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“The Royal at Playa del Carmen - Feb 2013 "Two Thumbs Up!"”

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The Royal Playa del Carmen
Ranked #12 of 214 Hotels in Playa del Carmen
GreenLeadersSilver level
Calgary, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The Royal at Playa del Carmen - Feb 2013 "Two Thumbs Up!"”
Reviewed 26 January 2014

We had a family group (10 of us, all 18+) vacation at the Royal in Playa Del Carmen in Mexico. All inclusive, everything and more. The service was exceptional. The staff was very courteous and respectful. The hotel grounds, rooms, and beach were great. Food was delicious! Every night there was a floor show to enjoy. Fifth Avenue shopping was right there.

They even provided a electric scooter for one of our group who had mobility issues!

Pool chairs could be hard to find, but some were marked "saved" and never claimed, so... ;-)

We had various rooms around the complex, none were bad (no-one was in the North Wing!

  • Stayed February 2013, travelled with friends
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Helpful?
1 Thank 58-Carl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, 27 January 2014
Dear Guest,

Thank you very much for taking the time to post your great review on Trip Advisor.
We look forward to welcome you once more !!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Cronulla
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 January 2014 via mobile

Very disappointing we arrived to find we were in a room looking over the new extension of the Hyatt hotel who they have a joint venture with. Having requested not to be in the work zone area our room looked over the site and was probably 50 yards from work site and stunk of cigararette smoke. After complaining we were moved to a room with a partial sea view. Where do I start it just went down hill from there! The phone did not work, and the toilet blocked up, the plug in the jacuzzi did not work and 2 hours later is was all sorted but a long process. After the money we spent in the weeks long accommodation the service was not up to scratch at all - even though the Mexicans are very accommodating it was one problem after another. No mint to make a Motijo at one bar of many - central kitchen why not send off for more - the bar tender would rather play dumb than answer that question. Ordered a champagne - flat! Very frustrating when everything is inclusive but a place of this size cannot cope with everyday requests. We did a kayak tour today which was inclusive but paddled out to 50 yards from the shore and the smell of the out fall was terrible. Which was really surprising as so many other countries have so much better infer structure. We have had such a better impact on this in Hawaii, Bali, Thailand, Maldives, Barbados etc. We are just really disappointed in the overall feel of The Royal having read appraisals of the Royal. Our room was to our expectations! and the food was on the whole good but they let us down in their expertise as they are a long way from being professional. We feel that we would not return having come across from the other side of the world if they are not going to be up to scratch then it's not worth spend those extra dollars to come here as we have some many amazing beachside holidays at our doorstep. We would have loved to rave about this beautiful place but it has not meet our expectations!

Stayed January 2014
Helpful?
6 Thank Bluepole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, 27 January 2014
Dear Guest,
Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. Please rest assured that we will share your valuable feedback with our staff for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely apologize if you felt uncomfortable with our services. Also. we apologize for the noise but we would like to mention that the constrcution is not part of our resort. We hope to have the privilege to welcome you back in a future and to provide you with a truly unique vacation experience.
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Atlanta, Georgia
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 January 2014

The Royal treats you like "Royal-ty"! Our second time there and we will be back! In the high-season, it is expensive, but during shoulder and low season, very reasonable for what you get. The Royal is a Mexican-owned property that keeps the best of the local culture with a high-end property. The food is very good and varied, coffee bars, snack areas, and lots of good dining choices. Book a private pool suite and splurge. Location is perfectly centralized on 5th Avenue. Rooms are very comfortable and beds/bedding is luscious. Air conditioning keeps the rooms very cool. The property is unique and has many interesting and beautiful features.
Also, lots of both young and older people here while we were there.
Now for the important parts. The people...
The staff is very, very good. They actually have a simple "salute" they all give the guests! although most of you might be chuckling, you will find it quite genuine. We felt like truly honored guests. Everyone wanted to help. (with the exception of the front desk, which you really won't need much, btw)
Royal Management, you should fix that and be really great.
We checked into the Romance Concierge with Willamina, and she is the best! Ask for her.
But what we were really there for was a wedding/vow renewal. We were renewing our vows for our 20th anniversary and pre-planned much of it with Elsa, and then Denys, and the pre-planning went well. We had a meeting with Denys and then the Royal treatment really began! Denys was like an old friend. She took care like we were friends, and treated our renewal just as importantly as a 50 guest, 1st-time wedding that would make her and the resort much more money. Trust me, you can't buy "care", it has to be given. Denys is your girl!
They know how to do weddings for sure, and can do as little or as fancy as you want.
Finally ask for Jose as your photographer. (He is based over in the Gran Porto). He is great and loves what he does.
Thanks Royal, we really could not have been more happy!

Room Tip: Ask not to be near the hotel being built next door.
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  • Stayed January 2014, travelled as a couple
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    • Location
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Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 January 2014

In December 2013 my husband and I visited the Royal and, as members, had the opportunity to have a Chef's Table dinner in the resort's kitchen. This dinner is only open to three couples at a time and has a wonderful, creative preset menu with wine pairings. Our hosts were Victor, Ali, and Rodrigo who sat with us, added much insight into the Royal's food and beverage (F&B) operations, and answered any questions that we had about not only the Royal, but about Mexican cuisine, as well. In addition, Ali had created wonderful, personal (for each of the three couples) fruit sculptures. We also had the opportunity to meet many of the F&B staff and walk thought the whole F&B operation. It was a memorable evening and a real highlight of our visit.

Room Tip: I would recommend nothing below an junior suite ocean view room. If you select something close to t...
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  • Stayed December 2013, travelled as a couple
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    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Karen368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, 27 January 2014
Dear Royal guest,
It is such a delight to hear from you and to read your amazingly kind words.
You are part of The Royal Playa family, reason why I am not surprised to know about the wonderful service provided from the people mentioned. As you should know by now, our motto is to do our jobs from the heart and it is absolutely true, and is very important for us to show our guests how we do our jobs. We look forward to welcome you once more very soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 January 2014

While the demographic skews a bit to 40 plus. This property is immaculate, updated and has everything you need in an all inclusive INCLUDING being in the middle of town and allow you to enjoy Playa for why we come here in the first place.
Pros:
The rooms,
The beach,
The pools
The activities.
Center of town,
Number of restaurants.
Spa
Activities desk.

CONS _
Long and exaggerated check in process (expect to be there at least 10 minutes and talk to min of 3 people - free champagne while waiting)
No premium alcohol without charge ($6 red bull - no corona)
Construction at property next door.
No fresh fruit to make drinks.
Entertainment kind of dated and tired.

We would return to this hotel for at least a couple of nights to enjoy the center of town.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KirkC12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, 27 January 2014
Dear Guest,
Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. Please rest assured that we will share your valuable feedback with our staff for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely apologize if you felt uncomfortable with our welcoming. We hope to have the privilege to welcome you back in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collierville, Tennessee
Level Contributor
3 reviews
Reviewed 24 January 2014

For the fourth year in a row, I have come back to The Royal at Playa del Carmen. I can't say enough nice things about this destination. We were greeted as if we were old friends (and i feel like we are)! The staff in this resort are the best in the business. All are courteous and so accomodating to every need. The rooms are extraordinary. The houskeeping staff was always asking if we needed any additional items in our rooms and its so nice to come into your room and your bed is turned down with chocolates and flowers. Thans to Maricroz Santos Reyes for taking such good care of my room. The spa is A-1. Your first stop should be to go find Lucy in the spa and schedule a deep tissue/hot stone/relaxing massage. This was one of the best massages I have ever had! When you go to your chair at the beach be sure and see Jamie, Lopez, and Jimmy--The greatest beach butlers. They were always asking what they could get for us. We also has Andrea, Prude, and Celia constantly bringing us fruity drinks!!
I can't wait to go back next year!!!

Room Tip: My friends were in room 735. This to me is the perfect room. I am going to try for that one next y...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meribeth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, 27 January 2014
Dear Royal Guest,
First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you.
We hope to see you for your next vacation so we can pamper you here at "your home away from home".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Boston, MI
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 January 2014

My husband and I just returned from a 7 night stay at the Royal PDC. The hotel is still very clean, grounds immaculate and staff, as warm and sincere as ever. The hotel will be changing to a Hyatt next month, but the employees will remain and the level of service is said to be consistent. The Hyatt chain is simply wanting to get into the all-inclusive business and The Royal is a great example of how to do it right!
You will not be disappointed in the food, drink quality or brand choices.
The beds are very comfy, but keep in mind, without earplugs, the construction of the new hotel next door, can be annoying. Avoid choosing rooms on the North side for now.
The beach is awesome to walk, the pools are sparkling, but hot tub could be a tad warmer.
I will be happy to answer anyone's questions about this property. I tell you exactly what to expect.

I would like to name some of my favorite employee's that made my stay even better! I recommend you see them when you head there.

Paco- Waiter in Mediterrano Restaurant
Baceera- Tranquility pool bartender during the day
Armando-Lobby Bar bartender
Gabriel-Mini bar service
Sergio & Charmin-Maria Marie waiters
Ari-Pool Waitress

These employees are very special and work very hard. Thank You!

We are Real Club Members and purchased more weeks, so we will return for years to come!

PB & J

Room Tip: Construction is on North side. New section rooms near Coffee House are smaller.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JewelsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya

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