beach service was wonderful however, and the beach waiters work very hard with pride and efficiency.
The waiter at Spice was a horrible homophobe. Repeatedly called my wife sir. When he did not get a rise out of her, he spilled coffee next to her foot, then another waiter came over and spilled milk ON her. When I complained to management they did nothing. After that I was too paranoid to eat in the restaurants in this resort.
This was an unfortunate experience. Shame. This is an honest review. We take our children to the Palladium every year, but just wanted to be a little closer to the night life on 5th avenue, which is an awful lot of fun.

Room Tip: No bad room
  • Stayed: June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank Kathryn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this reviewResponded 7 January 2014

Dear Guest,

First of all, thank you for taking time out to share your experience and we want to express our concern for the situation you said you experienced during your stay but it is our duty to inform you that our number one priority is to provide an absolute safe environment to our guest; We are deeply sorry about your perception from our services and the issues you had in your recently stay but we would like to mention that every day we host hundreds of guests and this is the first time we have a report like yours.

We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

Would never go to again. Our room flooded one night. Sales people were very annoying, constantly trying to sell timeshare. The food reminded me of a cheap cruise ship. There were never any chairs available by the pool because people would throw their towels over the lounge chairs to reserve them all early in the morning. The spin and pilates instructor was great, however the equipment was so out of date and old. The customer service was nothing to brag about, extremely difficult communicating with them since I don't speak spanish. To top the cake, I was nearly knocked over by a man who attacked his own brother in the lobby. They were kicking and punching each other in a drunken fight...I was never apologized to by the staff. A total waist of time and $ at this place!!!!

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank 53carver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this reviewResponded 4 January 2014

Dear Guest,
Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. Please rest assured that we will share your valuable feedback with our staff for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely apologize if you felt uncomfortable with our service. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

The Royal Playa del Carmen is Outstanding. The Staff & service from Carlos, Jaime, Oscar, Katie, Moishe, Isobel, Sergio, Reuben ++ are all top notch .The Rooms are large & spacious, Every Restaurant is amazing and the Food Outstanding - almost like a 5 star dining experience. The Property location is also incredible. We have travelled for over 20 years to Mexico, Jamaica & Punta Cana, never returning to the same place twice. I don't want to go anywhere else from now on. The people make the place, they are all so friendly, helpful and caring. It is also the cleanest resort I have ever been to. There is no garbage anywhere. Only negative I had was one plug in my room did not work. Thank you Everyone at The Royal Playa del Carmen for Our Best Holiday Ever! See you again next year !

Room Tip: All rooms are great. 2nd or 3rd floor closest to the pool would be the best.
  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this reviewResponded 4 January 2014

Dear Guest,

Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and will like to express our deepest gratitude for your continuous preference and for recommending us. We are looking forward welcoming you back in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We felt very pampered on our get-away. The hotel and grounds were kept very clean, our room was on 1st floor and the pool was right outside our room. Rm 191. Angel kept us supplied with snacks and the room was cleaned and beds turned down nightly with comfortable beds and pillows with rose petals sprinkled on them. There was an odor of mold/mildew in the cooling system that you could smell when we arrived in the room, it got better with scented candles, but never went away completely.
The beach and being very close to 5th Ave. was wonderful. The food was mostly good, but fixed a little differently, I thought there would be alot of Mexican food but there wasn't. I really loved the coffee shop. Getting a regular Junior Suite away from the construction was difficult when reserving 48 hrs. ahead of check-in so we took an upgrade. Room service was included in our Ocean View Room and we would definitely go back again. I love the Carribean!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Finer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews